Newark Toyota World

New 2017 Toyota Sequoia SR5, upgraded package In 2001 we bought our first 4Runner & because of that car, my wife will never buy another brand. Since then, she's got another 4Runner in 2004. In 2 In 2001 we bought our first 4Runner & because of that car, my wife will never buy another brand. Since then, she's got another 4Runner in 2004. In 2006, she saw the Sequoia, loved it and leased one. We've never looked back. We bought all of our Toyotas since the 2nd 4Runner from Carousel, now Team Toyota. Good service & the people were nice enough to deal with but they were never exceptional I love to shop for cars and a few months ago, I posted an inquiry to Newark Toyota World re: a car I saw that they had posted. I didn't make a move @ that time but since then Lidia, an internet rep for NTW, would check with me via email from time to time to see where I was with the new car situation. She was great because she did 3 things that I liked. She asked what or if I was was in the market, she had my history & knew what I was looking for, and she was, my favorite, very nice and courteous. Currently my wife had a 2014 Sequoia leased. The warranty was about up, new tires would be needed, and its fun to get a new or upgraded car! Carousel/Team sent us notices telling us to come on in and trade our old one for a new Sequoia & ballparked the new monthly payment. I called them last month to inquire and it took about 4 business days to respond and then added they had nothing in stock matching what we wanted. Last week we got another note so I called Carousel/Team that evening. Again, no inventory so I ended the call. The next morning, 3-17-17, Lidia checked in and I asked her what she had. She was very helpful yet again. That evening, the wife and I saw they had what we wanted. A black Sequoia SR5. But this one had the upgraded package. This included power third row seat, power and heated front seats, leather seats everywhere!, navigation, and the compass/homelink/auto dimmer rear view mirror. We called NTW @ 6:40 and talked to a gent named Tom. We mentioned what we had and that I'd previously worked w/ Lidia from time to time. We told him he had what we liked and that we'd be there by 7:30. We got to NTW by 7:10 or so and were immediately greeted by a young man who directed us to Tom. Tom noted that he's the internet manager and that he'd get us with a salesman. Introduce Mark! Nice, polite young man. He got us the Sequoia to drool over and offered that we take a test drive. Right after the test, I noticed NTW had a beautiful 4Runner Limited that was discounted. He quickly got us that car to test drive as well, and did so w/o any hesitation. I LOVE the 4Runner, but my wife is still in love with the Sequoia. So we chose the Sequoia. Long story short, I know, Mark got us the numbers very quickly, was very patient when we asked about getting any lower which he worked on with his manager to find a quick remedy for our request. No issues, we all agreed and Mark notified the financial team and the new car delivery team to get that beauty ready. My wife emptied out her car, our kids hung out in the playroom and got some balloons from a very nice gentlemen who was nice enough to get my daughter another ballon after she let go off hers! By 8:40, we were in financial signing on the dotted lines. By 8:55 we were outside getting our pic taken in front of the new Sequoia and by 8:59 and 30 seconds we pulled out of NTW. Happy and excited for the adventures that would be awaiting us in our brand new, strong, beautiful, and well equipped 2017 Sequoia. The whole transaction was a blur, but it was great! Everyone, from Lidia to Mark made it so easy! Thx again NTW and you can rest assured, I'm coming in to NTW for MY next car! Jason And Marie Solum 3-23-17 More

Excellent...Professional...Courteous...Quickly Called the service center Wednesday after the storm and explained what the car was doing and that I felt unsafe driving it. Got an appointment for tha Called the service center Wednesday after the storm and explained what the car was doing and that I felt unsafe driving it. Got an appointment for that afternoon. Jeff Sherrod was very ...Professional ...Attentive...Cheerful...A+ rating and would recommend the Service Center at Toyota! More

Courteous discussion about timing belt change on Highlander Needed to get timing belt and water pumps change estimates and a few other service needs for Toyota Highlander AWD. Mr. Bill Chaffee took the time to Needed to get timing belt and water pumps change estimates and a few other service needs for Toyota Highlander AWD. Mr. Bill Chaffee took the time to go over each component and give a rough idea of what each service would entail. I will surely make my appointment with him when my SUV gets to recommended timing belt service mileage More

Avoid avoid avoid Newark Toyota World has a very welcoming atmosphere and friendly staff. They offer complimentary massages on certain days of the week, and overall hav Newark Toyota World has a very welcoming atmosphere and friendly staff. They offer complimentary massages on certain days of the week, and overall have a professional look to them. Everything is a farce, and there is nothing complimentary that recover their xxxx-poor customer service. They will try to charge you for anything possible, and I was surprised breathing wasn't on my receipt at the end. After hours for a tire rotation and oil change, I was called and told there were serious issues with my car. Didn't have the money to pay for the repair (the total of everything they wanted me to do cost well over what I was prepared to spend, thousands), tried to convince me it was vital to get it replace today. I'm suspicious, and it takes a couple of minutes to reluctantly relinquish my car (while convincing me it was dangerous to leave). Bring it into another mechanic who tells me nothing is wrong, and he can't even figure out what they were speaking about. Nothing is wrong with the car outside of age. Try to call to get a reason I was almost bullied into thousands of dollars of repairs I didn't need, was brushed off twice. I'm literally disgusted with the way I was treated here, and I would avoid this place like the plague. There is no 'service' in service here. More

Great Experience! Newark Toyota World had the inventory of the 4Runners I wanted to try out. Edgar did an excellent job with product knowledge and test drives that lea Newark Toyota World had the inventory of the 4Runners I wanted to try out. Edgar did an excellent job with product knowledge and test drives that lead me to make the purchase that same day. I can't say enough good things about Edgar's product knowledge, demeanor, and capabilities as a salesperson. Rodney Dais was also a pleasure to work with. I felt the team gave me a great deal along with a good experience! More

Excellent service Car was serviced quickly and efficiently, Service rep was very informative when he explained to me what work would be done on my car. I felt he did h Car was serviced quickly and efficiently, Service rep was very informative when he explained to me what work would be done on my car. I felt he did his best to see that the work was completed quickly and efficiently. More

Great first time buyer experience Mark worked hard to find a car that work in my budget. Not only did he accomplish that, but the whole experience was quick and easy. Mark worked hard to find a car that work in my budget. Not only did he accomplish that, but the whole experience was quick and easy. More

CERTIFIED preowned went in to look at car. felt pretty comfortable with pricing etc. and bought it. salesperson told me they would be with me for the life of the car and went in to look at car. felt pretty comfortable with pricing etc. and bought it. salesperson told me they would be with me for the life of the car and that some of the major cosmetic issues would be fixed. had to take it over 4 times in order for it to be fixed somewhat correctly. sales person lied and said it would look perfect (which it doesnt). also told me they would be with me for the life of the car and then 2 weeks later tells us "we are done here." would not recomend. More

Quality work The service leader for my case pulled up my cars history explained everything to me before making a decision. Service was much quicker than expected. The service leader for my case pulled up my cars history explained everything to me before making a decision. Service was much quicker than expected. I was pleased with the work done. More

Helpful and easy Chris and the team were so helpful they made my mom and I feel so relaxed and they were very helpful. Chris and the team made everything easy, I woul Chris and the team were so helpful they made my mom and I feel so relaxed and they were very helpful. Chris and the team made everything easy, I would definitely go back and recommend to everyone. More