Newark Toyota World

Professional as always This time I was created and worked with Jason Curly. He was very professional and made sure that I was informed about everything along the way. This This time I was created and worked with Jason Curly. He was very professional and made sure that I was informed about everything along the way. This is the type of service I have always had using this service center. More

Professional, polite, efficient, clean. Excellent Toyota has the very best customer service in the Newark, DE area. I have dealt with Honda and Subaru over the past 15 years but Toyota is well above Toyota has the very best customer service in the Newark, DE area. I have dealt with Honda and Subaru over the past 15 years but Toyota is well above in customer service and quality. More

good service When I made the appointment on line, I asked what the service required for my car with 55k miles was going to cost me and it said $35. What a surpris When I made the appointment on line, I asked what the service required for my car with 55k miles was going to cost me and it said $35. What a surprise to find it was much, much more when I got to the dealer. Please list all the costs when asked online for the required service so people like me on a fixed income can decide what to maintain and when. Thank you. More

They get the job done, but only the bare necessities Newark ToyotaWorld usually does what they need to for my vehicle. My family has had numerous problems with them in the past, but none have been with m Newark ToyotaWorld usually does what they need to for my vehicle. My family has had numerous problems with them in the past, but none have been with my vehicle so I will not let those reflect in my personal review. the employees are always very friendly and accommodating, and their waiting room is very nice (although their WiFi frustratingly won’t allow me to watch Netflix there). Frequently, however, they never do the little nice things with my car that they say they well. “We’ll run this through the car wash after the inspection” I’ve never gotten a car wash from them. “Oh that’s not actual paint damage just a little mark, I’ll have a technician buff it out for no charge” they never buff it out. The frustrating thing is that I don’t notice these little things until after I’m back home after the service, so I miss my chance to ask them to do what they say they would, but never did. It just seems like they get the bare necessities done for my car and forget all the little things that they entice you with (free washes, fixes of minor marks, refilling the wiper fluid, etc.) I wish I remembered every time to check if they washed the car and completed all the other little tasks. More

AWESOME experience From the time Ken Purdue greeted me at the door to the time he said goodbye, I was expertly taken care of. My Rav 4 lease was up and I wanted to upgra From the time Ken Purdue greeted me at the door to the time he said goodbye, I was expertly taken care of. My Rav 4 lease was up and I wanted to upgrade to the 2018 . Ken explained all of the new features and then we sat at his desk to figure out which one it would be. After checking the cars out in the yard,I decided on Black Currant. Off we went for a test drive. I love this car! Ken was extremely courteous, not pushy, and knowledgeable about all aspects of purchasing this car. My new registration was provided, my updated insurance card was given to me and then off to finance. DeLonn Ellison was great to work with too. He explained everything so I understood and my new car was ready to drive home. I am from New York and this was so exciting to me that I could walk in to Newark Toyota and drive away in my new vehicle. I highly recommend you to go and give it a try! More

well run service location I worked with Brian Mcdaid (as usual, I seem to get him most times), and it was a very straightforward professional experience. My visit was a simple I worked with Brian Mcdaid (as usual, I seem to get him most times), and it was a very straightforward professional experience. My visit was a simple PM but it was smooth. I dropped the car off in the morning, the shuttle took me to work (UD), they called when they got everything done, discussed a few things that needed care, and got it all done. The shuttle called me at my requested pickup time and the car checkout was also very organized. More

Good service Pretty good service and great help as well as an awesome staff and customer support. I am very please with Newark Toyota world service and support. Pretty good service and great help as well as an awesome staff and customer support. I am very please with Newark Toyota world service and support. More

oil change when you ask customers to take appointment for oil change you should respect the time of your customers, I don't have 2 hours to waist waiting for onl when you ask customers to take appointment for oil change you should respect the time of your customers, I don't have 2 hours to waist waiting for only oil change, last time you guys took a customer who don't have appointment at the same time like me who have an appointment and at the end the other customer left before me for oil change I took me almost 2 hours also. More

Sweet deal! They really take care of you if you’re a recent college graduate! Chris makes the transition of buying a vehicle fun, stress-free, and affordable! Go They really take care of you if you’re a recent college graduate! Chris makes the transition of buying a vehicle fun, stress-free, and affordable! Go see him today! More

Superior Customer Service!!! I recently brought my 2017 Rav 4 to the service department for my 20k service. Chuck Albright (CQA) greeted me with a smile and handshake upon my ar I recently brought my 2017 Rav 4 to the service department for my 20k service. Chuck Albright (CQA) greeted me with a smile and handshake upon my arrival to the service bay. I had two concerns about my vehicle. The first dealt with the trim which was loose at the bottom of the windsheild. Chuck let know that I was covered under warranty, and he had ordered the part, and would call for follow-up visit for repair. In addition, the car wash at the service area consistently attacks my front Md. tag and bends it all to xxxx! Chuck suggested I purchase a better front tag holder for my vehicle from his store. I was suprised that the new tag was put on my vehicle free of charge, and when the vehicle ran through the car wash, the tag was not damaged! Chuck Albright provided Superior Customer Service and I hope he earns a management position in the future!!! More