Newark Toyota World

10+ years with NTW - they are best! Fast, professional and courteous service at a fair price - my appointment was for 1:20PM for oil change and tire rotation etc (10K mi. service) - I w Fast, professional and courteous service at a fair price - my appointment was for 1:20PM for oil change and tire rotation etc (10K mi. service) - I was on my way by about 2:00 PM and that included a car wash! The place was buzzing with customers and technicians but it's run like a well oiled machine! More

Fantastic staff Top notch crew from the time I dropped my truck off, received loaner and picking my truck back up. Been going to NTW for years. Never a bad experience Top notch crew from the time I dropped my truck off, received loaner and picking my truck back up. Been going to NTW for years. Never a bad experience More

Brian kept his promise i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1 i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1/2 hrs ~ perfect ! would highly recommend Toyotaworld. More

Very nice and prompt service I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique professionalism, pleasant demeanor and exceptional competence. The shuttle service, as usual, was fairly fast and convenient: the drivers very friendly and cautious in their driving. The only very minor problem I encountered, took place when the shuttle drove me back and my car was not yet parked ready to go: since Bill was assisting another customer, I asked if I could pay my dues to some other employee, but it took some time before someone could assist me. That's why Matt Johnson had to intervene, with remarkable attention and understanding of the situation. More

Thanks Ken, you're the best! Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. More

Awesome place My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy wi My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy with Toyota world. More

Accidental Purchase of a new car We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test dr We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test drove several cars. He asked about interest in a new car and ended up offering a price that we couldn't say "no" to. More

Great experience! We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyon We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyone we worked with was so personable and helpful. It was a great car buying experience! More

New car purchase Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Rich Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Richard Litz is a fine person and very good representative for the dealership. He made my time there productive and enjoyable, especially when I was driving away in my new RAV. Thanks Bewsrk a Toyotaworld!!! More

My experience Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been compl Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been completed the representative showed me what the mechanic had recommended. He said I needed to replace my front brake rotors, my rear brake rotors and flush my brake fluid. I had checked my brake fluid that morning, it was clear, there was no debris and the level was fine. So I knew the brake fluid was ok. When I asked the representative why the mechanic had recommended replacing all of the brake rotors, was it because they were worn, rusted or maybe warped, he tells me it's because they are rusted. He then tells me the brake pads are fine but the brake rotors on a Prius usually rust. When I first bought the Prius I brought it in for service and the told me the rotors needed to be replaced because of rust, But when the service manager looked at them he said the rotors had been manufactured improperly and were defective so they would have to replace them at no charge to me. I mentioned this to the representative and he tried to look this up on the computer. I think he must be new there because he could not navigate the system, so he asked the gentleman in the next slot if he could help him. With the help of this second person they were able to locate the record. But as they were doing this the second person happened to look at my paperwork and and tells me, "The rotors are only marked in yellow. This means they just need to be watched. This is nothing that needs to be done right away. I didn't say anything but I was thinking, "you just tried to get me to pay over $1000 to have work done that isn't needed." Suffice to say my trust in your service department just disappeared. From now on I will take my car to a mechanic I know and can trust. More