I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.