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Newark Toyota World

Newark, DE

4.4
2,440 Reviews

230 E Cleveland Ave

Newark, DE

19711

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2,440 Reviews of Newark Toyota World

November 02, 2023

Dave Ferguson fully explains the work to be done, then explains the services completed based on expectations. This is customer service at its best. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ferguson
November 01, 2023

I was struggling with dealing with the warranty company and dealership from whom I purchased my car. “Chris” made sure that I was taken care and he truly advocated for me on the phone with these companies More

by Mandywise122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Q.
September 21, 2023

The 2 stars are because I get my car serviced at this location and the customer service is awesome. I have a Toyota Camry 2018 LE. The car started making a rattling sound near the driver-side dashboard a More

by Kalpen Modi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Mc Kie
August 16, 2023

today my son showed me a pic of a car i was going to purchase. however, i never nor did i give permission for toyota world to tell anyone about this purchase. i am extremely disappointed and angry More

by redjacket88
Recommend Dealer
No
Employees Worked With
Ajay Bhan
February 25, 2023

Been taking my car there for a few years and the work has always been excellent More

by Tomcurley5255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Curley
Feb 27, 2023 -

Newark Toyota World responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

February 04, 2023

I am a long time customer as well as most of my family. Up until about two years ago I would have given a fantastic review but since then I have had a number of negative experiences. The incident that has More

by morrisjen75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Del Guercio
Feb 07, 2023 -

Newark Toyota World responded

Jennifer, We regret to hear that you had this experience with us. We apologize that you feel your concerns about your final bill were not addressed properly. If you are willing, please reach out to Derrick Mckie at (302)283-5396 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

January 05, 2023

I was not even notified to pick up my car making me wait for hours. The so called "specialist" was even trying to persuade me to replace all four functioning tires. What a rip-off. More

by sadikqan0998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Lopez
Jan 06, 2023 -

Newark Toyota World responded

Sadik, We regret to hear that you are displeased with your recent experience with us. Please contact Derrick Mckie at (302)283-5396 so we can work with you to make this right.

November 13, 2022

I called to get a vehicle payoff for my mother in laws who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and alway More

by Spmckeehan
Recommend Dealer
No
Employees Worked With
Don’t remember the name of employee I was transferred to
Nov 14, 2022 -

Newark Toyota World responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Brandon Lawson at blawson@newarktoyotaworld.com so we can work towards a resolution. We look forward to hearing from you.

October 06, 2022

A very professional, friendly and satisfactory experience taking my vehicle to them for service. Confident with their knowledge and expertise More

by Bern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Chaffee, Luis Lopez, Jason Curley, Jamar Campbell, Cheryl Gephart
Oct 06, 2022 -

Newark Toyota World responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

September 29, 2022

Clean professional and my salesperson was great. He listened to my needs. I was in the business for close to 40 years. Many salespeople in the past just go with their agenda when I try and make the More

by Romans81prisonministries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enron the guy watering the plans greeted me, Jeff Ickes, Matt Johnson, Ajay Bhan
Sep 29, 2022 -

Newark Toyota World responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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