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New Country Lexus of Westport
Westport, CT
1,288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 01, 2015
It was an excellent experience! Buying or leasing a car it's not an easy process. They were very helpful and made the process of getting a new car smooth and painless! Highly recom Buying or leasing a car it's not an easy process. They were very helpful and made the process of getting a new car smooth and painless! Highly recommend this dealership. More
by WR
Employees Worked With
Anthony Ferreri, Jessica Boiano
July 29, 2015
service is very bad On July 6th I brought our car for service to the New Country Lexus of Westport service department. The service representative called me few hours late On July 6th I brought our car for service to the New Country Lexus of Westport service department. The service representative called me few hours later informing that I have a problem with the passenger side door glass, and it needs to be replaced. He got my permission to start repair. Also the car went through the scheduled maintenance service. I picked up the car on July 8th and the company charged me $1.784.19 - total. In about one week later I discovered that the replaced glass has not been installed properly. It was rattling and wobbling. I called the service department and explained the problem to the service representative, who was taking care of my car. I explained to him the problem and asked for the company credit taking into account the time I’ve spent already and would spend more. The dealership is located at 25 miles of my office. The representative was very rude to me and categorically refused even considering some options to compensate for my dissatisfaction and time. I asked to switch me to the service General Manager - Mr. Esposito. I left the message on his answering machine explaining my concerns and request. He never returned my call. Now you make conclusions if I go to this dealership again. More
by patron
Employees Worked With
Ronnie Goss
July 20, 2015
Very friendly Anthony and Ricky were very friendly and professional on our purchases of our Mini. It was worth the 2 hour ride from where we live.I would recommend Anthony and Ricky were very friendly and professional on our purchases of our Mini. It was worth the 2 hour ride from where we live.I would recommend if looking for a pre owned car this is great place to go. Paul C More
by Mini guy
Employees Worked With
Ricky Garcia, Anthony Otero
July 17, 2015
Working with Chad , Alferd and Ricky was a delight ! I visited 7-10 dealers before buying a certified ES350 from here. They met my price , quality and miles. They will work with your budget to find th I visited 7-10 dealers before buying a certified ES350 from here. They met my price , quality and miles. They will work with your budget to find the best possible deal for you. They did not push me for commitment or be pushy on the deals. You can easily walk way not feeling wasting the time. I had set 1500 $ for add ons, but was not able to fit a few things in it. Guess what, they just added all weather mats for free, and also took care of some extra paper work on the title. To top it all, i think i got a decent trade-in for my old 180000+ 2001 Acura 3.2 CL. Thumps up ! More
by Upen Chit
Employees Worked With
Alfred Liosi Jr., Ricky Garcia, Chad Israel
July 17, 2015
Everything went smooth! I traded two cars in one week. My experience with Jessica Boiano, by far surpasses any car sales person I have ever dealt with. Even at her young ag I traded two cars in one week. My experience with Jessica Boiano, by far surpasses any car sales person I have ever dealt with. Even at her young age, she is extremely professional, diligent, knows what she is talking about, never pushes you for things you don't care or need. Her smile and calm attitude wins you in a second. She doesn't sells you a car, you feel she is GIVING it to you because you deserve it. If all car dealerships had more people like Jessica, I'm sure there would be more sales. If I was the owner of the dealership, I would put Jessica in charge of motivating and smoothing the rough edges of the typical car sales man. Bravo Jessica, you are a true professional. It was a pleasure! Ronni and Jeff in the service department beyond believe. Problem solved in 1,2,3! More
by LCNYC
Employees Worked With
Ronnie Goss, Joe Jacob, Chad Israel, Jessica Boiano
July 15, 2015
