Newark Toyota World

Great car-buying experience! Eric was thorough in his explanation of the features of the car I would eventually buy. He also followed up with a phone call a few days later to see Eric was thorough in his explanation of the features of the car I would eventually buy. He also followed up with a phone call a few days later to see how the car is doing. Overall, he did an excellent job! More

Service for toyota Good service and customer relations. Very friendly employees. Attentive care with explanation of details. Pleasant people to work with and very good a Good service and customer relations. Very friendly employees. Attentive care with explanation of details. Pleasant people to work with and very good atmosphere inside. I was offered breakfast and coffee and was shown around. More

Excellent Customer Service Excellent customer service! Colleen was extremely friendly and professional. Although my wait time was quite long (especially just for a scheduled o Excellent customer service! Colleen was extremely friendly and professional. Although my wait time was quite long (especially just for a scheduled oil change), her positive and friendly attitude has made me a loyal customer. More

Great service!! had an appt at 8:45. Got there at 8:44. They took me right away, and by 9:20, I was driving home!! Quick and efficient!! Can't be beat!! had an appt at 8:45. Got there at 8:44. They took me right away, and by 9:20, I was driving home!! Quick and efficient!! Can't be beat!! More

Everything was fine until the drive home My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light came on! I had discussed earlier the tires with Bill because he informed me they weren't "Toyota" tires. I informed him they were purchased and installed by a certified Toyota dealer in Maryland. After checking his computer he apologized and said he would talk to his mechanic. My daughter called Newark Toyota to inform them of the light and they told her to return with the car Saturday after work. When she arrived she spoke with Jeff as did I via the phone. He was rude and unwilling to hear me out. He explained he wasn't fixing anything unless it was on the paperwork prior. He said we needed to pay around $180 for a tire sensor but it could be more than one sensor? I told him to forget it! I'm so disappointed in how this was handled. I was told my daughters car was fixed and road worthy and it didn't get 20 miles! That is very poor service! Catherine Caplan More

Great service Mark Truong was my sales rep for both of my vehicles i had purchased. 2013 Toyota Corolla & 2007 Chevrolet Malibu , Hes such a people person and makes Mark Truong was my sales rep for both of my vehicles i had purchased. 2013 Toyota Corolla & 2007 Chevrolet Malibu , Hes such a people person and makes you feel comfortable through the whole process. Would recommend him to anyone looking to get a vehicle. Knows what hes talking about , no xx More

The process is not complete.. I have just started with your team and I'll reserve my thoughts for a later date.. However since I have leased 2 other "Highlander" in the past think I have just started with your team and I'll reserve my thoughts for a later date.. However since I have leased 2 other "Highlander" in the past think you all do a good job More

Very fair Toyota world has been very fair in solving the few issues we have had on our 2014 Avalon. We had to have both windshields replaced for a clear view. Toyota world has been very fair in solving the few issues we have had on our 2014 Avalon. We had to have both windshields replaced for a clear view. More

Great all around service Great service for both car and customer. Quick check in. Service on car was exactly what I came in for. Waiting area is comfortable with TV's Drinks Great service for both car and customer. Quick check in. Service on car was exactly what I came in for. Waiting area is comfortable with TV's Drinks and Snacks all free and available. More

Great service Fast, efficient and excellent service! thank you! My service rep Jake was professional and everything was done in a prompt and timely manner. Much ap Fast, efficient and excellent service! thank you! My service rep Jake was professional and everything was done in a prompt and timely manner. Much appreciated More