Newark Toyota World

Taken care of like family Wow- what a great experience I had working with both the dealership and service department of Newark ToyotaWorld!!!!! My wife had an emergency issu Wow- what a great experience I had working with both the dealership and service department of Newark ToyotaWorld!!!!! My wife had an emergency issue with her 10 year old vehicle and we were forced to limp her car off the highway and into the service dept. Completely booked with appointments, it would be impossible for the car to be diagnosed that day….. Jamar in the service department went out of his way to make sure that we were taken care of- he set us up for an appointment first thing the next day and made sure we were provided a rental car so we could get home. After inspection the vehicle problems Jamar was honest and up front about what was needed to return our car to safe working order again. Due to the age of the car and the number of things we needed repairing- we decided to see what might be done on the sales side of the house. Jamar reached out and put us into contact with our VERY helpful and friendly salesman Chris. After arriving at the dealership that evening we were met by Chris who worked with us to see what options we had with our situation. With 0 pressures at all we were able to make the decision to purchase a new vehicle at an amazingly good price (0% finance & rebates!!) and all incurred costs with our disabled vehicle were absorbed. Chris helped us with ease in choosing which vehicle was best for us based on what features/requirements we had. From start-to-finish, in both Service and Sales, we were truly taken care of like family by the Newark ToyotaWorld team. I cannot give enough praise to these locations and their employees and highly recommend doing business with them!!!! More

In and Out Dropped off the car, Cheryl took personal care of my needs. I was in and out. Loaner was readyfor me. Service was done. Checking out was simple. They Dropped off the car, Cheryl took personal care of my needs. I was in and out. Loaner was readyfor me. Service was done. Checking out was simple. They washed my car for me. Very happy. More

Poor customer service on Sunday 11/13/16 The Asst. Mgrs. are very slow (Dasia Letts, in particular), unattentive to customer needs and unapologetic for the poor service. I will not return to The Asst. Mgrs. are very slow (Dasia Letts, in particular), unattentive to customer needs and unapologetic for the poor service. I will not return to Newark Toyota World and it's a shame b/c I've been a customer since 2004. More

Great Service! My assistant service manager Dacia was great. She explained every thing to me. She also explained the recall on my car and ordered what was needed. My assistant service manager Dacia was great. She explained every thing to me. She also explained the recall on my car and ordered what was needed. More

Excellent!! Bill Chaffee and all the staff are expert and helpful. Love the experience. The place makes you feel like home. Having a manicure is so much fun. Bill Chaffee and all the staff are expert and helpful. Love the experience. The place makes you feel like home. Having a manicure is so much fun. More

A pleasure to do business with this company We shopped extensively for our new Toyota Prius Touring Four and had specific requirements. We ended up buying from Newark Toyota World which is not We shopped extensively for our new Toyota Prius Touring Four and had specific requirements. We ended up buying from Newark Toyota World which is not our home state. Jeff Turner stepped up to the plate.: He was very knowledgeable and great to do business with. We got the deal that we could afford and the car that we wanted. The young lady in the Accessories Dept., who went out of her way to get, and help fit, the rubber cargo mat for us, but whose name we can't recall, was also tremendously helpful and friendly. Dave in Finance was also very friendly and extremely efficient - he made it less painful to pay out all that money! We would most certainly recommend this company and their staff. And, even better, we LOVE our new Hypersonic Red, 60+ miles per gallon, Toyota Prius. More

Brake Emergency I had a last minute brake emergency---They were able to squeeze me in the service department at 4;00pm on Monday (it was an extremely busy day for the I had a last minute brake emergency---They were able to squeeze me in the service department at 4;00pm on Monday (it was an extremely busy day for the service department---They were created and fixed my brakes in a timely manner. More

Great car, great experience! Newark Toyota has a reputation for having quality vehicles at fair prices. Our sales person was helpful and knowledgeable. Negotiations were simple Newark Toyota has a reputation for having quality vehicles at fair prices. Our sales person was helpful and knowledgeable. Negotiations were simple and straightforward. We got a car that we love for a fair price - couldn't be happier. More

An extremely pleasant experience. It was a great experience. Chris was the absolute best to work with. He was very pleasant and helpful. I would and have recommended him to anyone lo It was a great experience. Chris was the absolute best to work with. He was very pleasant and helpful. I would and have recommended him to anyone looking to purchase a vehicle. More

Overall Very Good Made adjustments to parking brake, works excellent now, but I would have thought that would have been adjusted when they put new rear rotors and pads Made adjustments to parking brake, works excellent now, but I would have thought that would have been adjusted when they put new rear rotors and pads on my last visit. Works great no though. Disappointed in the cost estimate of over $400 to replace an antenna, even with having to "route the wire back to the radio". Other car audio places charge $100 plus parts. More