Newark Toyota World

Service experience Chris is professional, courteous and very pleasant to deal with. He always takes time to answer my questions in terms that I would understand no matt Chris is professional, courteous and very pleasant to deal with. He always takes time to answer my questions in terms that I would understand no matter how confusing my questions may be. He is a true asset to your business. Thank you for having him at your dealership. More

Very Professional I've been taking my Rav4 to Newark Toyota for years. Everyone treats you like you're their only customer. Service is great and they always complete th I've been taking my Rav4 to Newark Toyota for years. Everyone treats you like you're their only customer. Service is great and they always complete the work in a timely manner. More

Collen Assistant Service Manager did a great job Service was great.....previously was not very good however, Colleen assured me things have changed...going back today for work that was supposed to be Service was great.....previously was not very good however, Colleen assured me things have changed...going back today for work that was supposed to be done 6 mos ago. More

Great service 20,000 mile check-up, easily made appointment online, everyone was courteous, informative, prompt and professional with every aspect of the appointmen 20,000 mile check-up, easily made appointment online, everyone was courteous, informative, prompt and professional with every aspect of the appointment. I'd recommend Newark Toyota to everyone! More

Sunroof Problem My sunroof would not open and the Service Lane Manager, Jamar Campbell, wrote up the repair order. The car was in the shop for about 6 hours and th My sunroof would not open and the Service Lane Manager, Jamar Campbell, wrote up the repair order. The car was in the shop for about 6 hours and the problem was found. Water had rusted out the window frame and a new one was needed . At a cost of $3,000, I decided not to have the repair done. Jamar had the sunroof reinstalled at no charge to me. The next day, my wife and I could not carry on a conversation because of the wind noise coming from the sunroof. I inspected it when we got home and saw that the window was not fitting in properly and had about a 3/4" gap on one side. We were expecting a rainy weekend and I was very concerned about water coming in through the sunroof. I called Jamar, explained the situation and he had me come to the service department immediately. When I got there he was ready for me and took the car to a technician. The sunroof was realigned and now has a good seal to the frame. I could not have asked for more prompt attention to my problem and it was corrected immediately. I would give Jamar and the service department a 10 based on a 1 - 10 scale. I have had my car serviced there for years and I will continue to have my current car and any future car serviced there. Thank you, Jamar and Toyota. More

Fabulous experience. Absolutely flawless sales and finance experience with NTW. My new vehicle was exactly as marketed and the cleanest on the market. I would highly recom Absolutely flawless sales and finance experience with NTW. My new vehicle was exactly as marketed and the cleanest on the market. I would highly recommend Newark Toyota World! More

Great Service Advisors! If you want top notch service at Newark Toyota, go see Chris or Bill. They bend over backwards helping you will your service needs. They explain in de If you want top notch service at Newark Toyota, go see Chris or Bill. They bend over backwards helping you will your service needs. They explain in detail your needs and are not pushy. More

Quick, friendly, accommodating. Quick: Service was no-nonsense, in and out with expedience. Friendly: Staff greeted me as usual and were just nice. Something you'd think wouldn't Quick: Service was no-nonsense, in and out with expedience. Friendly: Staff greeted me as usual and were just nice. Something you'd think wouldn't have to be an explicit positive, but it is. Accommodating: The service center is equipped with comfortable chairs and a cool atmosphere. Snacks, televisions and other amenities are available for those who desire them. More

Always an excellent experience Although I did not purchase my Toyota Highlander from Newark Toyota, I have always brought the vehicle into this dealership. First due to the close pr Although I did not purchase my Toyota Highlander from Newark Toyota, I have always brought the vehicle into this dealership. First due to the close proximity to where I live, and later, due to the excellent service they provide. Friendly and knowledgeable during the check in process and pick up. Never had an issue with the service they provided. The warranty will eventually run out and I will have to make the decision to either go with my mechanic that I use for my other older cars, or stay with Newark. Have not made that decision yet. More

Worst service experience I ever had. I put my 2003 Tundra pick-up in for a pulsating when braking at speeds above about 40 MPH on 5/24/16. It needed front brakes and rotors also the rear I put my 2003 Tundra pick-up in for a pulsating when braking at speeds above about 40 MPH on 5/24/16. It needed front brakes and rotors also the rear drums had to be resurfaced. That service cost $637.00 but I had a coupon which bought it down to $510.00 I took the truck home on 5/25/16, only a short drive. The next couple times I drove it it was doing the same thing but not quite as bad. I returned to dealer on 6/6/14 at 07:14, They called me about 10:30 saying it now needs front brake calipers and that will be $800.00, I was shocked at first and said no, then called back in 5 minutes to tell them to do it. They called me at 5:51 to say it's ready so I was there to get it at 6:15 and it was up on the lift without wheels on. I didn't get it until 8:15. NTW used to be Great but I was told by associates the manager now way over books them and it's impossible to get all work done ! One bad manager can really wreck a business. I also had my car serviced there before and it's not a Toyota but I liked there service. More