Newark Toyota World

Long Day. I had an appointment at 9:30 on a Saturday. I arrived at 9 am and was greeted very professionally. Wes was very helpful and was able to describe the I had an appointment at 9:30 on a Saturday. I arrived at 9 am and was greeted very professionally. Wes was very helpful and was able to describe the issues I was having with my "new to me" Rav4. The service department was very through in trying to find what was causing the issues I was experiencing and when Wes came out he let me know they had not forgotten me but were having a hard time pinning down what the issues were. When he finally was able to tell me what was wrong he was very informative and because the the mileage and length of time I had the vehicle was able to cover a portion of the cost. He then was going to call my sales person to discuss the other issue they had found as it would not have been covered under the "normal" coverage of a used vehicle. I let him know that I had a 2 yr bumper to bumper warranty and gave him the paperwork for said warranty. He made the necessary calls and found the warranty company needed further information before approving fixing of the issue. Wes said he would contact the person who takes care of the inspection paperwork for the dealership so they could send it on to the warranty company. He said that this would be done on Monday and he would call me to make an appointment to fix the 2nd issue. As of today, I have not heard back from the service department. I made contact with my sales person yesterday and he told me he would look into and get back to me. I have not had any communications from him as of this afternoon. I spent from 9 am to almost 2:30 pm in the waiting area of the service department. The folks were really friendly and helpful. I was able to have lunch (pizza) that was supplied by the service department. Hopefully, I won't have a long wait when going in to have the 2nd portion of my issues fixed. More

Excellent Overall Excellent experience overall, timely and courteous. I recommend this service to my neighbors. I plan to return for my next scheduled service (85,000 Excellent experience overall, timely and courteous. I recommend this service to my neighbors. I plan to return for my next scheduled service (85,000 miles). More

Salesman The experience provided by Chris was exceptional. I've purchased many vehicles over the years and never have I had such a knowledgeable and profession The experience provided by Chris was exceptional. I've purchased many vehicles over the years and never have I had such a knowledgeable and professional salesperson. More

Great Experience The staff was very knowledgeable and friendly and made the whole process quick and seamless. The price was great and they work on the financials with The staff was very knowledgeable and friendly and made the whole process quick and seamless. The price was great and they work on the financials with us who that we were happy with our monthly payment. Also Bruce was great. More

Eric Mosley is the Man! Go to Eric Mosley! He is the very best car dealer, hands down. He values his customers and it shows. He goes the extra mile to ensure his customers ha Go to Eric Mosley! He is the very best car dealer, hands down. He values his customers and it shows. He goes the extra mile to ensure his customers have the very best service and experience. More

Flawless as usual. Greeted with a smile, went over what would be done and given an approximate time. Enjoyed the beautiful new waiting area and was out of there in a fla Greeted with a smile, went over what would be done and given an approximate time. Enjoyed the beautiful new waiting area and was out of there in a flash. Never have an problems, which is why I keep coming back. More

Wonderful The customer service was excellent, Colleen Consalo was very professional, explaind every thing to me, and promised to have me out by the time I asked The customer service was excellent, Colleen Consalo was very professional, explaind every thing to me, and promised to have me out by the time I asked for. More

Excellent Customer Service My first visit to Toyota service and Jacob was awesome. Very informative and pleasant. The price wS cheaper than quoted and everything was explained t My first visit to Toyota service and Jacob was awesome. Very informative and pleasant. The price wS cheaper than quoted and everything was explained to me thoroughly More

oil change It was my first visit to Toyota service and the customer service was excellent. Chris Delpeche was very professional and he explained every thing to m It was my first visit to Toyota service and the customer service was excellent. Chris Delpeche was very professional and he explained every thing to me More

Tried to get an appointment for over a week.. Tried to get an appointment for over a week for a brand new car. Called everyday and was transferred to a reps voice mail ( Wesley ) who never returne Tried to get an appointment for over a week for a brand new car. Called everyday and was transferred to a reps voice mail ( Wesley ) who never returned calls. Called and called - same thing day after day. Said he wasn't in etc would call the next day - he never did. Finally I had to get a little demanding and finally got another rep ( Dacia) that actually scheduled the appointment. THIS IS UNCALLED FOR. The problem was that when I turned on my defroster, the radio would not work. Problem is crossed wires and it needs a new back window. I have no problem with waiting for the window to come in. But begging to schedule a service appointment is UNCALLED FOR. My first Toyota and may be my last if this keeps up. More