Lip service not actual service. I purchased my Mini, which I love, from New Country. However, the service at New Country has been poor at best. When I picked up my new car my first experience was to almost get killed. No exaggeration! The car went into reduced speed safe operating mode just off the on-ramp entering I-84 near the dealership. I limped back to New Country and was assured they had inspected it properly. A loose battery cable was the problem…..Hmmm. I think if they had properly inspected it I would have not been nearly creamed by an eighteen wheeler. <P>
Next, when I arrived home, I removed the roof racks and storage box only to find that when opening the box for the first time the lock failed -- the key could not be removed and the box could not be locked or securely closed. Obviously the box had never been unlocked/opened/inspected or this defect would have been easily found. All of this I could get let go of. After all, who knows -- perhaps they were having an off day when my car came in. <P>
I made an appointment to have the lock fixed and deal with some other small issues. They called to tell me the lock was broken and a replacement would have to be ordered. I said OK, I will pick the car up. Just remove the box, hang on to it, fix the lock, and call me when the job is done. I was quite surprised to be told no, “we can't do that.” I would have to return with the car and wait while they fixed the defective item they sold me -- very inconvenient for me. <P>
I allowed as that did not work for me but they were quite insistent that there was no room to store the box. Hmmm. No room in a car dealership for a surfboard sized box ???? Then I was told they couldn't remove the box as there was no one there qualified to do it. ????? Hmmm. I did it myself at home. ???? Bottom line -- inconvenient for them is no good, but inconvenient for me, just fine. <P>
When I picked up my car I asked to return the defective item and was told I would have to speak with a manager that was not there. However, I could wait if I wanted to. I guess this manager did not have a mobile phone. I asked that he call me when he returned so we could discuss the matter. Needless to say, there was no call.<P>
End game -- 3+ weeks later, no call to say the part is in (they said one week) and no call from the manager to discuss a return/exchange. So when at New Country they ask you if they can help you, remember what they really mean is, “can we do anything for you we were going to do anyway.”<P>
I paid $46,000.00 cash for a fully tricked out Mini so I do not think I am a bad customer to have. I am about to buy another car. This one a BMW as I have been a BMW owner off and on for many years. My current BMW is really just a toy, a $30,000 motorcycle. I will not be buying at New Country BMW and cannot recommend that you do either. (Originally posted September 12th 2011 but somehow removed.)<P>
9/21/11 Updated We are now well over 30 days waiting for my lock. When queried today I was told it took an extra 6 to 10 days as it had to come from Germany. But it did show as having been ordered. Just another 6 to 10 days I was told.