Newark Toyota World

Excellent sales persons I am very happy to buy my first car in Newark Toyota world. The price and the overall experience is very good in the showroom. The sales person Mark T I am very happy to buy my first car in Newark Toyota world. The price and the overall experience is very good in the showroom. The sales person Mark Truong is very helpful and friendly, he helped me a lot in buying the car. The Manager of the showroom is very good. She explained every single point with patience. Me and my wife are really very happy to buy our car in this showroom. Overall we have very good experience and it's is 100% recommended for every one....😊😊😊😊😊 More

appointment I called 1 week in advance for an appointment. When I arrived for the appointment on 11/9/16, I was told I was not on the schedule. I had to wait a I called 1 week in advance for an appointment. When I arrived for the appointment on 11/9/16, I was told I was not on the schedule. I had to wait a little longer because of this error on your part. More

Poor Communication I waited 2 hours for an oil change because the technician that was working on my car left the premises! They did not inform me until I checked in wit I waited 2 hours for an oil change because the technician that was working on my car left the premises! They did not inform me until I checked in with them at 90 minutes. They said they forgot. it was a 7:45 a.m. Appointment. How many people get there that early. They should drink some of their own coffee! Wait a minute...they only have powdered creamer:( More

everything positive. It was a good experience. Free service. Friendly people. Work done correctly. Was a bit of long wait, about 90 minutes. But waiting room was fine. It was a good experience. Free service. Friendly people. Work done correctly. Was a bit of long wait, about 90 minutes. But waiting room was fine. More

Service manager helped understand repair needed to fix broken part. Driver side mirror was fixed and car looked new again. Nice place to hang out while car i manager helped understand repair needed to fix broken part. Driver side mirror was fixed and car looked new again. Nice place to hang out while car is being repaired. More

Warranty service and additional service Very professional team and great communication troughout the entire process. Fast turn around of vehicle too. All issue were fixed and my highlander Very professional team and great communication troughout the entire process. Fast turn around of vehicle too. All issue were fixed and my highlander rides likes it is new again! I am very please with the service I received from Jason and Adam! More

Great Service!! This is the fourth Toyota. That I bought here over the past sixteen years and always had great service! This is why I keep coming back! This is the fourth Toyota. That I bought here over the past sixteen years and always had great service! This is why I keep coming back! More

Toyota Care is great! Took my 2016 4Runner in for routine service. Jason was my service advisor and couldn't have been nicer! He introduced me to text messages instead of Took my 2016 4Runner in for routine service. Jason was my service advisor and couldn't have been nicer! He introduced me to text messages instead of voice mail to communicate. It made the whole experience that much more efficient. I wanted door edge guards put on but had some questions. He got back to me promptly and had them put on by the time I picked up my car at the end of the day. Thanks Jason! Also-cudos to the shuttle service. Makes servicing my vehicles a breeze! A big shout out to Charlie! Always prompt and polite! Great job Toyota Service! More

Superior Service. Thanks, Chris and everyone! We bought two new Toyotas last weekend. I was very pleased with the professionalism of our sales person. He was very knowlegeable, offered many option We bought two new Toyotas last weekend. I was very pleased with the professionalism of our sales person. He was very knowlegeable, offered many options and was respectful of our time constraints. Everyone in the showroom was friendly and helpful. I wasn't planning on buying the second car but the deals that were available made sense so no regrets! I worked for over 45 years in the customer service department with Dupont. I appreciate quality customer service when I see it. And Toyota has top notch customer service. More

Problem with multi-point check Overall, I generally have had a good experience at Newark Toyota World. However, during a visit on 9/2/16, the brake inspection indicated that I had Overall, I generally have had a good experience at Newark Toyota World. However, during a visit on 9/2/16, the brake inspection indicated that I had 4 to 5 mm brake lining in the front and 4 mm for the read brakes. The most recent break check on 11/4/16 showed I had 9 mm brake lining in the front and 4 mm in the rear. The discrepancy for the front brakes is troubling as I have not changed front breaks in the interim. I am inclined to believe the results from 9/2/16 as my front breaks are almost 3 years old. I called D. McKie and left a message about this on 11/7/16 but have not had a return call. I would like Newark Toyota Service to follow up on this matter as breaks are a safety issue. More