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New Direct Chrysler Dodge Jeep Ram

Wytheville, VA

Overview
Employees
Reviews
Vehicles
4.4
64 Reviews
New Direct Chrysler Dodge Jeep Ram in Wytheville, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We proudly serve the Blacksburg, Bristol, Christiansburg, Abingdon, Galax, Marion, Pulaski, Roanoke, Kingsport TN, Wytheville, Wythe County, Mt Airy NC, and Princeton WV areas! We also offer remote purchase options allowing us to work with customers nationwide!
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495 West Lee Hwy.

Wytheville, VA

24382

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Showing 64 reviews

August 31, 2026

I recently had several repairs done on my 2019 Ram. Tim, the service manager stayed in touch with me every step of the way regarding the repairs needed. The technician was knowledgeable in diagnosing More

by kdchankla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Service Manager
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Aug 31, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Your feedback about our ongoing updates and thorough diagnosis reflects our service team’s commitment to keeping you informed and delivering reliable repairs. We’re glad your Ram 1500 is running smoothly again. Hearing that you gave us a five-star rating means a lot to our service team.

August 30, 2026

It was such a great experience the salesman definitely made sure I left with what I wanted! More

by austin.alley29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Your note about leaving with exactly what you wanted highlights how our team focuses on meeting every customer’s needs. Hearing that the service on your Jeep Wrangler hit the mark means a lot to us.

August 12, 2026

The requested service was performed in a timely and professional manner. No issues, no complaints. Thank You! More

by hiddenvalley992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 12, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the service on your Jeep Renegade was completed promptly and professionally. Knowing you had no issues or complaints means a great deal to our service department.

August 08, 2026

We know the service department and they know us, so it's family all around. They help me to understand process and cost of parts. More

by kmill24360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim ( Jersey)
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Aug 08, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Familiar faces and transparent explanations are hallmarks of how our service department operates. Knowing that the service on your Dodge Hornet felt like a family affair and that our clear breakdown of parts costs helped you understand everything means a lot to our service department.

August 04, 2026

Service was great. Met the price I needed and process was the most organized I have ever dealt with. Thanks New Direct. More

by GMACKEY0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 04, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Hearing that we met the price you needed and that our process felt the most organized you’ve ever experienced means a lot to our team. Congratulations on your Ford F-250 purchase and thank you for choosing our dealership.

August 03, 2026

Friendly and professional work force. My issues were addressed and explained to me. Impressed with the Service Dept. and dealership. More

by mmcmgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 03, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Knowing our team could address your issues thoroughly and explain everything clearly during the service on your Jeep Gladiator is rewarding. Your recognition of our service department and dealership means a great deal to us.

August 03, 2026

Great customer service; easy to schedule an appointment! Very professional staff kept me informed as they were servicing my vehicle. More

by tpwolford69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 03, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for mentioning how simple scheduling your appointment was and for acknowledging our team’s communication while servicing your Jeep Grand Cherokee L. We’re glad we kept you informed throughout the process. Please let us know if there’s anything else we can help you with.

July 22, 2026

Scheduled a service appointment and an hour later went to ask about my vehicle only to be told that the tech that was supposed to do my service had not returned from lunch and my car was just left to sit mea More

by spoiledrtn76
Recommend Dealer
No
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Jul 27, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again. If you don't mind, please reach out to us so that we may address your concerns. Thank you.

July 21, 2026

The staff ensured all my issues were addressed and went the extra mile to make my visit a great one! I would recommend this to all my friends. More

by dragracer_mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Bralley
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Jul 21, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re delighted our service team addressed all your concerns and made your Ram 1500 visit a positive experience. Thank you for recommending us to your friends.

July 15, 2026

Easy to get an appointment within a reasonable amount of time. Work done right first time. More

by mountaineer1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Weatherington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Tickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

New Direct Chrysler Dodge Jeep Ram responded

We’re glad booking an appointment fit your schedule and that our team completed your Jeep service correctly the first time. Thank you for the great rating, and enjoy the road ahead.

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