Newark Toyota World

Average 1.5hrs with an appt is too long Didn't even get my tires rotated or Amy additional work performed and it still took 1.5hrs with an oil change appt. That is unacceptable. Didn't even get my tires rotated or Amy additional work performed and it still took 1.5hrs with an oil change appt. That is unacceptable. More

Overlong wait for routine maintenance. I scheduled the maintenance visit online and arrived on time. It took over 1.5 hours for the oil change and tire rotation - this seems excessive. Th I scheduled the maintenance visit online and arrived on time. It took over 1.5 hours for the oil change and tire rotation - this seems excessive. The staff did not provide an update when it was taking longer than expected. The car wash was also not working (I can't recall the last time it has been working when I brought my car in). While the website indicated the service would be covered by my Toyota Care, it was not. Thankfully Service was able to print out the current discount coupon for me an apply it to the service fee. More

Always outstanding Outstanding service is consistently provided at Newark Toyota World. They refer to your records and keep you up to date with car maintenance. Jason Outstanding service is consistently provided at Newark Toyota World. They refer to your records and keep you up to date with car maintenance. Jason provided excellent customer service. More

Not the smoothest service I have been a long term Toyota customer and have been getting my 2006 Highlander serviced there since I bought in ten years ago. I dropped my vehicle I have been a long term Toyota customer and have been getting my 2006 Highlander serviced there since I bought in ten years ago. I dropped my vehicle after hours this past Friday night for an oil change and mentioned a problem with low tire pressure warning light. Wesley called on Saturday morning and quoted price for oil change and tire rotation special which I agreed to and then explained that spark plugs were recommended as I was at 121,000 miles on the vehicle. He quoted the price at $359 for this service and I declined as it was not in my current budget. He said that was fine but I should definitely get them replaced before 135,000 miles. He then said the warning light issue would be addressed. I went to pick up my vehicle after 4 pm that day as it was ready and Wesley waited on me. He reviewed the service completed and said that my vehicle was a V-6 when he pulled up the VIN. I corrected him and said it was a 4 cylinder and questioned the expensive quote for the spark plugs. He then admitted they would have only been $159 for my model. I was VERY frustrated as this $200 misquote prevented me from getting the work completed while the car was there all day! The lower price would have been in my budget. Then when I was leaving, I had to ask about the car wash which is typically mentioned or completed after the car is serviced. And the warning light was still on and I noticed it as I pulled outside the service area. He had the mechanic fix it and it was fine. So, bottom line---------while he was friendly, it was not the best Toyota experience ever. More

New car We enjoyed the whole experience. Jeff was knowledgeable, professional and helpful. We went in not intending to buy, but he made it easy and painless. We enjoyed the whole experience. Jeff was knowledgeable, professional and helpful. We went in not intending to buy, but he made it easy and painless. More

Excellent service I came in for a oil change and tire rotation and was in and out in 30 minutes or less. Jake was friendly and also gave me a discount. I came in for a oil change and tire rotation and was in and out in 30 minutes or less. Jake was friendly and also gave me a discount. More

Warm, friendly. Everyone was so nice and helpful. I didn't feel pressured at all like other places I have been too. I would definitely buy another car there. Everyone was so nice and helpful. I didn't feel pressured at all like other places I have been too. I would definitely buy another car there. More

Efficient and Thorough I arrived and was seen right away for an oil change. I mentioned a potential problem and was shown the diagnostics. Michelle did a thorough job and up I arrived and was seen right away for an oil change. I mentioned a potential problem and was shown the diagnostics. Michelle did a thorough job and updated me on progress of the potentisl issue. Problem solved - efficient and thorough. More

New Tires They did a great job at finding tires at a good price for me when they could have easily quoted me some over priced tire. The service was quick and e They did a great job at finding tires at a good price for me when they could have easily quoted me some over priced tire. The service was quick and effective. Great job to this service department. More

Great Job! always enjoy you folks doing my service work - very cordial and thorough. Overtime we come down it is an easy process. We like Toyota Service always enjoy you folks doing my service work - very cordial and thorough. Overtime we come down it is an easy process. We like Toyota Service More