Newark Toyota World

Latest Service Visit Service team was quick to get me in to have an oil change, tire rotation and inspections done for a 45,000 mile service. Wesley, the assistant manager Service team was quick to get me in to have an oil change, tire rotation and inspections done for a 45,000 mile service. Wesley, the assistant manager was very personable and able to explain the work to be done. He checked for recalls and found there was one which would be fixed at no charge. Unfortunately for me the inspections turned up needed brake work and fuel system cleaning. Wesley explained what needed to be done, and I signed off on the repairs. The repairs were necessary. The car was fixed in a prompt manner and Wesley let me know that my car was ready. Car rides fine. I had not brought a coupon for $100 off the work I had done, because I was under the impression the service charge was going to be under $100. . So I was wondering if that could still be valid. Also, I was disappointed, that after spending $500., the car was automatically washed. I had to ask about that. More

Key fab - programming They did a great job getting me and out in a very short period of time. I did not have an appointment and they were very nice to work with. They did a great job getting me and out in a very short period of time. I did not have an appointment and they were very nice to work with. More

Unorganized Made appointment for covered service. Nav system on the blink probably needed an update or whatever .... Customer service guy told me I had to agree Made appointment for covered service. Nav system on the blink probably needed an update or whatever .... Customer service guy told me I had to agree to pay $135 to look at my car.... I said if it's a covered service why pay? He said they had to call Toyota and confirm it was covered. I'm said that was fine please call. He said he had to get the ok to charge me. Waited sometime Manager of traffic came over and was very nice He got the issue resolved Took a few hours My spot was made to be a waiting appt. I left and came back I dont think the customer service guy knew what to do for a Navigator system nor was he familiar with the ext need warranty programs I paid for when I bought vehicle just a couple years ago ... The system is still not working properly so will need another appointment .... More

Service Good accommodation and very helpful and giving good recommendation regarding the service maintenance of vehicle.the technician is well verse of the v Good accommodation and very helpful and giving good recommendation regarding the service maintenance of vehicle.the technician is well verse of the vehicle parts and good work More

Probably won't return Experience wasn't real awful however upon arrival I told the Service Advisor when I arrived that it was my first visit to his dealership because I was Experience wasn't real awful however upon arrival I told the Service Advisor when I arrived that it was my first visit to his dealership because I wasn't happy with the treatment I received at another dealership. To start off with I only asked for an oil change and filter. Apparently the 20 Thousand mile service calls for a tire rotation as well. If I had been asked if I wished to waive the tire rotation the experience wouldn't have happened. When I paid for the visit I received the paperwork that stated the rotation cost 24.95 (Could have easily been waived) The paperwork I received stated that all 4 of the tires had 7/32 inches of tread left. At about 12,000 miles I had to have 1 of the tires replaced due to a blow-out therefore It is physically impossible for all 4 tires to have the same tread depth. I asked the Service Advisor if it was possible if the Technician pencil whipped the paperwork and he admitted that was probably what happened, but didn't know what to do about it? Really? How about refunding the tire rotation? Is there proof that the rotation happened at all? Did the Oil and Filter get replaced? My question is this...If the Technician lied about the tires, what else did he lie about? More

Oil change Geoffrey was very helpful and friendly. They did the work I authorized. No issues to date with their work. Was out in less than an hour. Geoffrey was very helpful and friendly. They did the work I authorized. No issues to date with their work. Was out in less than an hour. More

Front/engine noise Problem quickly diagnosed and repaired. Given a loaner since the work took 6 hours to complete. Service manager, Henry Oswald, courteous, friendly, Problem quickly diagnosed and repaired. Given a loaner since the work took 6 hours to complete. Service manager, Henry Oswald, courteous, friendly, and knowledgable. Good experience as these expensive repairs go. More

fast and effient Toyota is the best and I always drive to the Newark office for service because they are the best. Service is quick and accurate. The service persons Toyota is the best and I always drive to the Newark office for service because they are the best. Service is quick and accurate. The service persons are polite and friendly. More

Excellent Customer Service These guys are good. I had an engine oil consumption failure due to Toyota manufacturing problem, and the service center made sure I had a rental for These guys are good. I had an engine oil consumption failure due to Toyota manufacturing problem, and the service center made sure I had a rental for the entire period of the repair (which took a few weeks) and any follow up repairs related to the problem at no cost to me. I felt very valued as a Toyota customer and owner. More

Excellent service Yesterday, I found that one piece of cover under my 4Runner is loose with a missing screw. I just drive by Newark Toyota World without making an appoi Yesterday, I found that one piece of cover under my 4Runner is loose with a missing screw. I just drive by Newark Toyota World without making an appointment and ask if they can help me to get the missing screw. Nick Petrillo at service desk is very helpful and quickly helped me to find this screw after check the VIN number. Great job, Nick. More