Newark Toyota World

A very enjoyable experience I had been watching a particular vehicle on the lot of Newark Toyota as I passed it every morning and evening during my commute to and from my office. I had been watching a particular vehicle on the lot of Newark Toyota as I passed it every morning and evening during my commute to and from my office. I finally decided to check on that vehicle. I pulled into the lot and checked it out, without interference. when I entered the showroom I was immediately greeted and connected with a sales person who was friendly and real. He walked out with me to open it and have me take a test drive. I loved the vehicle. When we returned to his desk, just for fun, I low-balled him on the price. He showed me the Bluebook price and we had a friendly talk. I finally offered him what I thought was a fair price and he accepted it and sent me home with my new vehicle. Our salesman, Mark Barto, was a great guy and we got along very well. He didn't try to weasel me, but always dealt with me with integrity. the same was true when I met with Jim Fultz, the finance manager. When I came back the next morning to finish the paperwork (I went in late the night before) Mark took my keys, had the car washed and the tank filled with gas while we completed the sale. And since I live in Maryland, they gave me a purchase order to have my vehicle inspected at a Maryland shop. The next time I need a vehicle, I will go to Newark Toyota World and deal with Mark and Jim. I have bought many vehicles in my 65 years of living, and I have never been this impressed with a dealership or felt this way about the people I dealt with. More

Great Experience Bruce was not pushy and knew exactly what we were looking to achieve and worked in every way to ensure that our goals were met. Fast, easy and smoo Bruce was not pushy and knew exactly what we were looking to achieve and worked in every way to ensure that our goals were met. Fast, easy and smooth transaction. More

Wait time I was told the wait time would be 1-1.5 hours AFTER I got there. I have never waited that long for an oil change. and I didn't plan on waiting that I was told the wait time would be 1-1.5 hours AFTER I got there. I have never waited that long for an oil change. and I didn't plan on waiting that long. I wish I would have known that ahead of time. I would of brought a computer or arranged someone to pick me up. Other than that it was a good experience. Setting better expectations ahead of time would have been nice. More

Great experience. Great experience service people would recommend love the maintenance friendly atmosphere keep up the fabulous job will probably purchase my next car h Great experience service people would recommend love the maintenance friendly atmosphere keep up the fabulous job will probably purchase my next car here. Newark Toyota rocks!!! More

Above & Beyond Customer Service My wife and I were looking for a new CRV, and are a novice, at best, on cars. They were loving, kind, helpful, patient, and very honest. We did not ex My wife and I were looking for a new CRV, and are a novice, at best, on cars. They were loving, kind, helpful, patient, and very honest. We did not expert to find any of these this at a car dealership. These folks are a true exception, and what a blessing. We now have, as my wife put it, "HER DREAM CAR" , and as Her husband, I could not be more thankful!!!!!!!! Special mention to: Matt Riley Chris Delpeche Brandon Lawson We liked them so very much, they all invited to our house for a cookout!!!!!!! More

Great I was on a trip when we unfortunately ran over a sharp piece of metal resulting in a flat tire. The tire was not repairable and I was worried I would I was on a trip when we unfortunately ran over a sharp piece of metal resulting in a flat tire. The tire was not repairable and I was worried I would have to wait a few days to get a new one because no one else had the tire size in stock. I was so happy when NTW said they had the tire in stock but feathered me in their busy Saturday schedule! They made sure to put everything back(spare tire and tools) and even showed us how to properly put the jack back under the seat. More

Battery replacement Good service. Thoughtful. Shuttle s offered Texted messages consistently asked for an approval prior to work offered rides. Clear communication Good service. Thoughtful. Shuttle s offered Texted messages consistently asked for an approval prior to work offered rides. Clear communication Reasonable prices. Good location. Friendly drivers. I like that manicure is being offered on Sunday's. More

Purchased a new Toyota 4Runner. Tom Rae, the sales rep I dealt with, was great. He was instrumental in my getting the truck I wanted at the price i wanted. I took up a good part of h Tom Rae, the sales rep I dealt with, was great. He was instrumental in my getting the truck I wanted at the price i wanted. I took up a good part of his day and he could not have been more gracious. He went to great lengths to provide me with the information and instruction I would need to operate my new truck. Tom Rae is a winner Toyota, give him a raise. More

Couldn't have easier Mark Barto makes buying a car easy and efficient. Everyone is friendly and eager to make the experience a positive one. They even entertained my son w Mark Barto makes buying a car easy and efficient. Everyone is friendly and eager to make the experience a positive one. They even entertained my son while we were waiting. More

5 star all the way We were greeted right away by Colleen Consalo who was very through in explaining what they could do and said that after the tech had examined everythi We were greeted right away by Colleen Consalo who was very through in explaining what they could do and said that after the tech had examined everything they would make recomendations. She later talked to us and told us which items we should take care of right away and which could be put off to a later date without causing a problem. We were very impressed. More