Newark Toyota World

I just purchased a 2020 Highlander Hybrid. I love it! Jeff Turner was my salesperson and was exceptionally helpful. Even though the factory was shut down for 2 months I was able to get exactly the vehic Jeff Turner was my salesperson and was exceptionally helpful. Even though the factory was shut down for 2 months I was able to get exactly the vehicle I wanted. My husband even likes it and he's a truck person all the way. More

My very first need for Service on my new Toyota Camry arrived today when I managed to get a flat tire and was delighted with the Excellent Experience at Newark Toyota World. I was promptly greeted when arrived today when I managed to get a flat tire and was delighted with the Excellent Experience at Newark Toyota World. I was promptly greeted when I arrived and by Frank Delguerio and shown the fantastic waiting area with the large television to enjoy with fantastic variety of snacks and beverages that on a hot summer day was great. It was a seamless visit that I will ensure my future service needs will be coming back for sure to this location. Thank you so much ! More

Purchased a 2017 Jeep Cherokee Latitude. Matt Vento was absolutely wonderful and so easy to work with. He gave us the freedom to look at multiple vehicles but was right there when we had a question. He did absolutely wonderful and so easy to work with. He gave us the freedom to look at multiple vehicles but was right there when we had a question. He did everything to make sure the entire process was so smooth and stress free which is difficult when it comes to purchasing a vehicle. Highly recommend Newark ToyotaWorld, especially Matt Vento. We will definitely see him again for our next vehicle. More

Great Service I purchased a 2019 Rav4 Limited that was used as a loner or by an employee with 19000 miles on the car. The car seemed to be in perfect condition, Af I purchased a 2019 Rav4 Limited that was used as a loner or by an employee with 19000 miles on the car. The car seemed to be in perfect condition, After less than a month of short distance driving, we discovered a noise coming from the rear of the car when the car shifted gears. It took approximately 10 miles of driving for this to occur. Each time we started a cold engine, it took about 10 miles to occur. We made an appointment for service and worked with Dave Ferguson, who is a 5 STAR employee. His team fixed the problem with ordered parts and now seems to be perfect again. Again great job Dave Ferguson. More

Excellent Service We have been using Newark Toyota World for about 18 years with our 2003 RAV4. The service dept and Mr Bill Chaffee have gone above and beyond during We have been using Newark Toyota World for about 18 years with our 2003 RAV4. The service dept and Mr Bill Chaffee have gone above and beyond during several stressful times with the car needing service that would take longer than a day, and we had no other car available, as well as working with us to keep expenses affordable No pressure to do more work than was needed at the time. More

oil change and tire rotation I called to make an appointment, oil change and rotation, the person on the phone told me me my car was due a recall but they don't have the parts in, I called to make an appointment, oil change and rotation, the person on the phone told me me my car was due a recall but they don't have the parts in, I said ok, then I go to my appointment and the service guy said ok regular 60,000 mile check up replace belt, I said what!!! how much is that? oh only 233.00 I said no way then he says well we got your recall in, do you want to do that,while I'm here takes about 1 1/2 hrs. then he said well let me check with the mechanic, he comes back and says I have to leave the car, I said I need the car, such confusion I was there 3 hrs, i was not very happy with Toyota yesterday!!! the fact that he wanted to put a belt that I didn't need and then he says we close at 4 today so the mechanic would get done fast,so he can go home, later I find out they at 6, why would he lie, was he trying to get the mechanic money,the more work he does, if you can provide any input please let me know, More

Do not buy use car from them. Bad management. GO BUY A USED CAR FROM SOMEWHERE ELSE. I think these people never check and fix problems of their used cars before they put used vehicles on the lo GO BUY A USED CAR FROM SOMEWHERE ELSE. I think these people never check and fix problems of their used cars before they put used vehicles on the lot for sale. I bought a car with 3 months or 3000-mile coverage. I paid over $10K for a used car and a second day I had a check engine light on! Also, the rearview camera was broke too. I didn't even realize there was a rearview camera, but hey, if there is a camera, then it should be in working condition before selling it to a customer. They couldn't even give me my second car key. Over a month and many calls, I get the same old song, "someone will be in touch." I told them what was going on with the car, and they said to take it to the service department. I did. A guy named Luis was very uninterested in helping us. Forget about going the extra mile for customer service; he wasn't even interested in helping at all. He was acting like he was working there by force. After 10 days of keeping the car in the service, many talks and visit the Toyota world, talking with sales Rep and his manager, I have my car back with precisely with the same issues. What makes me write this review is the manager that acts like he has no interest in helping a customer with a bad car they sold. I approached him to say something, I start talking with him, he looked at my face for a few seconds and then turn his head to start working on something else while I was still talking to him. I felt so humiliated, felt so powerless and stuck not being able to take any action against them. They sold a bad car, they got their money, and now they do not care about a customer. More

I got my 40,000 mile maintenance yesterday and Dave Ferguson was the most friendliest person I’ve dealt with there. 5 stars!! Michae Mcginley Ferguson was the most friendliest person I’ve dealt with there. 5 stars!! Michae Mcginley More

I purchased a new Tacoma last year. Overall the process was fine. Norma dealer pressure but nothing crazy. Service department has been easy enough to work with. Easy scheduling options and nice service c was fine. Norma dealer pressure but nothing crazy. Service department has been easy enough to work with. Easy scheduling options and nice service center. On two occasions now after getting my truck back the cab has a cigarette smell. No one smoked in it, I would have changed my rating if so. But obviously the tech smokes and transferred some of the snell from his clothes to my truck. I can’t overestimate how much I hate that smell. More

good but not perfect Easy, quick check-in. Service performed in reasonable time and price. Waiting area comfortable but wish TV could be silenced. Hot chocolate in the Easy, quick check-in. Service performed in reasonable time and price. Waiting area comfortable but wish TV could be silenced. Hot chocolate in the waiting area would be nice (I don't like coffee or tea). Appointment was made ~ 2 weeks in advance and a GPS upgrade was requested. Appointment scheduler did not indicate a problem with this. During service work, however, I learned no updated map had been ordered and no new map was created during 2019. I was advised to wait until a new map for 2020 was available, although there was no indication when this might occur. Apparently this is a corporate problem. However, why couldn't I have been told this when I made the appointment or sometime before the service date and why aren't new GPS maps created every year? More