Newark Toyota World

Amazing! Very fast, efficient! The waiting area is very comfortable, the refreshments are wonderful and the employees are very nice and seem to love their jobs Very fast, efficient! The waiting area is very comfortable, the refreshments are wonderful and the employees are very nice and seem to love their jobs. More

Inaugural visit Spacious waiting room with big screen TV's. Refreshments. Staff try to get to you as quickly as possible. Service center conveniently accessible which Spacious waiting room with big screen TV's. Refreshments. Staff try to get to you as quickly as possible. Service center conveniently accessible which ever direction you are coming from. More

Fantastic Service and Quality of Work I couldn't be happier with the work I've had done to my Tacoma at Newark Toyota World! Even when the job being done is potentially lengthy, the staff I couldn't be happier with the work I've had done to my Tacoma at Newark Toyota World! Even when the job being done is potentially lengthy, the staff at NTW has made every effort to return my vehicle to me in the shortest possible time, all while maintaining a high level of workmanship. Further, I have yet to encounter an employee in any capacity that was less than courteous and eager to help. Newark Toyota World will have my business for a long, long time. More

Helpful, courteous and thoroughly informative Our salesman, Adam, was extremely helpful. He seemed to go out his way to make sure we got a lease within our budget and the model we liked. He also Our salesman, Adam, was extremely helpful. He seemed to go out his way to make sure we got a lease within our budget and the model we liked. He also pursued the possibility of getting a price on our old car for a trade in which lessened our down payment. I might add that he was extremely courteous and patient with the two of us senior citizens. More

Very Good Experience. It was my first car purchase with Toyota. The sales person (Aaron Hickman) was very supportive and friendly from the beginning and helped me to choose It was my first car purchase with Toyota. The sales person (Aaron Hickman) was very supportive and friendly from the beginning and helped me to choose the best car that now I am happy with. He made the purchasing process very easy and smooth and I finished my purchase very quick than I have anticipated earlier. I am very much satisfied with my purchase. More

Always a Very Friendly,helpful and courteous experience A routine tire rotation for our Camry. They took me right in with very little wait. Cheryl and Derrick were very helpful. We continue to have ou A routine tire rotation for our Camry. They took me right in with very little wait. Cheryl and Derrick were very helpful. We continue to have our car serviced here because of employees like them. More

Viola McDonough The service is good, but the mechanical part and labor charge are expensive. I will try to look for another cheap labor charge auto center to repair f The service is good, but the mechanical part and labor charge are expensive. I will try to look for another cheap labor charge auto center to repair for the future. More

Purchased of 2016 4Runner SR5 Premium NTW gave me an outstanding deal on my new vehicle purchase, and the dollar amount I asked for on my used vehicle trade. This is the 5th new car I've NTW gave me an outstanding deal on my new vehicle purchase, and the dollar amount I asked for on my used vehicle trade. This is the 5th new car I've purchased at NTW, and I have been happy with each transaction. The dealership was busy because I purchased the car on the last day of the month. As a result, I felt the sales department did not have enough time to review all of the new car features. This was probably not a bad thing though as it gave me time to review the manuals and generate a short list of questions. I know that I can stop by NTW anytime, with any question, and they will be happy to help. More

New Camry We have been buying our Camrys from Mark Barto for many years. We always feel very comfortable when we purchase from Mark. He is extremely helpful a We have been buying our Camrys from Mark Barto for many years. We always feel very comfortable when we purchase from Mark. He is extremely helpful and professional. AR More

