Newark Toyota World

Oil change Fantastic! Everyone he is so friendly and helpful . Everything was done in a timely manner and the facility was very clean! We had a great experience! Fantastic! Everyone he is so friendly and helpful . Everything was done in a timely manner and the facility was very clean! We had a great experience! More

Patiently Helped with Hard Decision The service team (Mr. Bill Chaffee in particular) provided me with all the information I requested of him when my vehicle was in for major service and The service team (Mr. Bill Chaffee in particular) provided me with all the information I requested of him when my vehicle was in for major service and maintenance recently. Due to the cost of the repairs and the age of my vehicle, I was considering purchasing a new car. The service center cooperated with me without pressuring me while I explored my options. I am very grateful for their customer-centered approach. It helped me arrive at the correct decision for me, which was to have my vehicle repaired and serviced. After I made my decision, Mr. Chaffee worked with me to help keep the cost down as much as possible while maximizing the life that I can get out of my vehicle. He also found and applied an almost $500 discount that I was unaware of. Great service!! I highly recommend using this service center to maintain your Toyota! More

Regular Service I love that I can come in without an appointment and have my car taken care of quickly and effectively. It's always easy and I can get on with the res I love that I can come in without an appointment and have my car taken care of quickly and effectively. It's always easy and I can get on with the rest of my day. Kudos! More

Outstanding service The service rep offered to let me see the leaking axle seal before the job was approved. I do not remember any other auto service allowing me to actua The service rep offered to let me see the leaking axle seal before the job was approved. I do not remember any other auto service allowing me to actually see a problem that was found by the service technician More

Service Review My wife and I have had a Toyota Camry for many years and recently purchased a new Camry from the Delaware dealership. We are very pleased with the se My wife and I have had a Toyota Camry for many years and recently purchased a new Camry from the Delaware dealership. We are very pleased with the servicing of the old car and with the support the Sales team and with the performance and appearance of the new Camry. We have also appreciated the excellent work and help of the servicing staff. More

Job done right Friendly service, no push , for things that can wait. Great communication, factory recalls handled while in for regular service. Customer care, clean Friendly service, no push , for things that can wait. Great communication, factory recalls handled while in for regular service. Customer care, clean comfortable lobby for those wish to wait, refreshments and wifi. They get in and out in timely manner. Over all happy..... More

Poor communication I was not pleased with the communication this time. We brought our car in before 9 a.m. by appointment, but they did not call to let us know till abou I was not pleased with the communication this time. We brought our car in before 9 a.m. by appointment, but they did not call to let us know till about 2:30 p.m. what the car needed. They said it would be ready that evening, but called again at about 5:30 to say they did not have one of the parts needed. Why didn't you check that you had the part before telling me it would be ready that evening?. Then they said they would call the next day, but by about 3:00 p.m. I had not heard so I called and left a message. I did not get a call back until 7:30 that evening. I realize that you are busy but for the amount of money you charge, I expect better communication. After we go the car home we realized that it was still leaking oil and had to bring it back again. They did fix the problem as best they could and apologized but this shows that they did not check it properly before releasing the car the first time. I had been very happy with the service on previous visits, but not this time. P.S. you should have a Not Sure button. More

Fantastic Experience at Newark Toyota World! Our vehicle buying experience at Newark Toyota World was the best we ever experienced. It was haggle free, stress free, pressure free. Bruce Low was Our vehicle buying experience at Newark Toyota World was the best we ever experienced. It was haggle free, stress free, pressure free. Bruce Low was a pleasure to deal with and worked with us on the price! We would recommend him to anyone looking to purchase their next vehicle. . , More

Positive visit for checkup of PriusV Instant attention with escort to reception which was comfortable with TV and areas for reading, writing or internet access. There were refreshments a Instant attention with escort to reception which was comfortable with TV and areas for reading, writing or internet access. There were refreshments available and lavatories were easily accessible and clean. More

Newark Toyota World = Excellence I've been taking my Prius c to Newark Toyota World for as long as I've owned it. NTW Service Dept is awesome. The Service Advisors are nice, friendly, I've been taking my Prius c to Newark Toyota World for as long as I've owned it. NTW Service Dept is awesome. The Service Advisors are nice, friendly, professional, helpful, and most importantly NOT PUSHY. I never feel like they are trying to talk me into parts/service that I don't need. I also like that they do their job with a sense of humor and do not take themselves too seriously. The facility is clean and set up in a manner that creates good flow for the customer whether you are dropping off or waiting with your vehicle. More