Newark Toyota World

slowwwwwww schedulled appt. arrived 5 mins early. oil change & tire rotation. 1:45. you read correctly.... nearly 2 hours. an untrained mechanic could have a schedulled appt. arrived 5 mins early. oil change & tire rotation. 1:45. you read correctly.... nearly 2 hours. an untrained mechanic could have accomplished the task quicker More

see review So far everything seems to be working fine. We are pleased with the service. Also like the lowkey advertising. No shouting comercials like oth So far everything seems to be working fine. We are pleased with the service. Also like the lowkey advertising. No shouting comercials like other dealers. More

Customer service rep confused Customer service rep called my home phone numerous times, not my mobile. Fortunately I had access to my phone at home, albeit many minutes after she Customer service rep called my home phone numerous times, not my mobile. Fortunately I had access to my phone at home, albeit many minutes after she called. When I returned her numerous calls she was not available. I left my mobile number, she called my home number. I will request a different rep in the future. The masseuse in the waiting area is a nice amenity. More

Just plain happy I was treated with kindness and respect. My questions were addressed immediately and the experience and professionalism of Dacia was supreme. My car w I was treated with kindness and respect. My questions were addressed immediately and the experience and professionalism of Dacia was supreme. My car was squared away in a timely fashion and the waiting area is phenomenal. More

How did my glove box get broken? I gave that rating because I always bring my car in for service however 2 days later after this service I go in my glove box an its broken an papers a I gave that rating because I always bring my car in for service however 2 days later after this service I go in my glove box an its broken an papers are moved all around and I no I didn't do it an no 1 else has access to my vehicle. Lately Toyota service centers are getting very messy. More

Good and efficient. Friendly service crew. Work was done in short order. I was in and out in 45 minutes with full service. No cost for 10,000 mile service was real nice. Friendly service crew. Work was done in short order. I was in and out in 45 minutes with full service. No cost for 10,000 mile service was real nice. I like Toyota Care. More

Fast, friendly, and accommodating. Employees were friendly and started taking care of me upon arrival. Was in and out in a matter of minutes. I sensed sincere honesty in the reports gen Employees were friendly and started taking care of me upon arrival. Was in and out in a matter of minutes. I sensed sincere honesty in the reports generated from the service visit regarding my vehicle. More

Issue with side mirrow detection system. Bill, Customer Service Representative, took immediate steps to have my issue resolved in less than 10 minutes. Bill knew the issue and had it correct Bill, Customer Service Representative, took immediate steps to have my issue resolved in less than 10 minutes. Bill knew the issue and had it corrected immediately. All the representatives were very welcoming, it was my first time there, and I was impressed with how well and how fast I was back on the road. Ken Steen my salesperson, was a total pleasure to work with. He was knowledgeable of the car, most accommodating in addressing my needs. I could tell from his past sales awards on his desk that he was customer satisfaction oriented and he surely met all of my expectations. I will definitely work with Ken again when I purchase my next Toyota. Thank you both Ken and Bill, Matt More

Toyota service I always receive great service at this location. This last time though waiting 2 hours for an oil change and wash was a bit much. And I had an appoin I always receive great service at this location. This last time though waiting 2 hours for an oil change and wash was a bit much. And I had an appointment. More

New Car Bruce Low provided exemplary service and patience in selling my 82 year old mom a new Toyota Corolla. My mom had not bought a new car since 1998! He Bruce Low provided exemplary service and patience in selling my 82 year old mom a new Toyota Corolla. My mom had not bought a new car since 1998! He spent a lot of time with us in picking out the new car. This is the second car Bruce has sold my family in the past year. More