Newark Toyota World

Newark Service Great experience. Cheryl got my service started and made sure that my vehicle got washed too. My shuttle driver was pleasant and arrived promptly at Great experience. Cheryl got my service started and made sure that my vehicle got washed too. My shuttle driver was pleasant and arrived promptly at pick up time. More

Good car, very bad service Initial buying experience was fine. When I returned to pick up my car and complete my paperwork is when things went down hill. I had completed all m Initial buying experience was fine. When I returned to pick up my car and complete my paperwork is when things went down hill. I had completed all my financing and needed only to hand the finance manager a check, yet a waited two hours (on a week night) before I could get in to see him. Once I got into the office I singed and completed my paperwork in less than 5 minutes. During my wait, I inspected my car. They promise to fill a few small chips on the car that were caused from rocks and debris..the finished product looked like a three year old had pained over it...disappointing to say the least as the car is a gift. The worst moment came when i discovered a large dent in the roof that was not there when I purchased the car. The sales person was unsure what to do but confirmed it was nit there earlier. Someone had dropped something on the roof and di nothing to try to fix it. When we pulled the manager aside to look at it, he was bothered that I was pointing it out. His solution was to fill it, using the same low grade solution they used on the other touch up spots. I asked why was I now paying the same amount for a car with damage that was not there before...his only answer was that he would give me my deposit and I could go find another car. Terrible customer service and bad experience all the way around although the sales person was friendly and helpful. More

Amazing service from start to finish plus some AJ has been amazing to work with. He even followed up to make sure we figured out everything with the car. Everything worked out and resulted in a v AJ has been amazing to work with. He even followed up to make sure we figured out everything with the car. Everything worked out and resulted in a very happy wife with her new minivan. You know what they say. Happy wife, happy life. Thank you AJ. More

Tire change I am very pleased with my experience at Toyota World service center. The staff addressed my concern promptly and did the job efficiently. I would high I am very pleased with my experience at Toyota World service center. The staff addressed my concern promptly and did the job efficiently. I would highly recommend this service center. More

55000 mile service I've been taking my 2013 Prius C here since I bought it for service every 5000 miles. I love my car and have no issues with it. Everyone is always ve I've been taking my 2013 Prius C here since I bought it for service every 5000 miles. I love my car and have no issues with it. Everyone is always very nice at this dealership and they provide a comfortable waiting area. This last visit I was only due for a check up and tire rotation and as usual I waited. It took about an hour, though, and even though they said they'd run my car through the car wash, they didn't. By then I needed to leave. I'm disappointed that I waited that long for a routine service and never got my car washed as promised. More

Did not take care of all issues. Asked specifically to look at tire light that comes on in the car. Low air pressure. I called and /asked them to specifically look at that too. Asked specifically to look at tire light that comes on in the car. Low air pressure. I called and /asked them to specifically look at that too. My kid picks up the car and doesn't ask about it and the lights still on. The problem wasn't addressed. The new services hours are a pain in the but. Bring back the old service department. More

Prompt, personal service Seen on the dot at my appointment time and service was completed ahead of predicted time. Appreciated service advisor's inspecting my vehicle external Seen on the dot at my appointment time and service was completed ahead of predicted time. Appreciated service advisor's inspecting my vehicle externally before writing service order, his use of my first name instead of last when notifying me of completion of work (protect's privacy!) and his coming to me instead of being summoned by a PA announcement. Service was at no charge (always welcomed!), NTW's first-five-are-free service program. More

Love working with Service at NTW! The service advisors are super friendly, even at the busiest of times. Very thorough work up of vehicle information and input from service staff. Ne The service advisors are super friendly, even at the busiest of times. Very thorough work up of vehicle information and input from service staff. Never ever take my car to anyone else! More

In-time and friendly service Friendly welcome. Explained the cost and time for the service. The service was prompt. Car was even washed that I have never expected. I am happy for Friendly welcome. Explained the cost and time for the service. The service was prompt. Car was even washed that I have never expected. I am happy for the service. More

30,000 mile service Jason Curley, was very knowledgeable and very courteous. He said it would be about an hour and a half and it was an hour and 15 minutes. Jason explain Jason Curley, was very knowledgeable and very courteous. He said it would be about an hour and a half and it was an hour and 15 minutes. Jason explained everything that was done to my vehicle. The service was excellant More