New Country Toyota of Westport

I’m having difficulty finding the words to accurately express the gratitude I feel for Jeff Symeon, Jeff Carrington, and the rest of the team at New Country Toyota. I keep coming back to the old standard express the gratitude I feel for Jeff Symeon, Jeff Carrington, and the rest of the team at New Country Toyota. I keep coming back to the old standards of “Excellence” and “Far Exceeding My Expectations,” which are true, but do not paint a complete picture. Through the process of leasing my second Hylander Hybrid, and purchasing a station car for my husband, I gained more than a couple of great cars, and a reliable contact at a dealership, I also made a new friend in Jeff Symeon who has earned my, and my husband’s, loyalty for life. Although our first time working together was pretty straight forward, leasing my second Hylander Hybrid, Jeff went above and beyond, way above and beyond, to help me find the perfect station car for my husband. I had mentioned to him back in May, when leasing my Hylander, that at some point we would be in the market for a station car. Thinking, at the time, that we were a good two years away from making that purchase, I had no idea that three months later my husband would finally come off of a four-year waitlist for a parking permit at the Westport train station. Jeff had been gracious enough to give me his cell phone number months earlier to help facilitate the final delivery of my Hylander, and I shot him a quick text letting him know that the time had come, and we were in the market for a second car. Within minutes of receiving my text, despite it being a rare and precious day off, he responded and made an appointment with me for the very next morning. But, I didn’t have to wait 24-hours before he started working for me, that evening he sent me links to possible cars, fitting my husband’s specific parameters, available throughout the New Country network. I was able to walk into the dealership the next day with a list of cars I was interested in purchasing. If only it had been so easy…unfortunately the cars that had piqued my interest were no longer available. But that only made Jeff redouble his efforts. At this point I had mentioned that my husband was on a business trip that was not going well, and that nothing would make me happier than to have a BMW, with a big red bow on it, sitting in my garage when he returned that Friday evening. That was all Jeff needed to hear and he literally called on the big guns, rallied the troops, and pulled a rabbit out of his hat. Needles to say, both he, and Jeff Carrington, the General Manager of New Country Toyota, made me a very happy woman, and my husband a very surprised and thrilled owner of a beautiful 2006 BMW 325xi. Over the course of three days they not only found the exact car my husband wanted, they took it though a detailed inspection, put on two new high performance tires, fixed dings and scratches, and made it look brand new. The pie de resistance was Jeff Symeon personally driving it to my house, backing it into my garage, and putting a big red bow on top. Throughout the entire process Jeff was incredible. He was kind, patient, genuinely caring, and always immediately available to me whenever I had a question. Finding and purchasing my husband’s car was a buying experience like no other. All of the time and energy invested in making it happen was well worth it when the garage door lifted and I saw the look of shock and delight on my typically stoic husband’s face. I cannot say thank you enough to Jeff Symeon, Jeff Carrington, and the rest of the team at New Country Toyota. I would also like to mention that I had both cars treated with New Country’s Environmental Protection Plan (EPP), and WOW WEE WOW do they look great! Having the Hylander treated when I first leased it was a no brainer, its black with tan leather interior. I have two very young children and I knew that the interior was going to be mistreated, and that the car was rarely, if ever, going to make it into my over crowded garage. Six months later I found myself parked next to an identical Hylander Hybrid that had obviously not been treated with EPP. My car looked like it had just driven off of the New Country lot; it hadn’t been to a car wash in at least three months, and the other one was noticeably faded, covered in fingerprint smudges, and water spots. People stop me all of the time to tell me what a great looking car I have. I had my husband’s car treated after I saw what an amazing job Toyota did restoring its color. We’ve had it for about four months now and it still looks as beautiful, rich, and shiny as the day Jeff drove it into my driveway. More

Very helpful and courteous. Stayed with us after hours to handle any issues and was always pleasant. Very knowledgeable about the products and answered our questions with haste. Worked with us to find a pric handle any issues and was always pleasant. Very knowledgeable about the products and answered our questions with haste. Worked with us to find a price point that matched our goals and pointed out the benefits and negatives of different financing options. Would recommend and look forward to buying another car from them. More

I just leased a 4runner and I had an absolutely wonderful experience with this dealership and would gladly recommend to anyone interested in a Toyota. Sales manager Vince was honest and helpful from the get- experience with this dealership and would gladly recommend to anyone interested in a Toyota. Sales manager Vince was honest and helpful from the get-go, he and Steve worked with me to find the car that best fit our family's needs. They are beyond professional and did everything they could to go above and beyond and make us feel like all of our needs were being taken care of. The process was fast and smooth, and with a child arriving at the same time, Vince did everything he could to make the timing work for us. I look forward to a lasting relationship with this team. More