end of lease on a vehicle that was NOT a Toyota What I am about to write here is an interesting story that I would encourage anyone that drives a vehicle to read, and after you read this, I would st What I am about to write here is an interesting story that I would encourage anyone that drives a vehicle to read, and after you read this, I would strongly encourage you to copy ad paste this into an email to your friends, family and colleagues. My wife and I were at the end of our lease on a 2014 Mazda vehicle. We are relatively new to the leasing world, and this was our second lease with Mazda. About 3+ weeks before the lease was about to expire, we went to the Mazda dealership whom we leased the vehicle from. We learned that the vehicle had over $3200.00 in "equity", HOWEVER, that equity, could ONLY be used on another Mazda lease. Besides NOT wanting another Mazda vehicle, we were in a unique situation where our oldest son left a vehicle behind, due to a lengthy assignment overseas. He wanted to keep his vehicle and insisted that his mother drive it (she puts very little miles on a vehicle in a year), plus we are able to save a monthly loan/lease payment, which was very timely as my wife quite unexpectedly quit her job and retired. So the planets if you will aligned at the right time - end of lease, free vehicle to drive, cost savings as a result of retirement. What dealers do NOT tell you is that not only will you be charged a fee at the end, if you have any equity and don't lease another vehicle you forfeit that cash equity position. That is pure B.S....! Additionally, the folks at Mazda had two opportunities to sell/ lease to us a 3rd time, but never followed through on the car she wanted. We have dealt with CarMax in the past on two other vehicles for our son, due to his overseas "assignments". The deals went smooth and we actually made a small amount of money (very small - but different circumstances). Our situation on this car was different. So we went to CarMax and received a quote. As you know, CarMax's mantra is NO HAGGLING, so the price is what they quote. That is NOT what we were expecting from the car. I thought about selling it ourselves, and looked at identical Mazda's on the internet. We went to a local dealership (on a Sunday so we wouldn't be hassled) who listed the exact same Mazda as ours, they were asking nearly $5,000.00 more than what we even wanted, AND the vehicle had more miles....! I really did not want to go through all the Craigs list crazy's nor do I want to wait around for people who say they will stop by and don't, MORE IMPORTANTLY , I simply ""refuse"" to turn in a vehicle that was in mint condition, with low mileage, that the dealer could make probably $8,000.00+ on and I lose the equity - that in of itself is UNACCEPTABLE...! Sooooo.... I started to look on the internet and found that Auto Trader had a similar program- you fill out a bunch of questions and submit, AutoTrader sends to local dealers and they give you a price, but of course they also want to see the vehicle. We visited two other dealers and ended up at Newark Toyota world. To be quite honest, I had NO IDEA they even bought good, clean used vehicles, let alone a leased vehicle as I thought, that they were in the business of selling Toyota's only, or the trade ins they get for Toyota's. At Toyota, we met with Anthony Harris. WOW - was I ever impressed. Anthony worked with us the entire time, no pressure and was extremely helpful. He came back with a price that was still NOT what we were looking for, and I gave him my bottom line number. When he asked us, I was honest, and said that if I did not get the bottom line number, from Newark Toyota world or whomever, we would simply ask for a lease extension and I'd sell it myself (not desirable, but I'm not taking $3k in the shorts). When Anthony said, " let me take it to my manager", I thought, here we go, just like car buying before the internet. Anthony came back in under a minute and gave us what we asked for. Who knows, maybe I could of asked for more, but we are not greedy people, and I ONLY WANTED what was fair. There are THREE TAKE AWAY's here for ANYONE reading this post, number 3, is not something directly related to this story but is... 1) CarMax is NOT the only dealer you can deal with when trying to sell a car. I would encourage anyone in a similar position to try this, where you CAN haggle the final price - CarMax does not. 2) I would HIGHLY encourage everyone to try Auto Trader's program, and if you are so compelled, just go to Newark Toyota World and see what they have to say 3) Although I have not had a chance to research what Anthony told us, but believe the principle and concept to be true - Toyota, is one of the ONLY manufacturers that DOES give you the cash value of the cars equity at the end of the lease even if you DON'T buy /lease another Toyota. This is HUGE for my wife and I, because we will need another car for my wife when my son returns stateside, and I will not hesitate for one second to lease a Toyota for just this reason. I sure hope that this posting helps some other poor lost soul. Overall, I would rate our experience at Newark Toyota world 7 stars, with 5 being the highest. More