Newark Toyota World

Excellent customer service experience My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive v My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive via email and over the phone, she went above and beyond to make sure we were satisfied in a loaner while the parts were on order. We were kept up to speed the entire time and left their facility completely satisfied. This is the only Toyota service center that we will ever visit....period! Mike Simon More

The best new truck experience I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but hel I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but helpful. I walked out with the best deal on a new truck. Thanks Jeff More

No customer service We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to Newark Toyota World did we receive a check for the proceeds of the vehicle. 3 weeks after we sold the car, we received a call from the new owners asking us why we sold the car. I promptly called the dealership to find out why they have not distributed the funds, only get get voicemail after voicemail. When I finally did speak with someone we were told to call the bank who held our loan to find out if they sent the title to the dealership. The lien holder had of course sent the title as soon as it received notice the car was sold. We were told we had to speak with the title department which of course was closed at the time. After many more phone calls and a few visits to the showroom did we finally get an answer that we would have a check the next business day. After the person we were speaking with says "well we are a multi-million dollar company." Right, so after we sign the title over, you cannot afford to write us a check. Not even after you have sold our car?! Very disappointing. We are not in the market for a Toyota, and should that day come, we will never be purchasing from this dealership. Bottom line is if you are looking for service, look elsewhere. More

Great experience buying a new car Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely refer him to our friends and family. More

Top rating I give Toyotaworld six stars on a 1 to 5 scale! The personnel in the showroom, from the receptionist to the sales managers were excellent. Very cus I give Toyotaworld six stars on a 1 to 5 scale! The personnel in the showroom, from the receptionist to the sales managers were excellent. Very customer-friendly and direct. I especially was impressed with the salesman who helped me as I considered the RAV 4, JJ. He listened to me and was very open and thorough about both new and used vehicles as I took several days to make up my mind about my purchase. JJ's knowledge of the vehicles that I test drove was impressive and he made the experience a very positive one. More

Excellent experience So great! I bought my car with a pleased price. And really have a good experience at Newark Toyota world. I would recommend this dealer to my friends. So great! I bought my car with a pleased price. And really have a good experience at Newark Toyota world. I would recommend this dealer to my friends. More

Great! Chris was amazing at helping me find the perfect RAV4 to purchase as my very first brand new car! He made the process so easy and enjoyable! So much s Chris was amazing at helping me find the perfect RAV4 to purchase as my very first brand new car! He made the process so easy and enjoyable! So much so that my parents came back the next day and bought a new car from him! Will definitely recommend Chris and Newark Toyota world More

Professional, Intelligent and accommodating!! Larry was pleasant, knowledgeable and his presentation in explaining services &Toyota perks was clear and excellent! He is a good fit for his position Larry was pleasant, knowledgeable and his presentation in explaining services &Toyota perks was clear and excellent! He is a good fit for his position and he seems to be a people person. I have already made a future appointment with him for my service. More

Great Service! I love my new Toyota and I love coming to get service because the employees are very kind and considerate. They always put a smile on my face! I love my new Toyota and I love coming to get service because the employees are very kind and considerate. They always put a smile on my face! More