Newark Toyota World

Change of terms on the contract I am very disappointed at my most recent service at Newark Toyota World and feel that I was misled. As you will see from my account I have pre-pai I am very disappointed at my most recent service at Newark Toyota World and feel that I was misled. As you will see from my account I have pre-paid for your extended service coverage. Here's the background of my concern.... During the multiple number of 5,000 service schedule that I have had since purchasing the 2014 Toyota Tacoma, the service group has always changed the oil at each visit. I distinctly remember this being done, because at the first couple of visits for 5,00 mile service there was a big discussion among your team over whether my 4 cylinder Toyota Tacoma's synthetic oil was to be replaced every 5,000 miles or 10,000 miles. After much discussion and looking up the factory specifications, YOUR people determined that the synthetic oil was to be replace every 5,000 miles. I vividly remember this discussion, because I was ALSO surprised that synthetic oil was to be replaced every 5,000 miles (I always thought synthetic oil was good for many more miles than 5,000). However during my most recent scheduled service appointment on July 8, the oil was NOT changed and I was told that it is only supposed to be changed ever 10,000 miles. I didn't contest that decision at the time, because I was running late for a previously scheduled appointment. Had I know in advance that the synthetic oil was NOT going to be replaced every 5,000 miles, I would have NEVER paid in advance for the extended service. From a very disappointed customer, More

Excellent! Bill Chaffee has been our service rep almost from the beginning when we bought our Corolla. It has always been a pleasure doing business with Bill. Bill Chaffee has been our service rep almost from the beginning when we bought our Corolla. It has always been a pleasure doing business with Bill. Throughout, he has been thorough, honest, reliable and always ready to listen and then proceed to do his best to identify and solve our problem. C. James More

Car buying for teenage driver Great customer service and no high pressure sales at Newark Toyota. Relaxed atmosphere where we could test drive several cars at our own pace. Jim w Great customer service and no high pressure sales at Newark Toyota. Relaxed atmosphere where we could test drive several cars at our own pace. Jim was a great help with providing car fax and reviewed any areas of concern with us. Bought a reliable car at a fair price for our daughters first car. Thank you Newark Toyota for a great car buying exoerience. More

Dacia Letts Dacia fitted me into the schedule when I had a nail in a tire, and I was out in about an hour. I appreciated her compassion and efficiency. Dacia fitted me into the schedule when I had a nail in a tire, and I was out in about an hour. I appreciated her compassion and efficiency. More

Great 1st Impression Saturday July 9th was my 1st visit to Newark Toyota I recently purchased a 2011 Avalon and needed to have a few things looked at. My service advisor w Saturday July 9th was my 1st visit to Newark Toyota I recently purchased a 2011 Avalon and needed to have a few things looked at. My service advisor was Colleen she walked me thru the entire process and I even got to go out into the shop to see the issues that were discovered. More

Excellent service. Friendly staff I recently bought a 2002 Toyota Tundra from Alex at Newark Toyota world and he did a great job. Inspection was included and we found out that the wind I recently bought a 2002 Toyota Tundra from Alex at Newark Toyota world and he did a great job. Inspection was included and we found out that the window regulator was broken on the driver side window. Alex took care of it and the mechanics at the dealership fixed it for free. Great business More

Service Excellent service and staff. Appreciate all they did.. Also with the time needed to service a loaner car was offered and much appreciated The billing Excellent service and staff. Appreciate all they did.. Also with the time needed to service a loaner car was offered and much appreciated The billing was very reasonable for the major service (over 100k) needed. Let's not forget the complementary car wash! Thanks to all More

Viola McDonough I specially need to say thank you for Colleen Consalo and Michael O'Donnel. They performed a nice, details servie for us. I want to see them for ne I specially need to say thank you for Colleen Consalo and Michael O'Donnel. They performed a nice, details servie for us. I want to see them for next visist servie. More

Highlander purchase Had a great experience. Worked with Eric Mosley, he was patient, thorough & extremely helpful. I originally looked for a CPO but really liked the 2016 Had a great experience. Worked with Eric Mosley, he was patient, thorough & extremely helpful. I originally looked for a CPO but really liked the 2016 Highlander once I got to the dealership More

Prompt resolution My AC died on one of the hottest days of the summer. I was given an appointment for service in a very timely manner, and the service was completed in My AC died on one of the hottest days of the summer. I was given an appointment for service in a very timely manner, and the service was completed in good time. I am a very satisfied customer, and will return for scheduled services, as always. The service representatives are always very helpful and follow through on the work as it is progressing, keeping me informed about the problem and options for repair. More