The VIP of lexus dealers in the tri state!!!! OMG Where do I start from the moment I, stepped foot into the showroom I, was greeted by the lovely receptionist told her my name and what type of car OMG Where do I start from the moment I, stepped foot into the showroom I, was greeted by the lovely receptionist told her my name and what type of car I was in the market for and then that's when I was greeted by the lovely Jessica boiano which was a absolute sweetheart!!! Let me tell you this is the hardest working young lady I have ever seen she was like a bumble bee in stiletto's lol but seriously very nice young lady very knowledgable of the product and was very patient and polite she should get salesperson of the year award!!! And not to mention I was very impressed when I sat down with the GM Michael J. Buchbinder let me tell xxxx of a guy!!! He sat down we chatted and after a little negotiation he gave me an outstanding deal on a brand new 2015 GS seriously I don't know how they stay in business lol but Michael really impressed me he came in and totally turned this place around OUTSTANDING CUSTOMER SERVICE!!! Across the board like I said vip service in every detail and let me not forget Anthony ferreri the finance guru!!! Let me tell ant went above and beyond and got me the best possible deal that I couldn't believe outstanding work Anthony thank you!!! I think his former job was a hostage negotiator lol no but seriously he got me a really great deal thank you I hope I'm not leaving anyone out oh the tech special guy Michael Mordoff it is absolutely unbelievable the knowledge that this young man has of these vehicles!!! Let me tell you definitely request him if you purchase a car here!!! This young man explained every option, feature, and detail of this car from A to Z!!! I mean you would actually think he built it himself! But again very nice very patient he even got a big bow for me to put on top of the car for my wife and took pictures and helped me set up the new lexus inform app which is a awesome feature I, definitely recommend it!!! But very very nice young man!!! I just want to say thank you again to the entire lexus staff for my overwhelming and outstanding great experience at new country lexus and to say that you definitely have a customer for life thank you More
by GSprettyboy
Employees Worked With
Allen Moore, Michael J. Buchbinder, Michael Mordoff, Anthony Ferreri, Jessica Boiano
July 06, 2015
It was a pleasure to do business with Jared and Mario! My recent car shopping experience was the best thanks to our salesman, Jared, who was not only a delight to work with, but who also made sure that our My recent car shopping experience was the best thanks to our salesman, Jared, who was not only a delight to work with, but who also made sure that our shopping experience was hassle free and simple. I highly recommend him! Both Jared, Mario and Gil had my family in a new RX in less than two hours! More
by YaniePez
Employees Worked With
Gil, Mario Cortella, Jared Epstein
July 05, 2015
Jared Epstein is an amazing person to work with! We actually just stopped into this dealership to see what the 2015 Lexus models were like. We have a 2000 ES300 Lexus that still keeps on going, so we We actually just stopped into this dealership to see what the 2015 Lexus models were like. We have a 2000 ES300 Lexus that still keeps on going, so we KNOW how reliable and comfortable they can be. Working with Jared Epstein was what quickly made us think, let's do more than look...maybe we will buy one today! He couldn't have been more knowledgeable and thoughtful. He asked great questions to make sure we were getting the car or our dreams. He was so thorough in how the car worked, its many features, and options in financing or purchasing. It almost made a car purchase effortless! We will not only recommend Jared Epstein to all of our friends, but he will be the fist one we talk to when purchasing our next car! More
by Bill & Elaine
Employees Worked With
Allen who showed me all the features of the car when I went to pick it up (from service?). , Mario Cortella, Jared Epstein
July 02, 2015
Lexus Lease Jared was an excellent Salesman. Very knowledgeable about the whole process and all of the vehicles. I would highly recommend him to anybody looking Jared was an excellent Salesman. Very knowledgeable about the whole process and all of the vehicles. I would highly recommend him to anybody looking to purchase a luxury vehicle. More
by johnmc44
Employees Worked With
Jared Epstein, Anthony Ferreri
June 29, 2015
Joe Jacob Joe and his team (Mario Cortella) were simply outstanding! From the time I called Joe on Wednesday to when I picked up the vehicle on Friday, the enti Joe and his team (Mario Cortella) were simply outstanding! From the time I called Joe on Wednesday to when I picked up the vehicle on Friday, the entire process took less than two hours. It was painless, simple and incredibly effective. Joe worked his magic and made the del happen. Joe was attentive and focused every step of the way. Mario was the consummate professional and made the signing process quick and easy. I would recommend New Country and Joe to all my family and friends! More
by john22
Employees Worked With
Mario Cortella, Joe Jacob
