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New Country Lexus of Westport
Westport, CT
1,288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 23, 2017
Excellent customer service! My salesperson was extremely diligent in terms of providing information and follow up. I was undecided in terms of selecting another Lexus or going w My salesperson was extremely diligent in terms of providing information and follow up. I was undecided in terms of selecting another Lexus or going with another brand over a 5 week period. She did not pressure me - I found it to be an excellent experience without a lot of pressure. Refreshing! More
by Ria
Employees Worked With
Jessica Delima
March 22, 2017
Excellent, prompt, knowledgeable service I've been to New Country Lexus Service three times. The first two times were for regular scheduled maintenance. Both of these check-ups were perform I've been to New Country Lexus Service three times. The first two times were for regular scheduled maintenance. Both of these check-ups were performed quickly with informative information provided to me after the maintenance was completed. The third time was for a some recall work. Everything went very smoothly. Michael Mordoff, a Senior Advisor, scheduled a pickup for me early in the morning so that all work could be completed on the same day. He explained to me all of the work that needed to be performed for the recall, answered questions that I had, and also performed some routine checkup, fluids, tires, etc. for me. Throughout the process he kept me informed via text and work was completed on schedule. Very pleased with the knowledge and efficiency of the overall service. I also had the opportunity to talk to Michael Buchbinder, the General Manager of New County Lexus who was extremely helpful Thank you to everyone at New County. Highly recommend. More
by Rich
Employees Worked With
Unknown, Michael J. Buchbinder, Michael Mordoff
March 19, 2017
Outstanding Experience Patrick Lomnitzer made our car buying experience easy, fast and hassle free. He knew the vehicle inside and out and explained it with ease. He was kno Patrick Lomnitzer made our car buying experience easy, fast and hassle free. He knew the vehicle inside and out and explained it with ease. He was knowledgable, honest, answered all of our questions and made us feel comfortable throughout the entire process. We can honestly say this was the fastest and smoothest car buying experience we've ever had. We would highly recommend Patrick and his team to anyone interested in joining the Lexus family. More
by georgeco0422
Employees Worked With
YURIY KAKLYUGIN, Mario Cortella, Anthony Ferreri, Patrick Lomnitzer
March 14, 2017
Purcase of Used Lexus My husband and I recently purchased a 2016 Lexus RX 350 from New Country. We were pleasantly greeted upon arrival by Michael Kasemann II, salesman. My husband and I recently purchased a 2016 Lexus RX 350 from New Country. We were pleasantly greeted upon arrival by Michael Kasemann II, salesman. He was very professional and was very patient with our questions. He is fairly new with the company and based on our experience with Michael, New Country is fortunate to have him on their team of salespeople. He assisted with great effort negotiating a fair price with the manager. While we didn't initially accept the managers first sale price, we were able to finalize the sale with an agreeable price with the dealership along with Michael's efforts. When we went to purchase and pick up the car, there was some confusion when we drove to the Westport facility where they house used cars. We were not aware we had to drive to the Fairfield dealership for purchase and pick up of the car. There we finalized the purchase with Joe Jacob, not Michael. Mr. Jacob went through the sale and details of the car purchase. He was very animated and expressed his passion for the Lexus brand. One thing that threw us, was the offer for an extended warranty for the car. It was somewhat pressured for our decision to purchase the extended warranty with no recourse but to purchase the warranty that day. This was not our experience purchasing other vehicles. I think the Lexus corporation or New Country should reconsider their "must purchase today" and they might have more individuals taking up the offer for an extended warranty. Mr. Jacob was also very professional and patient with our concerns and questions. We then met with Allen Moore who introduced us to our vehicle with a big red bow atop! How fun. He went through almost every button, gadget, service that is offered with our Lexus. He was very knowledgeable about the vehicle and seemed very down to earth. He also was very enthusiastic about the Lexus brand and we were both very comfortable with his explanation of the features of our vehicle. We last met Mr Anthony Ferreri, who assisted me with my concern of the paint chips on the front of my vehicle I only noticed upon purchase of the car. While it is a used car and not expected to be perfect, he and Allen used some touch up paint to appease my concern. All of the employees of New Country were very pleasant to work with. We hope that our ongoing experience with the dealership remains on such a positive note. More
by D'Agostino,N.