I am writing to commend, and express my appreciation of, I am writing to commend, and express my appreciation of, the excellent assistance provided to me by Mr. Michael Malchevsky, Sales and Leasing Consul I am writing to commend, and express my appreciation of, the excellent assistance provided to me by Mr. Michael Malchevsky, Sales and Leasing Consultant, in the New Country Westport Toyota. As your loyal Toyota / Lexus customer I found Mr. Malchevsky to be most professional and thoughtful. In addition to his enthusiasm and efficiency, his gracious and pleasantly warm disposition above all helped greatly in expediting my purchase. It was a real delight for me to come in contact with Mr. Malchevsky who I believe aspires to higher operational standards and superior auto dealership work ethics. Sincerely, E. A. Franz More

This dealership has terrible prices. Their initial offer fora Prius was over $1,500 more that the price offered through my car buying service. They refused to negotiate their price more than $100, and claim fora Prius was over $1,500 more that the price offered through my car buying service. They refused to negotiate their price more than $100, and claimed that they would lose money if they sold the car any cheaper. They must be used to clueless Westport buyers. More

This dealership way overcharges for their used cars. They also have the nerve to charge 499.00 for a doc. fee or "conveyance" fee. Do yourself a favor and buy from a dealership in NY state. In New Yor They also have the nerve to charge 499.00 for a doc. fee or "conveyance" fee. Do yourself a favor and buy from a dealership in NY state. In New York there is a law governing dealerships with a cap of no more than 75.00 for this fee. It is for them to shuffle your paperwork and to put more money in their pockets. Also once you get your feet inside after a test drive you are immediatley sat down with this General Manager guy Jeff, who tries to shmooze you and butter you up. Don't fall for it. They just want to sell you a car and that's IT. More

I went to this dealer to purchase a 2011 Toyota Camry SE. The price I found online was the price they had, There wasn't much leeway in negotiating the price down further (I could probably have saved 2-300 mo The price I found online was the price they had, There wasn't much leeway in negotiating the price down further (I could probably have saved 2-300 more dollars) but regardless the Sales consultant was nice, respectful, and knowledgeable. I happened to choose the car on 1/1/13 So banks were closed but I went the following day to sign the paperwork and pick up the car. The sales personnel is fine but BE CAREFUL of the Finance managers. They will try to trick you into buying a extended warranty or extra bells and whistles. Do not do this!!! There is one thing they "forget" to tell you, you can buy these extended warranties and service packages later on within a specific time frame and in fact you can probably buy them from another Toyota dealer from across the country(over internet or phone ) for more than 50% off of what they force on you. Overall My initial experience was nice. Experience with being duped by the Finance guy was not but I went back the following day and they redid my paperwork and were very genuine. I would recommend anyone to this dealer but Do your research and be careful of the actual finance/payment part of the car. More

Worst experience I've ever had at a dealership. Needs a change of ownership. Incompetent mechanics (wrong diagnostics), sleazy reps always trying to up-sell, and terrible management have turned me off of T change of ownership. Incompetent mechanics (wrong diagnostics), sleazy reps always trying to up-sell, and terrible management have turned me off of Toyota. Will never visit this place again. Recommend Stamford if you need service. More

I just visited this dealer to service my Toyota Camry and service department is curteous and professional and amazing service. I was using Toyota Stamford and after having hossible customer service issues I service department is curteous and professional and amazing service. I was using Toyota Stamford and after having hossible customer service issues I have moved to this dealer and I have no regrets. More

I purchased a 2012 Prius from this dealership and was impressed by their ability to match a low price, give me a good deal on my trade-in, and their no B.S. approach. I kept waiting for the agreed-upon n impressed by their ability to match a low price, give me a good deal on my trade-in, and their no B.S. approach. I kept waiting for the agreed-upon numbers to change or for a catch, but they were gentlemen and kept their word on everything we negotiated. Joe in particular is a very straight-forward, knowledgeable, and honest guy. I also enjoyed dealing with the new general manager (Jeff I think). I appreciated their diligence in trading with another dealership to get me the car I wanted (which was hard-to-find) within a week. I also brought the new car into the servicing dept to have the reverse beep adjusted. I was impressed that they called be before the appointment to confirm and then called afterwards to check with me to make sure I was happy. More