Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
New Motors AutoMall - BMW Subaru Volkswagen
Erie, PA
2,225 Reviews
New Motors proudly sells BMW, Volkswagen, and Subaru. Come see us today and we will help get you into the vehicle you want. Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile. New Motors started as a gas station in 1927 in Hartstown, PA as a gas and service station with Vincent New as proprietor. He later grew to selling Chevrolet's and pre-owned farm equipment.
As times changed in the automotive industry, the Chevrolet sales were eliminated and replaced with a used car outlet and Volvo's acquisition in 1963 followed by Saab and Fiat. His 2 sons, Larry and Gary, began working in their father's garage in the early 60's.
The New brothers quickly learned that hard work and good service would earn a customer for life. It was this work ethic that influenced Larry and Gary to develop the company's mission statement:
"To ensure that you remain our customer for life we are committed to exceed your expectations---Period!"
Every employee from the original 3, to the current 95, practices the mission statement, striving for customer satisfaction.
The decision was made to move the dealership to Erie, PA as an exclusive Volvo dealer in 1970. The 8,000 square foot building was built on 3 acres of land. Vincent New passed away just 3 short months after the completion of the New dealership. He did not get to see the expansion to 80 acres with facilities combining 42,500 square feet of work space with 2 showrooms housing the current pre-owned department and 3 franchises (Subaru, Volkswagen, and BMW).
New Motors is now the top parts wholesaler in PA, Ohio, New York, Virginia, and West Virginia. The company has earned the dealer of excellence and Stellar Performers Certification from Subaru for their drive in outstanding customer Satisfaction.
I
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,226 reviews
January 05, 2010
We had a wonderful experience at this dealership. My husband I were looking to trade in my Honda Accord for a four wheel drive vehicle with more ground clearance, and we got a Subaru Forester, which we husband I were looking to trade in my Honda Accord for a four wheel drive vehicle with more ground clearance, and we got a Subaru Forester, which we really love. The salesman we worked with, Phil Glass, was exceptionally good at helping us decide on this vehicle and he answered any and all qeustions we had. I would recommend this dealership, and Subaru vehicles, to anyone looking for a new car. More
by mpaff
Employees Worked With
Phil Glass
December 28, 2009
I hated the idea of having to buy a new car. But with a new family to transport safely, I was left with little options. The management and sales team at New Motors made my experience as painless as possi new family to transport safely, I was left with little options. The management and sales team at New Motors made my experience as painless as possible. “Coach” Phillip Glass (salesman) exuded professionalism, patience and class. He was a gentleman throughout the entire process. His diligence and effort is not only noted, but it was also much appreciated. I knew that I would walk (rather drive) away from this process with a new vehicle, but I did not imagine I would also gain a friend. I would highly recommend New Motors to any of my family and friends and will definitely be a returning costumer in the future. More
by burntsweater
Employees Worked With
Coach Phillip Glass
December 28, 2009
We've purchased and leased vehicles from New Motors in the past, and have come to know some of the staff. We've had our vehicles serviced at New Motors in the past, and have found the work of the service the past, and have come to know some of the staff. We've had our vehicles serviced at New Motors in the past, and have found the work of the service department to very good. More than that the service department has treated us very well. In recently leasing a new car for my wife, the freindliness of the service department was an important factor in my leasing the car from New Motors. The previous salesman we worked with we liked very much, as he assisted us in taking European delivery of our 5 Series. He since retired, and the new salesman we worked with we found very knowledgeable and pleasant to work with. The dealership let us know that they were eager for our business (which we appreciated), but not overly aggressive or pushy in terms of closing the deal. I should also add that I like dealer's website. It contains up to date informaation. I was tracking their new inventory, as I was looking for a blue X5 for my wife. I knew when it came into their inventory and we called the dealer immediately. I would recommend this dealer to my friends, family and business colleagues. More
by grouseman
December 16, 2009
Having not bought a car in 15 years, I was anxious about bickering with a dealer to find the right deal. On the other hand, I had a limited budget, and needed a reliable, AWD vehicle for our challenging win bickering with a dealer to find the right deal. On the other hand, I had a limited budget, and needed a reliable, AWD vehicle for our challenging winter weather. On our first visit, I asked to simply test drive a car, explained I was test driving cars for a weekend, then coming back to revisit my favorite two. Phil thoroughly explained the car, took us on a long drive, answered all my questions, and then took me at my word - no pressure, just a simple card and hope to see you back soon. He did - two weeks later we revisited, talked through financing and I took home my beautiful new Forester. I found the entire staff to be friendly, knowledgeable and easy to work with. And I love my little SUV. More
by GenBiggs
Employees Worked With
Phil Glass, Mindy Moses, Steve
December 15, 2009
After researching through vehix, and seeing several used subaru foresters in 2 other dealerships, i was convinced by Mindy Moses to give new motors a try.She provided 3 vehicles on line for me to see.When i subaru foresters in 2 other dealerships, i was convinced by Mindy Moses to give new motors a try.She provided 3 vehicles on line for me to see.When i arrived these vehicles were not there to be seen!Ron Ellis assumed the task of telling me this discouraging news....along with a cup of coffee.We did make a deal for the car,at the price i wanted,and Ron drove the car [ one hr.ride ] to my home ! Now that is what i call service ! More
by doris anulies
Employees Worked With
mindy moses , ron ellis
January 12, 2009
Excellent Internet Sales Team!!! Awesome Sales Staff!!! Great Service Department!!! Friendliness of Staff is Outstanding!!! Customer Service A++ Quality Work at an Exceptional Price!!! Very Competitiv Great Service Department!!! Friendliness of Staff is Outstanding!!! Customer Service A++ Quality Work at an Exceptional Price!!! Very Competitive Pricing with competition!!! A++++ Dealer would definitley do business with again, and would Highly Recommend!!! More
by JRD814
Employees Worked With
Jim Corey
