New Motors AutoMall - BMW Subaru Volkswagen

This is my second car with New Motors. Carol has been very helpful in many ways... she had been keeping me informed for months on the different options I had if I wanted to change my car. I drove differ very helpful in many ways... she had been keeping me informed for months on the different options I had if I wanted to change my car. I drove different cars and I decided for the Outback. I will look for Carol whenever I decide to change this car, and i will recommend her to any of my friends and colleagues. More

I was hesitant to buy a car at this dealership for fear that I would not get a fair deal. To my surprise, the salesman was straight forward, experienced, and from the area. I was looking for a low mileag that I would not get a fair deal. To my surprise, the salesman was straight forward, experienced, and from the area. I was looking for a low mileage car (BMW) with my trade-in. Quickly, I looked at a 750 IL. Discussing that it was too large for me, Steve told me of a 745i with low mileage that was to be a trade-in within the week. It was what I was looking for regarding low mileage and in good shape. I was even able to speak with the previous owner. I asked to have my New Motors Resident Mechanic to take a look at it for his opinion - which he did. With his OK, I knew it was the car for me. I took it on a road trip to New York just after purchase, and I am thrilled with the purchase. It was a "Fair" deal and does fit my needs. Congratulations to Steve and Dennis (can't leave out my service manager Mark) who thrilled me with their communication throughout this transaction. I did think of going to the BMW store in Mentor (prior to meeting with Steve)as well - but given that NEW MOTORS continues with this type of relationship with me, this thought will be erased by me forever. All I was looking for was a fair deal, and the NEW MOTORS TEAM far exceeded my expectations. Thanks guys!! I do appreciate it. Larry, thanks for putting together such a great team. Bill Holter More

I have purchased vehicles from New Motors for the past 12 years. The most recent purchase was my fourth BMW. We also purchased a VW for my daughter when she graduated from college in 2005. Service, sales, years. The most recent purchase was my fourth BMW. We also purchased a VW for my daughter when she graduated from college in 2005. Service, sales, personality are all present at New Motors. I heartily recommend them. More

My wife and I were looking to trade 04 Accord thought we wanted a Honda CRV looked at one test drove it, quality was poor at best compared to the Volkswagon Tiguan. Sean our salesman was excellent very help wanted a Honda CRV looked at one test drove it, quality was poor at best compared to the Volkswagon Tiguan. Sean our salesman was excellent very helpful! We were not pressured into a sale we took a few days to think about it look at the Toyota the next day. I would recomend New Motors to everyone they are very profesional and I repeat the best part is you feel your not pressured into buying, we walked out after the test ride and were asked if we had any more questions or needed more information to please come back. It was a great experiance at New Motors and Sean our salesman made it that way. Frank More

I was extremely happy with Scott as a salesperson and am happy with the vehicle that I purchased. I did not have the opportunity to meet the sales manager but felt as if he was pushing me into taking home happy with the vehicle that I purchased. I did not have the opportunity to meet the sales manager but felt as if he was pushing me into taking home the vehicle before I was ready. I am also in sales and understand the concept of having the customer appreciate ownership but after a customer says "NO" several times the subject should be dropped--I was very close to walking out and purchasing elsewhere. I was a bit disappointed at the detailing of the vehicle upon delivery. The windows on the inside were very smeared and dirty and overspray from shining the tires was all over the car. I also discovered after purchase that vehicle was due for an oil change. Overall, as I said before, I am happy with the vehicle, the customer service on the other hand could use some work. I would recommend Scott Hodges to a friend, however I would advise them of the sales tactics that this company uses. Again, I do not feel that Scott was being pushy, I feel that he was being driven by his sales manager. Scott was extremely professional, he listened to my needs and concerns and took a lot of time educating me on the differences between the Subaru models and discussed at length the features and benefits of each. More

Waited on immediately by friendly salesman. Salesman was very knowledgable about vehicle. No pressure or salesman's "spin." Final price lower than my expected, researched price. The quickest transaction tim very knowledgable about vehicle. No pressure or salesman's "spin." Final price lower than my expected, researched price. The quickest transaction time I've ever experienced (paperwork, wait time, etc.). Location convenient, very nicely appointed, clean, modern and cared for. Large selection of model I was interested in. Salesman listened to me to understand what I wanted rather than trying to convince me of his point of view. Finance was easy - they found a better interest rate than I found myself (and I'm a CFO with more than a few contacts). Offered dealer installed options (window coating, longer warranty) with a thorough explanation of benefits but did not oversell. Salesman took time to go over the vehicle to acquaint me with it's operation. Full tank of gas (a little thing but one that adds to customer satisfaction). After sale follow-up by email and phone, continuing with the customer satisfaction theme. I normally despise the whole car-buying experience. However, this purchase was not only painless, it was, by far, the most pleasant experience I've had purchasing a new car in over 35 years of car ownership. More

I have bought 3 cars from New Motors and have had a great experiance every time. Fast, Friendly and great service. Service has always called me back to make sure work was performed and performed RIGHT the fi experiance every time. Fast, Friendly and great service. Service has always called me back to make sure work was performed and performed RIGHT the first time. Why go any where else. They get it done! More

I had a great experience with New Motors. I had been to six other car dealerships that day and was ready to throw in the towel when it came to looking for a newer used car. I decided to give New Motors a six other car dealerships that day and was ready to throw in the towel when it came to looking for a newer used car. I decided to give New Motors a try. Steve was such a great sales person! He listened to what I was looking for in a car and really helped to meet my demands. I feel that even if I were to buy a $100,000 vehicle or a $5,000 vehicle, Steve would have treated me with the same respect. I had a wonderful experience at New Motors and have spread the word about how great their sales associates are to the potential customers. More

As a previous Subaru owner I have always been happy with the service I have received at New Motors. The sales person I dealt with on this current purchase was extremely knowledgeable, friendly , and helpfu the service I have received at New Motors. The sales person I dealt with on this current purchase was extremely knowledgeable, friendly , and helpful. I would recommend New Motors to all my freinds. More

We took our time in deciding exactly what features we wanted in our Sorento and during that time Andrew was very helpful in answering all of our questions without being pushy. When we finally decided on wanted in our Sorento and during that time Andrew was very helpful in answering all of our questions without being pushy. When we finally decided on the vehicle we wanted Andrew and the dealership went out of their way to find the exact vehicle we were looking for. They found the vehicle in the Chicago area and went to significant extra expense to pick it up so that we would have the vehicle we wanted. It is refreshing to work with a dealership that is concerned about its customers. More