Newark Toyota World

Service Representatives were helpful and pleasant.New service center was outstanding.It was a good experience and I would recommend this dealership to my frie Representatives were helpful and pleasant.New service center was outstanding.It was a good experience and I would recommend this dealership to my friends anytime. More

Body REpair Excellent service. only repairs required completed reduced estimate cost This is a rare thing to see I will make a point to use Toyota World's body Excellent service. only repairs required completed reduced estimate cost This is a rare thing to see I will make a point to use Toyota World's body shop again More

longer than promise It was 1 hr 15 min for a oil change . When estimate was 45 min. Rep was excellent. Your reward program is a good idea. I bought my car with in 2 mo It was 1 hr 15 min for a oil change . When estimate was 45 min. Rep was excellent. Your reward program is a good idea. I bought my car with in 2 month with warranty. I asked if I could use reward card on that purchase Rep said it may be possible and I need to go to sales. Went to sales desk on Cleveland Ave. Sales rep said no with a comparison he would have to give to everyone even someone who bought 10 years ago. A simple no and sorry would be fine. A sarcastic answer not appreciated. When someone spent thousands of dollars on a NEW vehicle (Sept. 6) respect should be used More

Third Time's A Charm We recently purchased a 2016 Toyota 4 Runner Limited-our third Toyota from Newark Toyota in 4 years. The vehicle is beautiful and very stylish. The We recently purchased a 2016 Toyota 4 Runner Limited-our third Toyota from Newark Toyota in 4 years. The vehicle is beautiful and very stylish. The salesperson, Eric Mosley, is exceptional. He is a caring, considerate and very knowledgeable person who happens to sell new cars for a living. He never pressures you to make a decision but provides you with honest answers and solid information. Eric has won our loyalty, not only to himself but to the dealership and the Toyota brand. The service people are also very friendly and helpful. I love their service shuttle which makes having service done on the car a snap. The Black 4 Runner Limited is a real "head-turner" and I'm sure will do great things for your advertising. More

Yokohama tires are perfect, no defects ever. Brought in my 2015 Prius to fix a flat tire. Tire was fixed, a nail in the center tread appeared to be the problem. Next morning same tire was flat. Brought in my 2015 Prius to fix a flat tire. Tire was fixed, a nail in the center tread appeared to be the problem. Next morning same tire was flat. Toyota thoughtfully picked it up about 4pm, analyzed the situation and determined the sidewall was damaged. After 16 hours of a car sitting on a flattened tire I believe some damage would, could possibly result. Purchased a new tire, received a credit for the first failed attempt. I believe your tire price is not competitive. The tire was inflated to 45psi which I corrected. Thats my take on the situation. Thanks for listening. Frank Sims More

Installation of Automatic Starter I bought a new Avalon at NTW (Newark) a few weeks ago. My Product Specialist, Chris Delpelche has proven to be excellent in his service and care for I bought a new Avalon at NTW (Newark) a few weeks ago. My Product Specialist, Chris Delpelche has proven to be excellent in his service and care for his customers. Every question that I had he had an answer. In the beginning I was a bit nervous because I hadn't bought a car 16 years! Chris made the process comfortable for me. As a result, I made an excellent choice with Chris' assistance. Thinking ahead to winter, I thought. I would try the automatic starter called THE CLIFFORD. Chris set up the service for me and I had my first experience with NTW Service Center. The center called me to set up my service. They were prompt and efficient. They even asked me if I wanted to use their shuttle service to and from my home. Needless to say, I said, SURE! When my car was ready, they came back and picked me up with no problems. My service representative on Marrows Road was James. He was an energetic and informative young man! I could tell that he loved his job. He taught me about my new device that I had installed. He also told me about other services they offered. Overall, my experience with NTW has been excellent. This is very reassuring for someone who hasn't had a new vehicle in 16 years. If NTW continues with this type of service, I'll be seeing them for another car in a few more years! More

Good help & fun keeping my truck the best. It was very comfortable, helpful & educational for an old man. Outstanding low price for everything. I also met a guy that reported to me before I r It was very comfortable, helpful & educational for an old man. Outstanding low price for everything. I also met a guy that reported to me before I retired. That was pleasant & the time went by very fast. More

Completely disorganized Been coming to NTW for a long time. Usually they are top notch with no problems. Lately however I have noticed that there is a great deal of disarray, Been coming to NTW for a long time. Usually they are top notch with no problems. Lately however I have noticed that there is a great deal of disarray, confusion, and completely unorganized. There are countless employees rushing about, but no one knew where MY contact was located and could not find him. Seems just so disorganized. Everyone was friendly and nice but very rushed, overworked, disorganized, hard to put my finger on it. Maybe you need more employees, better training or work flow. The service performed on my car is fine, but just that the service advisors, techs, lot attendants, and especially the car rental desk are just overwhelmed. It took far too long to get checked in and checked out. Nearly an hour both times. More

Service in less than an hour This was the 20,000 mile service appointment. All of the service was completed in 50 minutes. All of the manual items were completed for this servic This was the 20,000 mile service appointment. All of the service was completed in 50 minutes. All of the manual items were completed for this service and wiper blades were replaced, car given checks marks in the green area for all areas. Chris signed me up for rewards and provided notice of a free car wash (just show the receipt for current service) that will not expire. I was taken at the appointed time. All of this contributed to the rating of excellent. More

Service was good In reality though, I thought I was left standing by my auto longer than to be expected for a service rep to assist me at drop off, especially since it In reality though, I thought I was left standing by my auto longer than to be expected for a service rep to assist me at drop off, especially since it was obvious to me that 3-4 reps were neither on the phone or assisting other customers. Don't mean to complain but that didn't equal the service I've received in the past. More