Newark Toyota World

Not happy Polite service but found 2 fresh new scratches on truck door that weren't there prior to.my inspection. Not happy about that. Careless with equipm Polite service but found 2 fresh new scratches on truck door that weren't there prior to.my inspection. Not happy about that. Careless with equipment More

Positive Experience with my Highlander Hybrid Colleen was very professional and was able to get our car in for service quickly, as we had a problem starting the car. She was extremely thorough in Colleen was very professional and was able to get our car in for service quickly, as we had a problem starting the car. She was extremely thorough in reviewing the items that needed to be addressed and the car was finished much earlier than we anticipated. It was a very positive experience, from start to finish! Thank you, Colleen More

Expensive flat repair Flat was fixed but I wasn't happy about two things: 1. The rear tire was replaced with a new tire - a good service tech would have suggested installin Flat was fixed but I wasn't happy about two things: 1. The rear tire was replaced with a new tire - a good service tech would have suggested installing the new tire at the front. 2. My NTW service discount coupon presented at the time of service was not fully honored. More

excellent service From arrival to exit, the experience was excellent. I was approached as soon as I drove into the service area. The attendant was courteous, pleasant From arrival to exit, the experience was excellent. I was approached as soon as I drove into the service area. The attendant was courteous, pleasant; she explained exactly what would be happening and what I needed to do and where to wait, She answered my questions immediately. The service was quite speedy, and the attendant gave me a clear, thorough explanation of the findings. The car had been washed, looked beautiful and ran wonderfully as I drove away! More

Good Work What more can you ask for: - Service done right the first time. - Everything done as asked for. - Jeff, service rep, pleasant, efficient and knowledg What more can you ask for: - Service done right the first time. - Everything done as asked for. - Jeff, service rep, pleasant, efficient and knowledgeable. Will look for Jeff next time I have service done. The only issue was I had a 7:00 appointment and it wasn't ready till after 4:00. More

RAV4 Checkup Michelle Smith was the person who met me in the service. She was pleasant, courteous and very upbeat. She did the initial review of the car in a ver Michelle Smith was the person who met me in the service. She was pleasant, courteous and very upbeat. She did the initial review of the car in a very timely manner. When we got to her desk, she noticed that there was a recall on the driver side window and informed me that it could be done that day, but that it would take an extra hour. Michelle respected my time and offered a courtesy ride home. When she called back when things were completed, she even offered a pick up at my home to go back and take my car home. Very happy with the service. More

Timely High Quality What more can you ask for: - Service done right the first time. - Everything done as asked for. - Jeff, service rep, pleasant, efficient and know What more can you ask for: - Service done right the first time. - Everything done as asked for. - Jeff, service rep, pleasant, efficient and knowledgeable. Will look for Jeff next time I have service done. More

Something's Changed I have been a customer here for the past 2 years when I moved from the West Coast and decided to trust the dealership with the maintenance of my car. I have been a customer here for the past 2 years when I moved from the West Coast and decided to trust the dealership with the maintenance of my car. Up until this visit, I always has the feeling that the service center was looking out for my best interests. They would tell me what maintenance was needed, but they would also tell me what was NOT needed and how long other services could wait. This visit seemed like a total scam job, like everything had high importance and everything should be fixed right now. They even went so far as to try to sell me tires. While this may not seem like a big deal, I have always maintained my tires well. These tires according to their own tests were not even in the "replace" condition. It seemed like a desperate move on their part. It also occurred to me while walking through the service lobby that they are so driven by making money that they sell things that have no connection to the service of my car. For example they sell house decorations that hang on the wall and say things like "Life is what you make it" or some such quote that has no place in a dealership service center. I've decided to take my business elsewhere. I cannot return to anyplace that makes me feel like I am supposed to just open up my wallet when I walk in the door. More

Quick and easy The appointment took less time than expected and costumer service was friendly as always! I appreciated the associates going the extra mile and asking The appointment took less time than expected and costumer service was friendly as always! I appreciated the associates going the extra mile and asking about how I like my car, checking prices on parts for me, and even washing and possibly vacuuming my vehical during my oil change, tire rotation and maintence check. I am very pleased with everything so far and I am happy I choose Toyota. More

$120/hr for labor! I had 5 things to do on my 2006 minivan: fix tire pressure light that is on, fix broken power sliding door (very bad design), pull broken aux cable fr I had 5 things to do on my 2006 minivan: fix tire pressure light that is on, fix broken power sliding door (very bad design), pull broken aux cable from 3.5mm jack (my bad), reinstall broken arm rest (a bad design), fix dime-sized rust spot on lift gate. They offered to re-paint the entire lift gate rather than apply some touch-up paint, so no help there. They reset the tire pressure light, and it came back on a day later, so no help there. They cut the cable to my power sliding door, which has given us tons of trouble in the past. We picked the trim level to get the power sliding door, and we shouldn't have. It is a horrible design that doesn't work, and Toyota has done very little to address it, so no help there. Oh well, now we have a manual door. At least it opens now, and I'm only out $60. They offered to replace the aux jack for a few hundred dollars... no help there either. I definitely won't be going back to the dealership for any work, and my first experience with "Toyota quality" has been just the opposite. I have no desire to buy a Toyota ever again. I'll take it to a local shop until it dies. More