Newark Toyota World

Customer Service Scheduling was simple. Convenient hours. Courteous employees. Work was done right. Comfortable waiting area as well as shuttle service when I neede Scheduling was simple. Convenient hours. Courteous employees. Work was done right. Comfortable waiting area as well as shuttle service when I needed it. What more could I want? More

Excellent Service While I would still recommend NTW for service, and the employees helping me were great I do feel that the service center is not as good as it used to While I would still recommend NTW for service, and the employees helping me were great I do feel that the service center is not as good as it used to be. 1. I miss having my car vacuumed!!!! If vacuuming when I first pull in is a safety hazard, then you could have moved that service to another area. 2. The new furniture (high tables and high work area for those with laptops) is AWFUL. Once I climb into the high chair, there is no way to pull myself close to the table to work comfortably. I wish you would bring back the low tables. I am 5' 6" and it is not easy to get in the high chairs. If I was shorter it would be even worse. The low chairs that face the TV are nice, but there is not way to do work at that area. 3. In December, I commented to the service person about the high tables and chairs and he told me that the area to the right of the play room was there for folks to do work but when I arrived this time, there have made it into am employee work area. We own 2 Toyotas, so NTW is the only place we have used for service since 2008. Part of the reason we bought Toyotas was NTW service. I could come in and get work done while my car was serviced. You spent a lot of money and the remodel and you ruined I like it less. More

Staff was awesome My car went in for new tires and a couple of issues. Customer service really took their time listening to me and and writing a thorough report Coll My car went in for new tires and a couple of issues. Customer service really took their time listening to me and and writing a thorough report Colleen called me daily with updates and even gave me a rental car due to the long stay in shop. Over the past 3 weeks it's been in and out so far 3 times and still waiting for a part. I feel confident knowing that customer service will take care of me and my car!!! The entire staff was very friendly, professional, and courteous ?? More

Customer Satisfaction alway Guaranteed Been a satisfied customer for 5 years. Everyone is very knowledgeable and courteous. Would go anywhere else for cars and severe. The woman who checked Been a satisfied customer for 5 years. Everyone is very knowledgeable and courteous. Would go anywhere else for cars and severe. The woman who checked me in was fast and efficient. More

Good Service My service was great and the waiting area was very nice and comfortable. I always have a pleasant visit even when is crowded you make my wait comforta My service was great and the waiting area was very nice and comfortable. I always have a pleasant visit even when is crowded you make my wait comfortable. More

I had my car detailed. Great Job. I had my car detailed at Newark Toyota World. Everyone was so nice. Chris, Matt, and Patty had wonderful customer service. Dino and Coco (Tony) work I had my car detailed at Newark Toyota World. Everyone was so nice. Chris, Matt, and Patty had wonderful customer service. Dino and Coco (Tony) worked really hard and did a great job. More

SOLD A VEHICLE WITHOUT A TITLE...STAY AWAY! POOR SERVICE STAY AWAY FROM THIS DEALERSHIP! HORRIBLE EXPERIENCE from start to finish. Dealership advertised a 2015 Certified Vehicle, made an appointment to tes STAY AWAY FROM THIS DEALERSHIP! HORRIBLE EXPERIENCE from start to finish. Dealership advertised a 2015 Certified Vehicle, made an appointment to test drive, and we were told that the "General Manager doesn't really want to sell this car because he is driving it." Why was that car being advertised for sale if they didn't want to sell it? Then, we were shown the same vehicle in another color (which was not my preference) and mileage was higher by 7,000 miles. We negotiated a price fairly quickly on the 2nd vehicle, We did not need their financing and it took over 6 hours for the dealership to figure out their own paperwork. During that time, our salesman complained that he was not going to make any money on the transaction and, in essence, that our business was not important to him. I politely explained that the sole reason that we had gone to that dealership was that they are USAA Certified and that the customer next to me was a USAA member, too. Obviously, they were making money (on volume alone from USAA). During the paperwork process, we were given incorrect information regarding the pricing of the extended warranty (quoted $3,000 for 12,000 miles). We declined the warranty, at that time, and signed paperwork. The salesman was supposed to go over the vehicle with me (which should have been a detailed process as there are many computerized features to the vehicle) and he spent 5 minutes reviewing the car with me. As we were leaving the dealership, the business manager came out to tell me that he incorrectly quoted the warranty ($1,600 for 100,000 miles). I explained that my husband had already left and he could draw up the revised paperwork and overnight it to us (we live an hour from dealership). It took over 2 weeks to get the corrected paperwork sent to us. I drove the new vehicle home in the dark and rain. The next morning, I noticed a 2 foot crack in the header of the windshield that had been covered up by the "Certified Vehicle" sticker at the dealership. I immediately called and was told that it wasn't a big deal, "it's only $250." I expressed my dissatisfaction and the manager smugly stated that he would gladly take the car back. I inquired about the original car that we went to see (the GM's car) and he told me that it was sold. At that point, we asked that the dealership have someone come out to replace the windshield. They did and it was $1,500 for the windshield (the "manager" obviously didn't even know his own product). Three weeks later, I contacted Penn Dot as we bought the car in DE but are PA residents). They had not received any application for registration from the dealership. After speaking with the "GM" who told me that they had sold "so many cars to PA residents" and they are limited as to how many applications that they can take across the state line (which is absolutely inaccurate), that we were in the cue to send our registration to PA in the next week. I checked back the following week and spoke to the title clerk who informed me that they did not have a title for my vehicle. Long story short, the dealership SOLD ME A VEHICLE WITHOUT HAVING A TITLE, refused to return phone calls, and it has taken calls to Toyota Corporate, Toyota Financial, the State of Delaware's Consumer Affairs Office and over 3 months to FINALLY get a registration (after 2nd set of temp tags). AWFUL CUSTOMER SERVICE! STAY AWAY FROM THIS DEALERSHIP! More

Robin Collado Great friendly service. Very fast and convenient, also very flexible working with your schedule. Best service thus far I ever had. Ken steen did grea Great friendly service. Very fast and convenient, also very flexible working with your schedule. Best service thus far I ever had. Ken steen did great job and took care me like if we knew each other for a long time. Great gentleman. More

Fast and easy Someone destroyed my side mirror on my Avalon. Took it in to Toyota, the part was ordered and came the next day. It was then painted and cured in a c Someone destroyed my side mirror on my Avalon. Took it in to Toyota, the part was ordered and came the next day. It was then painted and cured in a couple of days. They set up an appointment to have it reattached and it was as good as new within a week. Great service! More

Awesome Dacia Letts is absolutely amazing at what she does. Thank you for keeping us updated with our car service. Keep the super great work... Oh and by the Dacia Letts is absolutely amazing at what she does. Thank you for keeping us updated with our car service. Keep the super great work... Oh and by the way Thanks for the purple pen. More