Newark Toyota World

Customer service rep confused Customer service rep called my home phone numerous times, not my mobile. Fortunately I had access to my phone at home, albeit many minutes after she Customer service rep called my home phone numerous times, not my mobile. Fortunately I had access to my phone at home, albeit many minutes after she called. When I returned her numerous calls she was not available. I left my mobile number, she called my home number. I will request a different rep in the future. The masseuse in the waiting area is a nice amenity. More

Toyota service I always receive great service at this location. This last time though waiting 2 hours for an oil change and wash was a bit much. And I had an appoin I always receive great service at this location. This last time though waiting 2 hours for an oil change and wash was a bit much. And I had an appointment. More

New Car Bruce Low provided exemplary service and patience in selling my 82 year old mom a new Toyota Corolla. My mom had not bought a new car since 1998! He Bruce Low provided exemplary service and patience in selling my 82 year old mom a new Toyota Corolla. My mom had not bought a new car since 1998! He spent a lot of time with us in picking out the new car. This is the second car Bruce has sold my family in the past year. More

Regular Maintenence I brought my vehicle in for regular maintenance and regularly scheduled updates to brake fluid and air filters. Everything went fine, they gave me a I brought my vehicle in for regular maintenance and regularly scheduled updates to brake fluid and air filters. Everything went fine, they gave me a complimentary rental vehicle, and everything was complete the nest day More

Certified used Toyota I was very satisfied with the service I received, being a first time car buyer, as my husband always did this. I felt comfortable with the help and I was very satisfied with the service I received, being a first time car buyer, as my husband always did this. I felt comfortable with the help and deal I received and am very pleased with the car. Would definitely recommend this Dealership, and the salesman Ajay Bahn who was very reassuring to me. More

Car Wash Issue After Service Brought my car in for tire rotation (5000 mile service) at 8:45 a.m. on Saturday, 7/16/16. Had no problem with the actual service completed. My issu Brought my car in for tire rotation (5000 mile service) at 8:45 a.m. on Saturday, 7/16/16. Had no problem with the actual service completed. My issue is with the employee who was to vacuum the interior and take the car through the car wash following service. As I stood by the car, G. Drennan told me the car would be washed as part of service, then asked the employee to wash it. He said he couldn't so Geoffrey told him to wash it after service was completed. My car was ready within an hour and when I came out to the car, it had not been washed. Geoffrey again asked the employee to wash the car and again he said he couldn't. Geoffrey turned to me and asked if I could take it through the car wash. I looked at the employee and said,"You don't have time?" They looked at each other and the Geoffrey took my car through the car wash. I don't know what the problem was, nor do I know the job responsibilities of this employee. All I know is when I brought in my other Toyota during the past two years, the car was returned vacuumed and washed. During this visit, it never was vacuumed. Don't offer "complimentary car wash with service" if customers have to jump through hoops to get it done, Next time I return for service I will refuse the "complimentary car wash" because I still need to take the car to a regular car wash and pay to have it cleaned properly. More

Very professional service advisor and customer service I have being coming to Newark Toyota for 8+ years and each time I had more or less positive experience with the services I got. And this time the serv I have being coming to Newark Toyota for 8+ years and each time I had more or less positive experience with the services I got. And this time the service advisor that I encountered (Coleen) went extra and beyond in showing friendliness and professionalism in customer service -- she answered my questions on my prior maintenance history with great deal of patience. My car was already washed when I picked up my car which is a big plus. More

Good service.. Colleen was very nice,service hours are great. They started my oil change at my appointment time and didn't hold me up all morning. Colleen was very nice,service hours are great. They started my oil change at my appointment time and didn't hold me up all morning. More

Great experience! Mark was incredibly helpful with locating and facilitating the purchase of my daughter's first vehicle. He made this experience much easier than I exp Mark was incredibly helpful with locating and facilitating the purchase of my daughter's first vehicle. He made this experience much easier than I expected. More

Toyota World Always a pleasure to take my Highlander in for service at Toyota World. Fast, courteous, and knowledgable people. I always come away with a freshly Always a pleasure to take my Highlander in for service at Toyota World. Fast, courteous, and knowledgable people. I always come away with a freshly washed vehicle too. More