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New Smyrna Chevrolet - Service Center
New Smyrna Beach, FL
24 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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24 Reviews of New Smyrna Chevrolet - Service Center
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June 07, 2021
One of the employees here Issac Newburry just shot up a vehicle in a road rage incident last weekend and the vehicle had children in it! I will never do business with this dealer again who employs convicte vehicle in a road rage incident last weekend and the vehicle had children in it! I will never do business with this dealer again who employs convicted felons who are carrying guns shooting up vehicles with children in it! Not to mention he drove to this dealership and ditched his vehicle after it happen! Do you guys even do background checks? More
by jbdetailing08
Employees Worked With
Issac Newburry
Helpful September 30, 2019
Awesome Service and Friendly Dealership I came in with my 1989 C4 Corvette to fix a the spare tire mounting bolt just a few days after I purchased the car on Sept 21st. I did not purchase it I came in with my 1989 C4 Corvette to fix a the spare tire mounting bolt just a few days after I purchased the car on Sept 21st. I did not purchase it from New Smyrna Chevrolet, as these old cars are hard to find. I am new to the area here and do not know any mechanics that are trustworthy in the area. I figured the Dealership was the only place to go. I met Andre' and explained to him what was wrong. He took the time to squeeze me in as it was a busy day there and about 2pm in the afternoon. He also advised me the car was out of alignment, (they checked it right there in the service bay). This was good to know and he advised me that it would be best to leave it, so his top mechanic that works on old classics could do the work on it. I am so glad that I did. The service was great and New Smyrna Chevrolet only did the work required and didn't try to up-sell me on things I didn't need like other dealerships. They garage was really clean where the mechanics work as well as the lobby and the lot. Several people asked me if I was being helped out when I went to pick it up while while Andre' was working with other customers. I will be back in the near future to have all my service work done at New Smyrna Chevrolet. Keep up the good work Andre'! More
by Vette1
Employees Worked With
Andre' Narcisse
October 04, 2018
Great experience I went in for an oil change and walked out with a new truck. The service and sales staff were awesome. I recommend everyone visit here for their next I went in for an oil change and walked out with a new truck. The service and sales staff were awesome. I recommend everyone visit here for their next vehicle. More
by Newtruck19
Employees Worked With
Eric Nyaga, William "Matt" Schaeffer
June 02, 2018
service manager I had trouble with the service done on my truck I wrote a review and was contacted by a person in the sales department. The sales person forward me to I had trouble with the service done on my truck I wrote a review and was contacted by a person in the sales department. The sales person forward me to the service manager this person asked what the problem was and I told him. I brought my truck in to have a leaking gasket replaced that was the only thing wrong with my truck. When I got my truck back it would not go into four wheel drive. The service advisor sent me a text with 13 things she said was wrong. Some of the things on the list had already been done by the service department in December but was on the list again. Most everything else was something to do with my four wheel drive. Everytime I brought my truck in for service they did a inspection and gave me a copy of the inspection Never once was there anything about the four wheel drive having trouble The four wheel drive was working fine when I brought it in to have the leaking gasket replaced. I paid 674. dollars to have the gasket replaced and was told it would be another 2500. dollars to repair the things on the list. The service advisor told me when I question the list she text me that it must just be a coincident. I told the service manager this he said he would look into it and get right back to me that has been two days ago and still I haven't heard a word. I am looking to buy a new Colorado you can bet money it won't be from New Smyrna if this how they treat people More
by chevy owner
Employees Worked With
Pete Engasser who is now on medical leave and Christina (Kitty) Barry 5/30/18
April 10, 2018
Service deptartment I had My oil change on Monday I drove into the service bay no one came around went inside and the service area no one seem to want to greet you or he I had My oil change on Monday I drove into the service bay no one came around went inside and the service area no one seem to want to greet you or help I was finally able to chase someone down and told see the service advisor over here. I do that I felt as though it was a bother for him to help. They took the into the shop it seem to take longer than I thought it should so I ask the advisor how it was coming all I told it is still the air. Once finally done I pai the bill when I got my car I could smell oil inside there greese spots on the door. One of the worst service I have ever dealt with hopefully I will be able to go elsewhere the next time More
by Vette
Employees Worked With
I do not know the name of the service advisor
April 04, 2018
Unacceptable I brought my 2017 Silverado in for an oil change. Scheduled an appointment because it was preferred. I was there for 2 hours for that. Upon leaving I I brought my 2017 Silverado in for an oil change. Scheduled an appointment because it was preferred. I was there for 2 hours for that. Upon leaving I realized that my radio display was not working, I returned immediately and told them my radio was not working. They immediately started claiming "that it wasn't like that when I brought it in", "Oh these things happen all the time", "there are recalls and warranty for the radio" etc... One guy then tried to apologize and at that point I told him Apologies don't cut it and then he asked me if I just wanted to leave because of my bad attitude! Claimed they didn't do anything to my truck to make the radio mess up. TURNS OUT... the tech checking my cabin air filter " Accidentally" unplugged my interface module plug behind the dash. Obviously not treating my vehicle with care. When I got home, I noticed they had spilled oil down the front of the truck and there is grease and oil all over my glove box from removing it twice. 3 Hours for a simple "Express Oil Change". Absolutely unacceptable how they treated my truck. All I can say is if you appreciate your vehicle, don't go here. I will not return here. This is a true experience and hope others take notice to this before considering this dealer. I just moved to the area and this was going to be the place to bring BOTH of our new cars. Not anymore! I'll just do it myself or go to another chevy dealer. More
