Newark Toyota World

Took my highlander in for 20,000 service checkup Friendly and accommodating environment. Very professional and service reps are always very helpful. Clean and comfy waiting area where you can work Friendly and accommodating environment. Very professional and service reps are always very helpful. Clean and comfy waiting area where you can work or simply watch tv and help yourself to complimentary breakfast items. Jacob was great at explaining work done when completed. I was in and out of there in less time than they initially anticipated and expected. More

25,000 mile service My appointment was for 7:45am arrived at 7:25 was taken right in, said I would wait and Jake who met me (the assistant manager), Jake said it would b My appointment was for 7:45am arrived at 7:25 was taken right in, said I would wait and Jake who met me (the assistant manager), Jake said it would be an hour to an hour and a half, was out in an hour or less which I appreciated More

First time on multi point check up The service personnel was excellent in his explanantions of work that was done & what to expect for the next visit. .The wait once the car was inside The service personnel was excellent in his explanantions of work that was done & what to expect for the next visit. .The wait once the car was inside was minimal. More

RAV4 suv Excellent service. I was working with a new sale person. Anthony S. Did not get his last name but he started about a month ago. He provided excellent Excellent service. I was working with a new sale person. Anthony S. Did not get his last name but he started about a month ago. He provided excellent service. Thank you. More

Not forth coming in the cost of the item and time of work. I came to purchase a key for my 2003 Avalon. The cost of regular key $62.00 and then the cost to have it programmed $90.00, for a total cost of $152. I came to purchase a key for my 2003 Avalon. The cost of regular key $62.00 and then the cost to have it programmed $90.00, for a total cost of $152.00 is outrageous. Since their isn't an alternative source to purchase the key the Toyota Dealership takes advantage of the consumer. More

Love the service people. BUT the chairs are killers We appreciate the efficiency and friendliness of your service department. Always a pleasure interacting with them. All of them! BUT the high metal cha We appreciate the efficiency and friendliness of your service department. Always a pleasure interacting with them. All of them! BUT the high metal chairs are so xxxx uncomfortable. I think your service department was designed to discourage anyone from waiting for their car. But even the experience of checking in is physical torture to older persons. I don't think Toyota's major demographics is young people so perhaps you should rethink your uncomfortable and "cold" interior design. More

Excellent service Newark Toyotaworld Service is a pleasure to work with. They treat you like royalty with their kind and courteous demeanor. Henry Oswald was especiall Newark Toyotaworld Service is a pleasure to work with. They treat you like royalty with their kind and courteous demeanor. Henry Oswald was especially helpful. More

Bringing New Rav4 in for Service Issue My service check-in associate (Dacia Letts was awesome. She was very friendly and efficient. Excellent. My experience with the rental car was not s My service check-in associate (Dacia Letts was awesome. She was very friendly and efficient. Excellent. My experience with the rental car was not so awesome. Waited 30+minutes for a rental car. More

Went in with a Concern and Left with a Big Smile I own a 2000 Toyota Celica GT. So it is approximately 16 and a half years old. I went to Newark Toyota World to have my routine oil change and also I own a 2000 Toyota Celica GT. So it is approximately 16 and a half years old. I went to Newark Toyota World to have my routine oil change and also to see if they could analyze and fix the TRD muffler exhaust problem I was having. Basically, the exhaust tip was off center and the tip was hitting up against my back bumper. This situation constantly created loud noises and severe vibration inside the cabin. The service rep. told me they checked all the relevant mounts; they also re-positioned the muffler and exhaust so that the tip is now hanging at a dead-center position with about an inch of space all around between the exhaust tip and the back bumper. So far, their work has removed all the original issues I had with the exhaust. And with a 12 month warranty attached to the exhaust fix, I drove out quite relieved and I was happy to finally enjoy driving my car again without suffering through the ever worsening exhaust vibration and back bumper rubbing. Overall, my service rep. Chris Drayton gave outstanding customer service and I was completely satisfied with my trip. More

Great place to do business! I was stranded out of town in Newark, Delaware when my highlander blew its alternator and my battery died. The service staff, primarily Geof and Coll I was stranded out of town in Newark, Delaware when my highlander blew its alternator and my battery died. The service staff, primarily Geof and Colleen could not have been more professional and accommodating. They negotiated a deal with the warranty I had through another dealership in my hometown, and had my car fixed within a few hours of receiving the part from the supplier. It was a stressful and frustrating event, but their great attitude and fine customer service made it a pleasure to deal with them. In fact, if I wasn't from out of town, I'd be hurrying in there to purchase my next Toyota vehicle. I highly recommend them! More