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New Direct Chrysler Dodge Jeep Ram

Wytheville, VA

Overview
Employees
Reviews
Vehicles
4.3
60 Reviews
New Direct Chrysler Dodge Jeep Ram in Wytheville, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We proudly serve the Blacksburg, Bristol, Christiansburg, Abingdon, Galax, Marion, Pulaski, Roanoke, Kingsport TN, Wytheville, Wythe County, Mt Airy NC, and Princeton WV areas! We also offer remote purchase options allowing us to work with customers nationwide!
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495 West Lee Hwy.

Wytheville, VA

24382

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Showing 60 reviews

August 04, 2026

Service was great. Met the price I needed and process was the most organized I have ever dealt with. Thanks New Direct. More

by GMACKEY0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 04, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Hearing that we met the price you needed and that our process felt the most organized you’ve ever experienced means a lot to our team. Congratulations on your Ford F-250 purchase and thank you for choosing our dealership.

August 03, 2026

Friendly and professional work force. My issues were addressed and explained to me. Impressed with the Service Dept. and dealership. More

by mmcmgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Knowing our team could address your issues thoroughly and explain everything clearly during the service on your Jeep Gladiator is rewarding. Your recognition of our service department and dealership means a great deal to us.

August 03, 2026

Great customer service; easy to schedule an appointment! Very professional staff kept me informed as they were servicing my vehicle. More

by tpwolford69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 03, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for mentioning how simple scheduling your appointment was and for acknowledging our team’s communication while servicing your Jeep Grand Cherokee L. We’re glad we kept you informed throughout the process. Please let us know if there’s anything else we can help you with.

July 22, 2026

Scheduled a service appointment and an hour later went to ask about my vehicle only to be told that the tech that was supposed to do my service had not returned from lunch and my car was just left to sit mea More

by spoiledrtn76
Recommend Dealer
No
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Jul 27, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again. If you don't mind, please reach out to us so that we may address your concerns. Thank you.

July 21, 2026

The staff ensured all my issues were addressed and went the extra mile to make my visit a great one! I would recommend this to all my friends. More

by dragracer_mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Bralley
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Jul 21, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re delighted our service team addressed all your concerns and made your Ram 1500 visit a positive experience. Thank you for recommending us to your friends.

July 15, 2026

Easy to get an appointment within a reasonable amount of time. Work done right first time. More

by mountaineer1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad booking an appointment fit your schedule and that our team completed your Jeep service correctly the first time. Thank you for the great rating, and enjoy the road ahead.

July 13, 2026

Dealership is a fraud. Charged for a diagnosis that did not fix the problem. Then told would have to pay to take back apart again to run more tests and they still don’t kno More

by shannon.hart72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Weatherington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for this feedback, Shannon. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 11, 2026

The service at New Direct was great! They were courteous, timely and thorough. I would definitely recommend them. More

by martin.blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad our team’s courtesy, punctual service and thorough approach met your expectations for your Hyundai Santa Fe. Thanks for your recommendation. We look forward to serving you again.

July 08, 2026

Great service department. Dropped my truck off one night and they called me early the next morning to tell me what was going on and had it fixed a day later. More

by rockcreekmulch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jul 08, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with our service department. We’re glad our early update and next-day repair on your Ram 2500 met your needs. We appreciate the 5-star rating and look forward to serving you again.

July 05, 2026

Easy to get in to an appointments. Had what was needed to fix my truck. Took care of me as always. More

by mountaineer1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad scheduling your service was a breeze. It’s great that we had the parts on hand to get your Ram 2500 back on the road quickly. Thank you for trusting us to take care of you again.

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