Newark Toyota World

Great Service every time! Advisors are super nice and very informative. They explain everything well and keep you informed on updates/recommendations. I love Newark Toyota Se Advisors are super nice and very informative. They explain everything well and keep you informed on updates/recommendations. I love Newark Toyota Service Center and all of the folks there! More

Loyal Toyota Customer Just purchased our 2014 Toyota Camry after leasing it in 2013. Chris Delpeche is the man to see. Honest & fair, always helpful. Thanks much for mak Just purchased our 2014 Toyota Camry after leasing it in 2013. Chris Delpeche is the man to see. Honest & fair, always helpful. Thanks much for making the transition so easy. You know we will be back. More

Taken Care of I had a great service with Chris. Was there before they were even open but they opened up a few minutes early. Was greated immediately and very friend I had a great service with Chris. Was there before they were even open but they opened up a few minutes early. Was greated immediately and very friendly. Service was less than an hour and had several items to be done. Wouldn't go to any other place to get my car worked on. More

A 20-Year Service Customer I live in PA/work in DE, and and have been servicing my cars here since 199.6. Newark T. has saved me THOUSANDS over the years and kept my cars run I live in PA/work in DE, and and have been servicing my cars here since 199.6. Newark T. has saved me THOUSANDS over the years and kept my cars running >150k miles. I even buy my TIRES from them because, after calling tire shops all over DE, Newark always comes through with the best prices. The people seem to enjoy working there, and the whole shop is orderly and immaculate (good signs of effective management). They also have a shuttle service to/from your work (which I use all the time), and they wash your car when done. Minor Downside: Newark (like all dealerships nowadays) recommends extra service options like "flushes", which I politely decline. They don't push it, though. It is, after all, a business. BOTTOM LINE: It's a crazy world out there, but at least I never have to worry about where to take my car for service. More

Communication is Key! I am a long time customer of Newark Toyota and have seen continued growth. My repair was going to take a few days; a part had to be ordered. This was I am a long time customer of Newark Toyota and have seen continued growth. My repair was going to take a few days; a part had to be ordered. This was communicated to me promptly! Updates our key to good service. Telling a customer if there is going to be a delay or extra cost needs to come upfront. Dacia did a great job! More

True to appointment time and courteous! A special thank you to Jermaine. I always feel comfortable leaving my vehicle in his care. His professionalism and knowledge is much appreciated by m A special thank you to Jermaine. I always feel comfortable leaving my vehicle in his care. His professionalism and knowledge is much appreciated by me. More

Excellent service I received an excellent reception from the time I drove in. He helped me reset my clock. He assured me my service would not take long. He was correct. I received an excellent reception from the time I drove in. He helped me reset my clock. He assured me my service would not take long. He was correct. I received my car back, completed, in no time flat -FAST.. More

Always a good experience Thanks again to Bill Chaffee. Bill is always friendly, professional and willing to go the extra mile. I would not anywhere else to have my car servi Thanks again to Bill Chaffee. Bill is always friendly, professional and willing to go the extra mile. I would not anywhere else to have my car serviced. More

Poor customer service for a previously happy customer Quite unhappy with service for several reasons. I had a minor dent on my driver's side door. It cost me $670 out of pocket because my deductible is $5 Quite unhappy with service for several reasons. I had a minor dent on my driver's side door. It cost me $670 out of pocket because my deductible is $500. No insurance involved. I was also confined to my house for 3 days because I elected not to rent a car because of cost. When I picked up my car, I noticed that the "Limited" sign wasn't replaced (I had to pay extra for this because they said they had to order a new one; couldn't put the old one back on). When I mentioned this (clearly no QC), they put it on in a very rushed manner; I just hope it was done right. No apology was offered. Then, I tried to redeem a coupon from Newark Toyota World that I had received in the mail. They told me I couldn't do this because they would be audited by the insurance co. When I said the insurance co. wasn't involved and I was paying for this out of my own pocket (surely they knew this from our conversations and their invoice), there was no explanation; just an uncomfortable silence. Then I tried to use my Toyota World points. At first, they told me they could do this, but after they entered all my information, they told me I would have to spend $1000 in order to earn any points. I have previously earned points on a $39.99 oil change, and now I had just spent $670! I mentioned this, along with the fact that I been a Toyota World customer since 2011 when I purchased my RAV4. I have had all my service done there as well, and recently purchased 4 new tires. They didn't care at all and made no effort to help me. I am extremely disappointed and will now take my business elsewhere. Until this very disappointing experience, I have been happy with Newark Toyota World, but they changed this. Also, Marlon Hercules said the body shop is not affiliated Wirth Newark Toyota World, so they didn't have to honor any of these offers. You just lost a good customer. More

Good experience He was so friendly he know what me &Amy husband need and always make us happy .we always reel everybody go to Chris only if really need a new car. He was so friendly he know what me &Amy husband need and always make us happy .we always reel everybody go to Chris only if really need a new car. More