Newark Toyota World

First routine maintenance on 2015 Toyota Avalon Did not have an appointment and on my day off I took a chance and went in. Dacia Letts greeted me and said that this was a good time and service coul Did not have an appointment and on my day off I took a chance and went in. Dacia Letts greeted me and said that this was a good time and service could be done while I waited. Since it was my first scheduled maintenance neither of us were expecting any problems. Dacia asked me how I liked the car and if I had any questions so far. I just had a minor question about the side mirrors on how they fold or if they fold. She showed me after the service was done. She also showed me the printout of my tire tread and alignment reading and explained that this was done when I drove in over that speed bump when entering the work area. I thought that was a great high tech feature to add to your recently completed renovations. I have been coming to Newark Toyota for many years with different cars and have shared with the many changes whether it is employees or renovations and that is what I like about Newark Toyota. You are not satisfied with status quo but you always strive to find ways to improve and keep up with your competitors. I was pleased with Dacia and the service experience. More

Communication My representative, Christopher Drayton, was right on point. He advised me of the process and what I could expect from the drop off to pick up. I app My representative, Christopher Drayton, was right on point. He advised me of the process and what I could expect from the drop off to pick up. I appreciate him. Outstanding!! More

wheel repair to stop air leak past tire bead surface. the dealership was able to take me in and accomplish the repair within 1 hour without an appointment. to stop air leak past tire bead surface. the dealership was able to take me in and accomplish the repair within 1 hour without an appointment. More

Excellent Service I appreciated all the help of the Service Team and Service Manager, Bill Chafee. Bill and another female employee, working next to him, were helpful I appreciated all the help of the Service Team and Service Manager, Bill Chafee. Bill and another female employee, working next to him, were helpful in coordinating service and purchasing and extended service plan. Well done! More

My service experience I owned Toyotas since 1983 ,the service is the best from ATo Z,the service manager,the service advisor ,the mechanic,the rental person ,the cashier th I owned Toyotas since 1983 ,the service is the best from ATo Z,the service manager,the service advisor ,the mechanic,the rental person ,the cashier the cleanliness of the place are all outstanding More

My problem fixed I came to have a service redone due to miscommunication on my part, they got me in even though there was a miscommunication on the appointment. The pr I came to have a service redone due to miscommunication on my part, they got me in even though there was a miscommunication on the appointment. The problem was fixed in a timely manner while I waited They check up on me to make sure I was ok while waiting. The appointment took a little longer but that was not a problem and I got my problem fixed. They are a good service center. More

GREAT and QUICK service I have been going to the same dealership for 4 years now and also bought a brand new car from this dealership! As for the service; I have had times wh I have been going to the same dealership for 4 years now and also bought a brand new car from this dealership! As for the service; I have had times where the service center fixed minor repairs/cosmetics (small dent on front bumper they pushed out and also put the plastic motor cover back on when I hit a snow mound last winter ) and didn't charge me for it due to me already getting regular maintenance. Have never had an issue with service techs and or the service writers. I always recommend this dealership to my family and friends even when they don't own a Toyota. As for the Sales, I dealt with Bruce and I bought my brand new SUV. It all started off with me renting the Rav4 to go to the mountains and snowboard while I had my car being serviced. I was very happy and took the car back and was looking around at the display Rav4 on the sales floor. Bruce came and started speaking to me...long story short, Bruce worked his magic and got me the perfect Rav4 with every amenity I dreamed of with a great deal/price! More

Oil change Quick. Online scheduler a plus. In and out. Forget the names but all who assisted me were professional and courteous. Service has been consistent sinc Quick. Online scheduler a plus. In and out. Forget the names but all who assisted me were professional and courteous. Service has been consistent since I've owned the car. More

Excellent service Car was ready before requested time. The waiting area was comfortable and inviting. My service representative was courteous and respectful. I was pl Car was ready before requested time. The waiting area was comfortable and inviting. My service representative was courteous and respectful. I was pleased with everything. More