Newark Toyota World

Pleasant surprise Service was prompt and courteous. I was assigned to a very pleasant lady, Michelle Smith who kept me posted and explained the service done on my car. Service was prompt and courteous. I was assigned to a very pleasant lady, Michelle Smith who kept me posted and explained the service done on my car. I don't know who the mechanic was but my 10K check up was done without a hitch. A huge improvement from previous experiences there and their new waiting room is very comfortable with complimentary beverages and a huge TV. Apparently they now offer free manicures and massages but I did not get one. I did get a free car wash. Unlike the past, I would now recommend this service departments. More

Nice experience The staff is very friendly and did a good job in a short amount of time. The waiting room is also nice with an area where one can work or watch TV whi The staff is very friendly and did a good job in a short amount of time. The waiting room is also nice with an area where one can work or watch TV while waiting for the car to be looked at. More

scheduled oil change Purchased vehicle in Glen Mills PA but service center there is terrible. I always go to Newark Toyota as I feel they provide great service and can be Purchased vehicle in Glen Mills PA but service center there is terrible. I always go to Newark Toyota as I feel they provide great service and can be trusted (99% of the time). You should always question the necessity of any "recommended" service/replacement and ask "if I don't do it is it a safety concern". I've rarely over heard Newark Toyota trying to convince someone with little knowledge about vehicles that they needed something when it wasn't necessary. The cabin filter (and air filter) is one where I think their prices could be better. I purchase mine at Walmart and install at home. All dealerships should do it at cost since the time spent to check is the same whether it's replaced or not. People would be more willing to have it down if it wasn't a profit generating service. More

Fine work but communication was lagging for part readiness Good experience overall but I had to call to find out if part had come in. Customer service Rep had told me he would call but hadn't. Good work other Good experience overall but I had to call to find out if part had come in. Customer service Rep had told me he would call but hadn't. Good work other More

Worst car buying and service experience I have ever had We purchased a 2004 Tacoma with a 3" fab tech lift kit and only 60,000 miles the truck was beautiful to look at and well taken care of that's where it We purchased a 2004 Tacoma with a 3" fab tech lift kit and only 60,000 miles the truck was beautiful to look at and well taken care of that's where it ends , paid $100 to get the windows tinted and 2 days later received a call from the salesman stating that the vehicle was not tagged and told I needed to get it inspected ??? Told them I just paid for the Windows and they only gave $50 first red flag ,put windshield washer fluid in and found the resiviour was broken , keep in mind that we were sold an extended warranty on this truck for about $1800 , when we took it in for the broken resiviour the solution from the service department was to not fill it up until it leaks ??? Then the water pump broke and after that the AC compressor exploded , every time we took it in it cost us a $100 deductible ,after that the right side cv axle boot broke and threw grease everywhere and a rattle had developed in the front end , took it in and were told therattle was from the fab tech 3" lift strut bushing which wasn't covered buy the warranty because it was aftermarket even though they SOLD us a bumper to bumper extended warranty ??? They agreed to fix it and then called and said the replaced both struts , we went to pick it up and the two new struts were stock and lowered the front by 3" and they told me that was the way I brought it to them ,xxxx Newark Toyota to xxxx . Please do yourself a favor and and don't even look at that piece of xxxx astablishment as you drive by More

As always, VERY PROFESSIONAL! All your staff are friendly, smiling and professional. Your facility is clean and organized. I have been there 5 times since I bought my new Toyota, a All your staff are friendly, smiling and professional. Your facility is clean and organized. I have been there 5 times since I bought my new Toyota, and never had a bad experience. My car was even washed in advance when my service was complete this time! More

The most relaxing car service experience EVER! The service department is VERY friendly and efficient. The new waiting area is clean and inviting with many areas for customers to relax.They even su The service department is VERY friendly and efficient. The new waiting area is clean and inviting with many areas for customers to relax.They even supply massages and manicures! More

I'll always go to Bruce Low/Toyota for every car!! Bruce was able to find me a great car that's nice to drive, to look at:), and is reliable, despite my limited budget. He had me in the car the next da Bruce was able to find me a great car that's nice to drive, to look at:), and is reliable, despite my limited budget. He had me in the car the next day even though my insurance check was still in the mail. I would have driven it off the lot the 1st day if I was able to take it! He was kind and so thorough with the paperwork! I've never had such a smooth, pleasant car buying experience! I'll definitely be back to buy all future cars from Bruce!! More

Camry Service The service Department is very professional and friendly. they had a rental car ready for me when I got there. Called me when my car was done and my c The service Department is very professional and friendly. they had a rental car ready for me when I got there. Called me when my car was done and my car was clean and was very helpful. Will always use them for my service needs. More