Newark Toyota World

Great service! I had my car in for service today and I had a great experience. All the staff was friendly and courteous. Work was preformed in a timely manner and a I had my car in for service today and I had a great experience. All the staff was friendly and courteous. Work was preformed in a timely manner and at a reasonable price. Waiting area was clean and comfortable. More

oil change Good customer service, car was cleaned, we got a cal as soon as our car was ready. Nice place to sit and wait for car to be repaired. Good customer service, car was cleaned, we got a cal as soon as our car was ready. Nice place to sit and wait for car to be repaired. More

Purchase Had the best experience buying my car today from Ken Steen. Ken is very experienced, honest and does not pressure you like most sales specialists. I Had the best experience buying my car today from Ken Steen. Ken is very experienced, honest and does not pressure you like most sales specialists. I would highly recommend Ken to anyone. Mark B from Bear, Delaware More

Air bag Inflator Recall The airbag Inflator recall went off smoothly. Got a confirmation that the part was in. The staff was courteous on the telephone and scheduling was eas The airbag Inflator recall went off smoothly. Got a confirmation that the part was in. The staff was courteous on the telephone and scheduling was easy. The work was completed in a timely fashion. Would recommend this dealer - they have serviced my Sequoia since I purchased the vehicle. More

Very Pleased I was very please with the service I received. My vehicle was in to have a serpentine belt replaced as preventive maintenance. Henry Oswald was my s I was very please with the service I received. My vehicle was in to have a serpentine belt replaced as preventive maintenance. Henry Oswald was my service advisor. He took the time to explain how long it would take and the cost. He was very helpful and professional More

Sales personnel quality & commitment Our first purchase at Newark Toyota World was an incredibly positive experience. After working with David Walmsley, we bought a 2008 Highlander. He no Our first purchase at Newark Toyota World was an incredibly positive experience. After working with David Walmsley, we bought a 2008 Highlander. He not only was very knowledgeable of the product but more importantly, patient and very easy to work with. Two weeks after the sale, we found an issue with the Highlander, we spoke with Christine, one of their administrators, who immediately and with the same appeasing personality and professionalism as David, set up an appointment for us to bring in the vehicle for inspection and repair. The morning we arrived for the appointment, David was waiting for us, with all the professionalism & confidence that the issue would be rectified. Christine & David are assets to Newark Toyota World & proved there is still commitment to service after the sale. We will definitely return to this dealership for any future purchases. More

No negatives Was able to get a same day appointment on a Sunday for 2 different vehicles for routine maintenance! Service mechanic picked up on an alignment issu Was able to get a same day appointment on a Sunday for 2 different vehicles for routine maintenance! Service mechanic picked up on an alignment issue and this promptly corrected. Both vehicles were completed in a timely fashion. Have used Newark TW for many years and will continue to do so. More

First Time, Definitely Coming Back This was my first time using this service center. The staff was courteous and patient, since I didn't know right way to bring my car through the garag This was my first time using this service center. The staff was courteous and patient, since I didn't know right way to bring my car through the garage area and stay with it. They had a really nice waiting area with comfy chairs and outlets but I wasn't even out there that long! I went in for an oil change and tire rotation and, even though they did an inspection of the car and commented about my brakes, they didn't try to sell me for extra services, unlike other service stations I have gone to. I really really respect that. I will definitely go again! I also really like the text notifications that confirms my appointment and lets me know when my car is ready. Very professional. More

Good experience, however could be improved I've used Newark Toyota, off/on, for regularly scheduled maintenance and once for semi-major repairs. Generally the service reps have been good to ve I've used Newark Toyota, off/on, for regularly scheduled maintenance and once for semi-major repairs. Generally the service reps have been good to very good, however on occasions the reps could be more pro-active in ensuring my wait isn't too excessive, which has occurred. More

Big Smile Walkout From the moment I met Ken I knew he was going to help me. Ken sat down and really worked out how much I could afford in a new car and what I was looki From the moment I met Ken I knew he was going to help me. Ken sat down and really worked out how much I could afford in a new car and what I was looking for. I initially arrived at the dealership on Friday night not know what kind of car. Ken showed me a few that he thought I would like and needless to say, I walked out of the car dealership on Saturday with a new Pre-owner vehicle with a low number of miles and at a really great price. Thanks Ken. More