Newark Toyota World

Brian kept his promise i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1 i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1/2 hrs ~ perfect ! would highly recommend Toyotaworld. More

Very nice and prompt service I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique professionalism, pleasant demeanor and exceptional competence. The shuttle service, as usual, was fairly fast and convenient: the drivers very friendly and cautious in their driving. The only very minor problem I encountered, took place when the shuttle drove me back and my car was not yet parked ready to go: since Bill was assisting another customer, I asked if I could pay my dues to some other employee, but it took some time before someone could assist me. That's why Matt Johnson had to intervene, with remarkable attention and understanding of the situation. More

Thanks Ken, you're the best! Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. More

Awesome place My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy wi My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy with Toyota world. More

Excellent customer service I just bought a 2009 Toyota Corolla from this dealership on Saturday July 28 2018. My salesperson is Chloe Hennig. My coworker also bought a Coroll I just bought a 2009 Toyota Corolla from this dealership on Saturday July 28 2018. My salesperson is Chloe Hennig. My coworker also bought a Corolla from the same dealership in May and he had a great experience with Chloe. I find her very approachable and genuine. She provided great customer service throughout. What impressed me the most was without me asking, she offered to search in the inventory to see if there was any other vehicle that matched my requirements. It suggested to me that she cared about her customers and it's not just about closing the deal. She drove me home that night cuz waiting for a bus at such late hours in a raining late was not a good idea. She again offered to pick me up the next day when my bus didn't show up. She always got back to me with my requests and questions and didn't seem to have a fuss about them. She is also very quick with her responses. If you text her, she always respond immediately. All and all, I am very happy with her services and I am sure all her other customers feel the same. More

Accidental Purchase of a new car We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test dr We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test drove several cars. He asked about interest in a new car and ended up offering a price that we couldn't say "no" to. More

Great experience! We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyon We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyone we worked with was so personable and helpful. It was a great car buying experience! More

New car purchase Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Rich Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Richard Litz is a fine person and very good representative for the dealership. He made my time there productive and enjoyable, especially when I was driving away in my new RAV. Thanks Bewsrk a Toyotaworld!!! More

My experience Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been compl Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been completed the representative showed me what the mechanic had recommended. He said I needed to replace my front brake rotors, my rear brake rotors and flush my brake fluid. I had checked my brake fluid that morning, it was clear, there was no debris and the level was fine. So I knew the brake fluid was ok. When I asked the representative why the mechanic had recommended replacing all of the brake rotors, was it because they were worn, rusted or maybe warped, he tells me it's because they are rusted. He then tells me the brake pads are fine but the brake rotors on a Prius usually rust. When I first bought the Prius I brought it in for service and the told me the rotors needed to be replaced because of rust, But when the service manager looked at them he said the rotors had been manufactured improperly and were defective so they would have to replace them at no charge to me. I mentioned this to the representative and he tried to look this up on the computer. I think he must be new there because he could not navigate the system, so he asked the gentleman in the next slot if he could help him. With the help of this second person they were able to locate the record. But as they were doing this the second person happened to look at my paperwork and and tells me, "The rotors are only marked in yellow. This means they just need to be watched. This is nothing that needs to be done right away. I didn't say anything but I was thinking, "you just tried to get me to pay over $1000 to have work done that isn't needed." Suffice to say my trust in your service department just disappeared. From now on I will take my car to a mechanic I know and can trust. More

A third stellar vehicle purchase This is the third car we purchased from Chloé Hennig and the third stellar transaction. We were thrilled with her and Newark ToyotaWorld at purchase # This is the third car we purchased from Chloé Hennig and the third stellar transaction. We were thrilled with her and Newark ToyotaWorld at purchase #1, went back to her for purchase #2 and just finished purchase #3 with her this week. For this transaction, we worked with Delonn Ellison to finalize everything and he was very professional and knowledgeable. We were and continue to be thrilled with our experience at NTW. More