Shady dealership with rude, racist, pushy, and unknowlegeable salespeople
A friend and I drove two hours after seeing an ad for a nice car from here online so they could look for a better car. My friend was ecstatic, it met all the requirements they wanted (decent price, low mileage, great fuel economy, turbo, manual transmission, great look overall). We walk in the door and are almost immediately strongarmed into whatever the salesman wanted to do or have us do and were treated rudely. We told him from the start that we were still just looking around and gathering ideas for right now and just wanted to know if anything else on the lot was similar, but as soon as we mentioned the online ad he pushed heavily for us to buy it. As in give me your license and phone number, I want you to buy this right now, no hesitations, without even seeing it yet.
A persistant loop of the following happened for a good ten minutes or so: When we told him again that we were just looking, “What can I do that will help you decide to buy this car TODAY?”. When my friend said that they would like to finance with their bank out of personal preference (hard to beat 0% APR after all), “I don’t understand, why do you want to finance it through your bank? You can finance it through us and we’ll get you a better deal than anywhere else!”. And even after my friend stated multiple times that they’re still learning to drive manual, have only driven one twice, and are uncomfortable with trying anything out at the moment, “I’ll grab the keys! Follow me out to the lot after”. I know dealerships are trying to sell their stock, but this salesman took it too far and would not take no for an answer.
After we looked at it and got into the car the salesman had no idea how to start it nor how to shift it into reverse and my friend ended up having to figure it out. When it came to driving it they were already nervous and being pushed into driving something unfamiliar in an unfamiliar place was making them panic. The salesman ignored all of this and instead scoffed and laughed at how (understandably, to any sensible person) long it was taking for my friend to get used to the feel of the car. We both kept reiterating how my friend has only driven manual twice and that we didn’t plan on test driving anything anyway. We just wanted to look. Not drive or buy. He ignored us as he did the previous times that we said anything and told my friend to head toward the road and try driving it around the town. A town neither of us new existed a week ago, and a town full of stop signs and hills.
Like with anyone still learning to drive a manual, the car stalled a few times and hills took a few minutes each to get up. Instead of at least staying quiet or maybe even encouraging my friend to keep trying the salesman kept laughing and shaking his head. We took a small side street to turn back towards the dealership, staying off to the side since a family was helping their small child ride a bike. We were already having problems with the salesman, but this is where they got worse. This family happened to have a dark complexion. The salesman acted like there was a plague outside the car and made sure his door was locked, rolled up his window, and cowered towards the inside of the car. Both me and my friend were genuinely shocked and my friend asked if he was ok. He replied, “...Yeah. There’s just a lot of theives around here...”.
What the actual xxxx.
We drove back in silence aside from the salesman’s occasional snickering and exahsperated sighs and we both could not wait to get out of the car and leave. Walking back in we sit back at this xxxxx’s desk and he immediately starts belittling my friend and asking them if they’re ABSOLUTELY SURE that they don’t want an automatic instead of a manual. My friend assures him that they do and that, as we’ve said before, they’ve only driven a manual twice before now and are still learning. Still not taking no as an answer, the salesman keeps pushing the automatic aspect and we go back and forth with him trying to get it through his head that my friend indeed wants a manual. When he finally gives up on that, he then continues to try and shove financing down our throats and asks my friend for their email.
When we do not accept his badgering he stands up and goes to get the general manager. The GM is extremely fidgety but comes over to greet us and asks us if we would like to finance the car at the dealership, and we say no. Again. The smug, childlike grin that was on the salesman’s face disappeared as the GM told us that yeah, an email is a bit much right now, nicely told us to have a good rest of the day, and to make sure we make the two hour drive back safely. Nicest thing we saw at that dealership aside from the cars was the GM’s understanding.
As we got back in my car to leave we could see the salesman making fun of and badmouthing my friend to the GM. All because he couldn’t get it through his head what we were trying to tell him in the first place. We came here to look, not drive or buy, and that we’re still learning. And most certainly not to be pushed around, made fun of, or be treated rudely.