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New Direct Chrysler Dodge Jeep Ram

Wytheville, VA

Overview
Employees
Reviews
Vehicles
3.8
14 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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495 West Lee Hwy.

Wytheville, VA

24382

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Showing 14 reviews

September 27, 2025

Seem very efficient and work together. Not a lot of time waisted. The Service desk keeps the customer informed. More

by 60spackfandan
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Tickle
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Sep 27, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 27, 2025

Rick was very detailed in his assessments and very communicative. Work thus far has been satisfactory. More

by ruthbradleyhoosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICK
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Sep 27, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with New Direct Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 26, 2025

Excellent service department. Very satisfied with this dealership. Will be back there again for all service needs More

by garywaynea01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Bralley ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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Sep 26, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at New Direct Chrysler Dodge Jeep Ram. Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 25, 2025

Excellent service department. Very satisfied with this dealership. Will be back there again for all service needs More

by ktuckyfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 16, 2025

It took them almost 4 weeks to fix the truck I called ask them they would say they would have it done the next day then it would not be done More

by missy2009story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Weatherington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Leonard, Parker Bralley
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Sep 19, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you, Missy, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shawn Weatherington, shawnw@marburgerauto.com

September 15, 2025

Matt Tickle and Justin and the service team always do a great job in taking care of me as a customer. More

by kevin@varneyconstruction.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Sep 15, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing New Direct Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come! Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 10, 2025

Reliable service professional staff timely service got in quickly kept me informed found and resolved an issue More

by patbb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff only
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Sep 10, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with New Direct Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

September 10, 2025

The service staff was courteous and professional. They went out of their way to update my vehicle inspection in advance. More

by stevenpmays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Leonard, Parker Bralley
Report | Print
Sep 10, 2025 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Car Shopping Made Easy Shawn Weatherington, shawnw@marburgerauto.com

November 07, 2024

We bought a car to have reliable transportation to kidney dialysis and the engine blew within a month, it was replaced, now we are getting stranded with battery issues. More

by Emilykstacy64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katie
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October 23, 2024

Showed up on time per appointment. No car. Said it was in service . Nothing else offered. This was a sales appointment and the $48000 car they would not show to me. Gm of this company More

by WRLC3
Recommend Dealer
No
Employees Worked With
Operator, appointment maker, salesman
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