New Country Lexus of Westport

Amazing experience I started out in the Greenwich dealership where my partner and I waited for almost 20mins for someone to come help us. When we decided to leave the p I started out in the Greenwich dealership where my partner and I waited for almost 20mins for someone to come help us. When we decided to leave the person supposed to help us was standing around looking at a new car model that had come in - clearly we weren't important enough and no one cared that we were leaving. Drove to Westport where the receptionist greeted us warmly, and introduced us within a minute to Jared who in turn introduced us to the various models and took us for a test drive. There was ZERO pushiness and "making the deal" was just a pleasure - can't speak highly enough about Jared and the team. This is my first Lexus and while the electronics are a little intimidating I know he is just a phone call away....highly highly recommend everyone we dealt with at this dealership. More

Excellent overall experience David Matys was experienced and presented the vehicles in which I was interested in a professional knowledgeable manner. Especially impressive was his David Matys was experienced and presented the vehicles in which I was interested in a professional knowledgeable manner. Especially impressive was his knowledge of the differences in a new vehicle from the one I owned. Joe Jacobs was definitely in our camp obtaining financing equal to or better than our preferred financing lender. He presented options on aftermarket opportunities we could purchase. Allen Moore was the highlight of our purchase as he showed us every feature and how it worked and even loaded our phones and radio presets. Jared provided an internet price that was excellent and made us return to the showroom earlier than we had planned and ultimately led to the purchase. More

THANK TO ANTHONY OTERO IN PREOWNED CARS Hi I wanted to commend Anthony Otero in the Pre-Owned location for his incredible service while I was considering the Lexux. I've been looking at cars Hi I wanted to commend Anthony Otero in the Pre-Owned location for his incredible service while I was considering the Lexux. I've been looking at cars and it's usually such an awful and arduous process. Anthony was so nice and easy to work with and available to me for many questions I had. A true asset to your brand! More

Painless Process I was not sure I could get into a Lexus for my budget, but was pleasantly suprised thsi was the case. The deal was closed when my wife drove the car. I was not sure I could get into a Lexus for my budget, but was pleasantly suprised thsi was the case. The deal was closed when my wife drove the car. Patrick was great, as was the entire staff, and I look forward to leasing another vehicle from them in 36 months. More

My New Lexus200t I still have my Lexus RX300 which is in perfect condition, and it is a 2002. However, I had to test drive the NX200t which is smaller than the RX330/ I still have my Lexus RX300 which is in perfect condition, and it is a 2002. However, I had to test drive the NX200t which is smaller than the RX330/350. I fell in love with it immediately. At first I went to a different Lexus dealer but their price point was way too high among other things that I did not appreciate. I thought I was done with car shopping until I went to Lexus of Westport and got the best deal and customer service! More

Accessible but not pushy From my first visit I found everyone friendly and knowledgeable. I appreciated Patrick's approach and candor. He followed up appropriately but did not From my first visit I found everyone friendly and knowledgeable. I appreciated Patrick's approach and candor. He followed up appropriately but did not exert excessive pressure. More

Extremely Happy 1st time Lexus Owner Working with the team at New County Lexus at Westport was such a pleasure and very easy experience. Anthony Ferreri and Jared Epstein were so patient Working with the team at New County Lexus at Westport was such a pleasure and very easy experience. Anthony Ferreri and Jared Epstein were so patient and knowledgeable and reassured me that I would love the vehicle. I had a question before I had to return my signed papers and Jared was kind enough to return my call on a Sunday, while he was with his family; Very impressive! 12 years with BMW this would have never happened. They both gave over 200% to ensure that I was happy and comfortable with my decision. I wasn't there in person so Anthony sent me so many pictures, even one with a red bow!! I was told I would love my car and they are right! Anthony and Jared's professionalism and friendliness was above and beyond what I have ever seen at a dealership. I live out of state and they took the time to walk me thru, via telephone, everything in the car. Step by step. I have never purchased a car with such ease. Especially long distance. I would recommend this dealership to everyone and have them request Anthony Ferreri and Jared Epstein!! Thank you both for turning me into a very happy Lexus owner. Lisa Ricci More

SMOOTH TRANSITION THIS IS MY FIRST LEXUS AND THE EXPERIENCE WENT SMOOTHLY,EVERYTHING WAS EXPLAINED IN DETAIL WITH NOTHING HIDDEN IN FINEPRINT...MICHAEL BUCHBINDER AND S THIS IS MY FIRST LEXUS AND THE EXPERIENCE WENT SMOOTHLY,EVERYTHING WAS EXPLAINED IN DETAIL WITH NOTHING HIDDEN IN FINEPRINT...MICHAEL BUCHBINDER AND STAFF MADE ME FEEL LIKE FAMILY AND YULLISA RODRIGUEZ WAS EXTREMELY HELPFUL PATIENT AND COURTEOUS.... More

Excellent customer service! My salesperson was extremely diligent in terms of providing information and follow up. I was undecided in terms of selecting another Lexus or going w My salesperson was extremely diligent in terms of providing information and follow up. I was undecided in terms of selecting another Lexus or going with another brand over a 5 week period. She did not pressure me - I found it to be an excellent experience without a lot of pressure. Refreshing! More

Excellent, prompt, knowledgeable service I've been to New Country Lexus Service three times. The first two times were for regular scheduled maintenance. Both of these check-ups were perform I've been to New Country Lexus Service three times. The first two times were for regular scheduled maintenance. Both of these check-ups were performed quickly with informative information provided to me after the maintenance was completed. The third time was for a some recall work. Everything went very smoothly. Michael Mordoff, a Senior Advisor, scheduled a pickup for me early in the morning so that all work could be completed on the same day. He explained to me all of the work that needed to be performed for the recall, answered questions that I had, and also performed some routine checkup, fluids, tires, etc. for me. Throughout the process he kept me informed via text and work was completed on schedule. Very pleased with the knowledge and efficiency of the overall service. I also had the opportunity to talk to Michael Buchbinder, the General Manager of New County Lexus who was extremely helpful Thank you to everyone at New County. Highly recommend. More