Newark Toyota World

Good experience Everyone I had contact with was extremely polite and friendly. I even met the mechanic who was working on my car because he wanted me to describe to Everyone I had contact with was extremely polite and friendly. I even met the mechanic who was working on my car because he wanted me to describe to him the strange noise i occasionally heard in my car. Although he was not able to make the car do the sound , I felt better that he checked everything over. I feel safer now. More

Routine Service Didn't have to wait long before someone came out to the bay. Henry was wonderful. He made note of all my requests, including leaving my headlights i Didn't have to wait long before someone came out to the bay. Henry was wonderful. He made note of all my requests, including leaving my headlights in the "auto" position. I didn't have to wait long to have the service completed and Henry made sure that everything I came in for was addressed. He reviewed what was done in "lay" terms, made sure that I knew the complimentary car wash would still be available when the car wash reopened and brought my car to the front of the building for me. I hope that Henry is available every time I come in for service. More

Smooth, friendly The newly renovated service center is really nice. Everything from snacks and TV, to a free car wash with every service and even massage while you wai The newly renovated service center is really nice. Everything from snacks and TV, to a free car wash with every service and even massage while you wait. More

Alignment I recently had an alignment done on to correct the vibration felt throughout my vehicle. I had the tires balanced two separate times else where to rul I recently had an alignment done on to correct the vibration felt throughout my vehicle. I had the tires balanced two separate times else where to rule that factor out, but still have the vibration after the alignment. Unsure if I would recommend them for an alignment... More

Very disappointed Service at Newark Toyota World Service Department has gone downhill lately. I've been servicing my car at this dealership for over 4 years now (I'm on Service at Newark Toyota World Service Department has gone downhill lately. I've been servicing my car at this dealership for over 4 years now (I'm on my 2nd Toyota bought from NTW) and not until this year have I been so disappointed with the customer service. It almost seems like since the new (very nice!) waiting area was built, customer service has suffered. In particular, I've been paired with unfriendly Service "Advisors," experienced long wait times, and a lack of communication. My last two visits consisted of first, a tire patch (with an appointment) which took over an hour. This last time, it was a routine oil change/tire rotation/inspection and a second tire patch (with an appointment) which took over 90 minutes. The second tire patch was due to the first one leaking air...thankfully they didn't charge me for the second one. This most recent appointment, after 90 minutes had passed, I asked the receptionist for an update on my car and she directed me to James Baldus (my previous advisor's shift had ended and James took over). Without a hello, or even looking at me, James promptly told me he had called my name but I didn't answer. I told him I was using the bathroom. He then said to another employee, "You know what, she's just a no charge, you can check her out and her car's right there" handed her my papers and walked away. This female employee asked me to sign off on everything and I said, "What happened with the tire?" she had no clue, so she just read the tech's note about the repatch off the invoice for me. My "Service Advisor" didn't think he needed to take the time to explain what was done to my car, what ended up happening with the tire, nothing. I was left to just read everything myself on the invoice. What if I had questions??? I even saw that "may require attention" was checked off for a couple things on the inspection report, and he didn't go over that with me. I honestly felt like because I was receiving free maintenance (thanks to Toyota Care) that I didn't matter as a customer. During my 90 minute wait (with no updates, by the way), I overheard another Service Advisor, Henry, setting a great example by actually talking to his clients, explaining everything that was done to their car, even offering a car wash voucher. I got the second tier treatment and even though I have another free service remaining on my plan, I'm seriously contemplating going elsewhere for my 25,000 mile service. More

Excellent Detail Came for the annual detail of my Sienna, and the guys did a fantastic job once again. Service dept set me up in a quiet office with WiFi so I could w Came for the annual detail of my Sienna, and the guys did a fantastic job once again. Service dept set me up in a quiet office with WiFi so I could work comfortably while I waited. More

Excellent Service Advisor, Chris. I had 4 tires installed and 4 wheel alignment. The wait was over 3hrs. but the service was done to my satisfaction. I love my new tires. I had 4 tires installed and 4 wheel alignment. The wait was over 3hrs. but the service was done to my satisfaction. I love my new tires. More

Routine service Work was completed in about 40 minutes. Oil change and tire rotation. Really like the new look of the waiting area. Excellent place for any type of se Work was completed in about 40 minutes. Oil change and tire rotation. Really like the new look of the waiting area. Excellent place for any type of service. More

Great service! I was in and out in an hour as promised. The process was painless and the tires were checked as I had asked. The coffee and the free Wawa donuts we I was in and out in an hour as promised. The process was painless and the tires were checked as I had asked. The coffee and the free Wawa donuts were a great bonus! Thank you More

Service over the Top First I want to let everyone know my wife and I did not purchase our Highlander from Newark. We got a better deal elsewhere but since we live in the N First I want to let everyone know my wife and I did not purchase our Highlander from Newark. We got a better deal elsewhere but since we live in the Newark area needed to use Newark Toyota World for service. I called on a Friday and the next Wednesday was available for our scheduled maintenance. We dropped the vehicle off on Tuesday night and Assistant Service Manager Colleen Consalo checked me in. She was very professional and friendly. She told me the Highlander would probably be done in a few hours and she would call to let me know when to come back and pick it up. I told her the following morning would be fine and everything was cool. The next morning I picked up the Highlander and Chris Delpeche helped me with the paperwork and I was on my way… Great service and super people. And they did not care if I bought my Toyota in PA! More