New Country Lexus of Westport

Wonderful buying experience We went to this dealer based on our initial online research for a used Lexus SUV to replace our aging 1998 Nissan Pathfinder SUV. By chance, Anthony O We went to this dealer based on our initial online research for a used Lexus SUV to replace our aging 1998 Nissan Pathfinder SUV. By chance, Anthony Otero was my initial contact over the phone and became the sale consultant to finalize our purchase. During the whole process, it was a very pleasant and relaxing experience for me and my wife from test drive to making final purchase of the Lexus SUV. Anthony was very friendly, customer focus and wonderful person to work with. I would highly recommend him to my friends or relatives whom would be interesting in used Lexus. Thank you Anthony for your service, Ben... More

Out of State Purchase We are from Massachusetts and purchased a used car from New Country Lexus in Westport. With all the complications that come with an out-of-state pur We are from Massachusetts and purchased a used car from New Country Lexus in Westport. With all the complications that come with an out-of-state purchase, including title and registration, Chad and Mario delivered as promised with flawless execution! Great people to deal with! More

excellent experience We were welcomed and treated kindly by experienced kind employees. Anthony was wonderful as was Mario. The process of leasing a car was easy for us We were welcomed and treated kindly by experienced kind employees. Anthony was wonderful as was Mario. The process of leasing a car was easy for us which meant a lot to my elderly parents and to myself. More

Koury's Big Day New Country Lexus of Westport is where we got our car JOHN ANNUNZIATO, our salesman, was the best by far. Thanks for handling geverything so New Country Lexus of Westport is where we got our car JOHN ANNUNZIATO, our salesman, was the best by far. Thanks for handling geverything so well. Kariene Koury and family. More

My fourth car from Lexus of Westport in 20 years The main reason I keep coming back to this dealership is the quality of its service department, especially Ronnie Goss. Ronnie is the most competent The main reason I keep coming back to this dealership is the quality of its service department, especially Ronnie Goss. Ronnie is the most competent, friendliest, most customer-oriented person I've ever met in the auto industry. My current car, a 2015 RX, had a weird operating glitch that became apparent right after I took delivery of it. Two visits to the shop had not fixed it, On my third visit, Ronnie was my service advisor, and he was determined to get to the bottom of the problem. He was pretty sure he had gotten it fixed (by ordering a replacement part), but he wanted to make sure that I, an older woman, was not being sent home for the weekend with a problem. So he gave me his personal phone number and told me to call him if the problem recurred. Fortunately, three years have passed, and it has not recurred. But every time I take my car in for servicing, Ronnie gives me a big hello and provides the same great customer service. More

New Lexus experience This is our second Lexus through the dealership. So when the dealership reached out to me with their new promotion it was a no brainer. I called David This is our second Lexus through the dealership. So when the dealership reached out to me with their new promotion it was a no brainer. I called David Matys who worked very hard on a deal along with the general manager Michael Buchbinder that I was comfortable with and helped me terminate my current Infiniti lease . He is very approachable, frank and upfront. Yuriy was the tech specialist who I helped me with the set up of the car on the day I picked it up. Very polite and helpful too. Glad to be a part of the Lexus family again!!! More

Friendly and Knowledgeable David Matys is a friendly, unassuming salesperson who has in depth knowledge of the cars he is selling. He took the time to go through the electronic David Matys is a friendly, unassuming salesperson who has in depth knowledge of the cars he is selling. He took the time to go through the electronic features with me (I am not tech savvy) and answered all my questions. I have never enjoyed car buying in the past and had thus left it largely to my husband, but finally decided to go through the process myself. David made this experience a pleasure for me as he is not a high pressure salesman. He answers emails promptly, is courteous, and walked me through the process. I certainly recommend David. Yuriy Kaklyugin is the polite tech specialist who walked me through my new car on the day of pick up. He is a highly intelligent and affable, and took the time to let me understand what he was doing as he synced my phone, set the GPS, set radio stations, etc. Lexus is fortunate to have someone of this caliber on staff, and I highly recommend Yuriy as well. More

my Lexus expierience was wonderful ' Approx 6 months ago I purchased my first luxury vehicle, an 2016 Infiniti Q50. I travel for work a lot and this vehicle ended up being a "Lemon"dying Approx 6 months ago I purchased my first luxury vehicle, an 2016 Infiniti Q50. I travel for work a lot and this vehicle ended up being a "Lemon"dying on the highway 3 times. I happened to pop into Lexus of Westport where I met with David Matys and told him my situation and how I wanted a 4 wheel drive sedan, he showed me the 2017 is300 which I fell in love with. David did everything in his power to work with me financially and allowed me to wait a week to pick up the vehicle until I could surrender my Infiniti with CT Lemon law and get my refund from Nissan. Everyone was very nice and I truly got that family environment feel. David and Anthony were superb. I am very happy to now be a part of the Lexus family! More

top-notch! Excellent and friendly service; delivered on promises; professional and courteous; this is my 3rd Lexus lease from this dealership, and my wife also l Excellent and friendly service; delivered on promises; professional and courteous; this is my 3rd Lexus lease from this dealership, and my wife also leases lexus from same dealership. More

Quick and Simple Our sales representative was knowledgeable and easy to work with. We weren't pressured into any deal that we wouldn't have felt comfortable with. We g Our sales representative was knowledgeable and easy to work with. We weren't pressured into any deal that we wouldn't have felt comfortable with. We got the deal we wanted in one visit More