Newark Toyota World

Pleasant experience Dacia Letts is a fantastic service manager, she went above and beyond to represent Toyota and take care of my Rav 4 thanks. The appointment and the ti Dacia Letts is a fantastic service manager, she went above and beyond to represent Toyota and take care of my Rav 4 thanks. The appointment and the time it took to service my vehicle was great. More

Great! in and out. Was great. Service was on time. He addressed all my concerns and questions. Washed my car for me! Coffee and doughnuts were good. Love my Prius! Was great. Service was on time. He addressed all my concerns and questions. Washed my car for me! Coffee and doughnuts were good. Love my Prius! More

Good Experience I like the recent changes which allowed me to deal with one person the entire visit, from check in to payment. Chris Drayton was very quick, professi I like the recent changes which allowed me to deal with one person the entire visit, from check in to payment. Chris Drayton was very quick, professional, proficient, experienced and courteous. The estimated wait time for the work turned out to be accurate. More

Very good service Excellent staff of professionals but pricing is a very big negative. Customer service lady was very helpful and professional. Service professional ex Excellent staff of professionals but pricing is a very big negative. Customer service lady was very helpful and professional. Service professional explained all details of work performed. More

Great service Great customer service, service manager, Henry was very pleasant, explained service report. The waiting area was comfortable, appreciated having the c Great customer service, service manager, Henry was very pleasant, explained service report. The waiting area was comfortable, appreciated having the complimentary cold and hot drinks. Awesome job! More

Fast and outstanding service They went over the things they were going to do and made me feel secure of the job that was going to be done they do a excellent job and service They went over the things they were going to do and made me feel secure of the job that was going to be done they do a excellent job and service More

Excellence Bill Chafee was my service rep. Excellent customer service and a pleasure to work with. Very knowledgeable about my truck and offered service package Bill Chafee was my service rep. Excellent customer service and a pleasure to work with. Very knowledgeable about my truck and offered service package info and signed me up for points. I look forward to my next service. More

Change of terms on the contract I am very disappointed at my most recent service at Newark Toyota World and feel that I was misled. As you will see from my account I have pre-pai I am very disappointed at my most recent service at Newark Toyota World and feel that I was misled. As you will see from my account I have pre-paid for your extended service coverage. Here's the background of my concern.... During the multiple number of 5,000 service schedule that I have had since purchasing the 2014 Toyota Tacoma, the service group has always changed the oil at each visit. I distinctly remember this being done, because at the first couple of visits for 5,00 mile service there was a big discussion among your team over whether my 4 cylinder Toyota Tacoma's synthetic oil was to be replaced every 5,000 miles or 10,000 miles. After much discussion and looking up the factory specifications, YOUR people determined that the synthetic oil was to be replace every 5,000 miles. I vividly remember this discussion, because I was ALSO surprised that synthetic oil was to be replaced every 5,000 miles (I always thought synthetic oil was good for many more miles than 5,000). However during my most recent scheduled service appointment on July 8, the oil was NOT changed and I was told that it is only supposed to be changed ever 10,000 miles. I didn't contest that decision at the time, because I was running late for a previously scheduled appointment. Had I know in advance that the synthetic oil was NOT going to be replaced every 5,000 miles, I would have NEVER paid in advance for the extended service. From a very disappointed customer, More

Excellent! Bill Chaffee has been our service rep almost from the beginning when we bought our Corolla. It has always been a pleasure doing business with Bill. Bill Chaffee has been our service rep almost from the beginning when we bought our Corolla. It has always been a pleasure doing business with Bill. Throughout, he has been thorough, honest, reliable and always ready to listen and then proceed to do his best to identify and solve our problem. C. James More

Car buying for teenage driver Great customer service and no high pressure sales at Newark Toyota. Relaxed atmosphere where we could test drive several cars at our own pace. Jim w Great customer service and no high pressure sales at Newark Toyota. Relaxed atmosphere where we could test drive several cars at our own pace. Jim was a great help with providing car fax and reviewed any areas of concern with us. Bought a reliable car at a fair price for our daughters first car. Thank you Newark Toyota for a great car buying exoerience. More