by Sam Waldfogel
Employees Worked With
Pet Engasser
February 23, 2018
Matt was a A plus salesman I wasn't looking for a car my husband was getting a key made and tires rotated and we was just sitting there waiting and here comes Matt he just start I wasn't looking for a car my husband was getting a key made and tires rotated and we was just sitting there waiting and here comes Matt he just started talking and the next thing I knew I was getting a new car he was very nice and I will tell everyone if there looking for a new car or truck to asks for Matt. Thanks again Matt. More
by fran27
Employees Worked With
William "Matt" Schaeffer
January 04, 2018
Absolute worst First of all i want to express my disappointment and frustration as well as the feeling of betrayal by this dealership. I have likely been one of the First of all i want to express my disappointment and frustration as well as the feeling of betrayal by this dealership. I have likely been one of the most loyal customers in the past year and have BOUGHT 3 vehicles and referred 3 other people that have bought in the last year from this dealer. I have personally spent over 150,000 with Nsb chevy in 10 months and referred 3 of my closest friends who have spent over 160,000 and bought vehicles in the same span. I have all references if needed. I brought my 2017 camaro ZL1 (a track car and the highest performance camaro that they make that retails for over 70k) to them TWO WEEKS AGO TODAY. The clutch went out and i explained what happened with it. They didn’t even pull it apart and told me it was bad and abused and not warrantied,but then also told me they didn’t have a price for a repair because they haven’t “pulled it apart yet”. I then leave my car because they were going to see what they could do because I’m a “loyal customer”. I DIDN’T RECEIVE ONE CALL from the service advisor kitty in TWO WEEKS. I had to call almost daily for updates on my own. I even called with no call backs on 4 occasions. I got the excuse that people were on vacation and no one could help me. I also was not offered a courtesy or rental car whatsoever so i have not had a car in 2 weeks and needed APPROVAL to get a shuttle home. I explained the Dyer need for my vehicle as I’m a single dad of a 15 month old daughter and i have to pick her up and want to be with her for the holidays. That didn’t matter whatsoever to anyone at this place. I guess i can take a votran to work and to see my daughter while owning one of GM’S top vehicles that sits in a showroom? So after two weeks i call and conveniently she tells me yea i just talked to him you were denied. So basically had to take two weeks out of my life to be told to xxxx off. I run a very large pest control company and have a retention rate of 98% and have been in the customer service industry for 16 years straight. It is blasphemy to tell a customer we can’t help you for two weeks, NO ONE IN THE ENTIRE COMPANY can help you because of the holidays??!! The review also said abuse and the vehicle had burnt rubber under it and new tires. Well the vehicle has 10,500 miles and the F1 Goodyear tires wear out, the fronts were even going bald, you can call discount tire and ask them to see the tires. They go bad around 10k miles. I bought this vehicle FOUR MONTHS AGO and have put 5k miles on it!! There isn’t any chance the previous owner abused it??!! Burnt rubber just magically disappears? My car is in showroom condition, but i do not detail the underside of the vehicle, do you NSB CHEVY? This is the worst i have ever been treated and i will never in my life return to this place or GM. 3,200 repair on this vehicle they wanted as well LOL!! 2017 ZL1!! Finally i will include the ONLY assistance i ever received from this location was not the service advisor, not management, but my sales consultant Mario Cervi. He is the only one to answer the phone, check on updates and try to help me out in ANY MANNER. This location doesn’t deserve a loyal, caring person like Mario. He is the definition of customer service. So thank you for being the only one to care. I WILL NEVER RETURN AND SUGGEST YOU GO ELSEWHERE BECAUSE I AM!!! Regards, Charles Harned More
by Cdiesel1
Employees Worked With
Kitty, any upper management
December 12, 2017
Went today sat in service area in my truck from 1114 to 112. I came to get an oil change service waited from 1114 am to 1125 no help so i left angry usually there right on it so im really disappointed today 12 1 I came to get an oil change service waited from 1114 am to 1125 no help so i left angry usually there right on it so im really disappointed today 12 12 tuesday. Just so you guys know More
by Truck guy John
Employees Worked With
I didnt get any help today so dont know a name
January 08, 2017
Continued Excellence We recently rated dealership,sales,and finance. We had the opportunity to meet and work with Jerry Sprague, Service Department. There was a problem We recently rated dealership,sales,and finance. We had the opportunity to meet and work with Jerry Sprague, Service Department. There was a problem with The Check Engine light coming on. Jerry found the problem immediately but discovered an issue that required a part replacement. He arranged a car rental and had our car ready the next day at the time he had indicated the job would be completed. Jerry is very professional and knowledgeable. He listens and provides a comfortable atmosphere to ask questions. His confidence and ability to interact with his customers is a wonderful asset. We are grateful to have had the opportunity to work with him More
by Cj1
Employees Worked With
Jerry Sprague
