Newark Toyota World

Everything was fine until the drive home My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light came on! I had discussed earlier the tires with Bill because he informed me they weren't "Toyota" tires. I informed him they were purchased and installed by a certified Toyota dealer in Maryland. After checking his computer he apologized and said he would talk to his mechanic. My daughter called Newark Toyota to inform them of the light and they told her to return with the car Saturday after work. When she arrived she spoke with Jeff as did I via the phone. He was rude and unwilling to hear me out. He explained he wasn't fixing anything unless it was on the paperwork prior. He said we needed to pay around $180 for a tire sensor but it could be more than one sensor? I told him to forget it! I'm so disappointed in how this was handled. I was told my daughters car was fixed and road worthy and it didn't get 20 miles! That is very poor service! Catherine Caplan More

Great all around service Great service for both car and customer. Quick check in. Service on car was exactly what I came in for. Waiting area is comfortable with TV's Drinks Great service for both car and customer. Quick check in. Service on car was exactly what I came in for. Waiting area is comfortable with TV's Drinks and Snacks all free and available. More

Very fair Toyota world has been very fair in solving the few issues we have had on our 2014 Avalon. We had to have both windshields replaced for a clear view. Toyota world has been very fair in solving the few issues we have had on our 2014 Avalon. We had to have both windshields replaced for a clear view. More

Great service Fast, efficient and excellent service! thank you! My service rep Jake was professional and everything was done in a prompt and timely manner. Much ap Fast, efficient and excellent service! thank you! My service rep Jake was professional and everything was done in a prompt and timely manner. Much appreciated More

slowwwwwww schedulled appt. arrived 5 mins early. oil change & tire rotation. 1:45. you read correctly.... nearly 2 hours. an untrained mechanic could have a schedulled appt. arrived 5 mins early. oil change & tire rotation. 1:45. you read correctly.... nearly 2 hours. an untrained mechanic could have accomplished the task quicker More

Just plain happy I was treated with kindness and respect. My questions were addressed immediately and the experience and professionalism of Dacia was supreme. My car w I was treated with kindness and respect. My questions were addressed immediately and the experience and professionalism of Dacia was supreme. My car was squared away in a timely fashion and the waiting area is phenomenal. More

How did my glove box get broken? I gave that rating because I always bring my car in for service however 2 days later after this service I go in my glove box an its broken an papers a I gave that rating because I always bring my car in for service however 2 days later after this service I go in my glove box an its broken an papers are moved all around and I no I didn't do it an no 1 else has access to my vehicle. Lately Toyota service centers are getting very messy. More

Good and efficient. Friendly service crew. Work was done in short order. I was in and out in 45 minutes with full service. No cost for 10,000 mile service was real nice. Friendly service crew. Work was done in short order. I was in and out in 45 minutes with full service. No cost for 10,000 mile service was real nice. I like Toyota Care. More

Fast, friendly, and accommodating. Employees were friendly and started taking care of me upon arrival. Was in and out in a matter of minutes. I sensed sincere honesty in the reports gen Employees were friendly and started taking care of me upon arrival. Was in and out in a matter of minutes. I sensed sincere honesty in the reports generated from the service visit regarding my vehicle. More

Issue with side mirrow detection system. Bill, Customer Service Representative, took immediate steps to have my issue resolved in less than 10 minutes. Bill knew the issue and had it correct Bill, Customer Service Representative, took immediate steps to have my issue resolved in less than 10 minutes. Bill knew the issue and had it corrected immediately. All the representatives were very welcoming, it was my first time there, and I was impressed with how well and how fast I was back on the road. Ken Steen my salesperson, was a total pleasure to work with. He was knowledgeable of the car, most accommodating in addressing my needs. I could tell from his past sales awards on his desk that he was customer satisfaction oriented and he surely met all of my expectations. I will definitely work with Ken again when I purchase my next Toyota. Thank you both Ken and Bill, Matt More