Newark Toyota World

GREAT!!!!!!!!!!!!! You not only fixed the problem but made recommendations on things that need to be taken care of in the future to keep my car running perfectly. You a You not only fixed the problem but made recommendations on things that need to be taken care of in the future to keep my car running perfectly. You also dropped me off at work and picked me up after work. You spoiled me! I had my nails done free, and a soft drink while I waited for them to finish up my car......I loved the WHOLE EXPERIENCE!! :D More

Second To None My 5000 mile service was the best experience . The customer service representative was very efficient, and completed the whole process in around thirt My 5000 mile service was the best experience . The customer service representative was very efficient, and completed the whole process in around thirty minutes. I highly recommend this service center. More

Great experience! I'm a regular at this dealership for my routine maintenances...most of the staff are great to work with...Rachel helped me this time...very polite and I'm a regular at this dealership for my routine maintenances...most of the staff are great to work with...Rachel helped me this time...very polite and professional... I thought it took a little long for an oil change...but I'll definitely come back... More

Service Rep was the best!!! I knew my minivan needed some some things and Jacob told me what was needed Now and what could wait. He also was able to get me prices on up-grades I I knew my minivan needed some some things and Jacob told me what was needed Now and what could wait. He also was able to get me prices on up-grades I wanted. More

Outstanding personal service! I was promptly greeted and recognized by Wes Harrison, as always, with a friendly smile. He addressed my concerns and quickly got to work on my vehic I was promptly greeted and recognized by Wes Harrison, as always, with a friendly smile. He addressed my concerns and quickly got to work on my vehicle. My car was ready for pick up within the time frame promised. More

Worst experience ever! I had an 8am appointment and arrived at 7:45am. At 9:30am I inquired about my car since no one had the courtesy to let me know what was going on. I wa I had an 8am appointment and arrived at 7:45am. At 9:30am I inquired about my car since no one had the courtesy to let me know what was going on. I was told that the technician was slow but just needed to replace a bulb which would be at no cost, and another 5-10 minutes. The supposed bulb took another half an hour, and after inquiring two more times my car was finally brought to me. They did not charge for the oil change, but I was reprimanded at work for being late to my 10am meeting. The $47 oil change also did not make up for the time I lost at work. I called to report this issue. The service manager was not available but I spoke to someone else. That was the end of it. I didn't even receive a call from the service manager with an apology. Absolutely horrid experience. More

Very accommodating. A series of subtle problems which could have been expensive to repair were nicely dealt with by following detailed suggestions provided from the ASM. A series of subtle problems which could have been expensive to repair were nicely dealt with by following detailed suggestions provided from the ASM. I appreciate the focus on minimizing costs. More

Vibration situation After replacing the driver side front tire I experienced tremor vibration in the steering wheel. Analysis indicated passenger side front tire was at After replacing the driver side front tire I experienced tremor vibration in the steering wheel. Analysis indicated passenger side front tire was at fault. Problem corrected efficiently and thoroughly. More

Incomplete work $50 detail incomplete and cargo net not installed. Was told car would be handwashed & it wasn't. Windows not done cargo net was not installed. $50 detail incomplete and cargo net not installed. Was told car would be handwashed & it wasn't. Windows not done cargo net was not installed. More

service for my 2005 Toyota Hylander Went in with several things wrong. the main heavy noise I was hearing wasn't fixed. said it was a vibration noise in muffler which they had no fix for Went in with several things wrong. the main heavy noise I was hearing wasn't fixed. said it was a vibration noise in muffler which they had no fix for. Heater & air condition would stop blowing hot or cold air. It was fixed the knob that turns from hot to cold had to be taken off to tighten screw behind it. they wound up replacing battery, water pump, shifter bulb was replaced, all belts were replaced, resurfaced back brakes plus new brake pads, rotated tires, tune-up They even gave me a free rental car for a day since it was going to take a while. Thumbs up! Thanks Toyota More