Employees Worked With
Chad Israel, Anthony Ferreri, Allen Moore, Michael Kaesmann
March 13, 2017
2nd time just as good if not better than the 1at Sarah Dos Santos was friendly, knowledgeable and welcoming! Highly recommend her and Lexus of Westport, Michael Buchbinder treats you like family, JR Sarah Dos Santos was friendly, knowledgeable and welcoming! Highly recommend her and Lexus of Westport, Michael Buchbinder treats you like family, JR, Anthony and Joe. There is no pressure at all they really do care; try and succeed in getting you the best value for your money. More
by einstein
Employees Worked With
Michael J. Buchbinder, Joe Jacob, Sarah Dos Santos
March 09, 2017
Absolutely Amazing! I just got my care yesterday and am thrilled. This is my first Lexus and I don't know why I waited this long. Jared Epstein my salesman got me exactly I just got my care yesterday and am thrilled. This is my first Lexus and I don't know why I waited this long. Jared Epstein my salesman got me exactly what I wanted, at the price I wanted. He instructed me with everything in the car and the maintenance schedule. He kept me informed step by step on delivery. I felt like a child at Christmas when I received my car with a gigantic red bow on top. Jared explained all paperwork and followed up with me the next day to see if I was happy with the car and if I had any questions. So genuine, so friendly. I am telling all my friends, need a new car? Call Jared ..... They won't be disappointed. The experience was absolutely amazing....... More
by Judy P
Employees Worked With
J.R. Buchbinder, Jared Epstein
March 08, 2017
Amazing Experience I am currently into my lease three-months, and have never been more happy with my decision. I was referred to Jared Epstein by my cousin who had gotte I am currently into my lease three-months, and have never been more happy with my decision. I was referred to Jared Epstein by my cousin who had gotten a car from him a few weeks prior. From the moment I sat with Jared to discuss and weigh all my options, I felt like I was in the best hands there were. I did not for a minute feel pressured, or that I was being ripped off in anyway. I had visited another dealership in the area who actually made me feel extremely pressured into signing for the same exact make, year, and model ($132.00 More per month, PLUS an extra $3K down). Luckily I did not sign and came to Westport. It was a very easy decision as he gave me several options and worked with me down to the very wire. ANY questions I had he answered me ASAP, and took care of everything for me. There was a bump in the road as far as switching Titles and Ownership paperwork, and he went the extra mile to drive to go get it over 20 miles away. I also got into a car accident on the way to trade my old car in during a blizzard; and he volunteered a came to pick me up to get the new car. I 100% would request anyone going to Jared if they are looking for a great deal and honest service!!! More
by MorganO12
Employees Worked With
Jared Epstein
March 03, 2017
Leased Vehicle Awesome experience at Lexus of Westport. No haggling easy to please and deal with. My salesguy Jared was extremely helpful with purchasing my new vehi Awesome experience at Lexus of Westport. No haggling easy to please and deal with. My salesguy Jared was extremely helpful with purchasing my new vehicle. I will definitely purchase another vehicle from Lexus of Westport! More
by MINI
Employees Worked With
Jared Epstein
February 24, 2017
I was totally satisfied with my experience with sales staff Although, this was my first visit with this dealership, I felt at home with them. Jessica went out of her way to satisfy all my concerns and provide Although, this was my first visit with this dealership, I felt at home with them. Jessica went out of her way to satisfy all my concerns and provide all information regarding the car. There was absolutely no sale pressure to purchase the vehicle. They knew all well that with honest discussion, i would make the right decision to purchase the car. All they wanted to do is to convince me the to buy the right car for my need. All sales staff were very cordial, especially Jessica Delima, who was willing to go extra mile to make sure that i buy the right car. They delivered the car at my house and Allen Moore spent enough time to go over all technical details and complicated working of the vehicle. In all, I am 100% satisfied with my experience with this dealership and sales staff. I would not hesitate to recommend this dealership to my friends and family. More
by Shah, Ashvin 1944
Employees Worked With
Anthony Ferreri, Allen Moore, Jessica Delima
February 21, 2017
easy transaction exc. and very professional dealership to do business with. all parties involved in transaction were very knowledgeable and a pleasure to deal with. exc. and very professional dealership to do business with. all parties involved in transaction were very knowledgeable and a pleasure to deal with. thanks to jared, al, allen, and joe for a very comfortable experience in the purchase of a 2016 es350, and am looking forward to my next vehicle purchase with them in the future. More
by mikefalcone
Employees Worked With
Alfred Liosi Jr., Joe Jacob, Jared Epstein, Allen Moore
