Newberg Jeep Ram

We are so happy to have this dealership nearby. We will come back again because everyone was kind and helpful. We will come back again because everyone was kind and helpful. More

Owen and Bailey were GREAT to work with. Owen was quick to say if he didn't have an answer to any of my questions but just as quick to find or research the answer. Owen was quick to say if he didn't have an answer to any of my questions but just as quick to find or research the answer. More

WRONG DIAGNOSTIC AND FIXING AND JUST WANT MONEY WITH NO FIXING RIGHTH AND SAME PROBLEM AGAIN FIXING RIGHTH AND SAME PROBLEM AGAIN More

Omar was great, called and updated me throughout the process of fixing my Jeep. He was very nice, professional and informative. process of fixing my Jeep. He was very nice, professional and informative. More

Working with Carlos was a wonderful experience. He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we receiv He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we received. More

There was a “severe recall” on my vehicle. When parts were finally available, I called the dealership where I live to schedule the work. I was told it would take one day to do the work. I made When parts were finally available, I called the dealership where I live to schedule the work. I was told it would take one day to do the work. I made arrangements for a ride home then back to pick my vehicle up. When we arrived to drop my vehicle off, I was told it would actually take “at least 2 days” to do the work. WHAT?! I needed my vehicle before the vague “at least 2 days” would be up, and I was not pleased at being lied to, so we took my vehicle back home. I was not happy that I had been lied to, so there is no way I’ll be going back there. I’ve always had really great service from your dealership, since about 2013, till around 2021. So I called your dealership. I explained what the recall work was, the recall number and asked how long it would take to do this work. I was told SIX HOURS. WHAT?! One place told me, when they stopped lying to me, “at least 2 days”, now I’m hearing six hours? I told the scheduler what had happened with the other dealership. She told me she would double check on the time frame and put me on hold. She returned and told me she confirmed it would take six hours. So. a little skeptically, I scheduled the work to be done. We arrived early to drop my vehicle off then kill six hours or so. Please note, my elderly Mama and I do not live within walking distance of Newberg, but since it would only take the better part of a day, we made plans to kill time in Newberg. Imagine my non-surprise when I was told by your service department that it would “take at least two days, more likely 3-4 days.” I had been lied to a second time, by a second dealership. However, the difference this time is that your dealership gave us a loaner vehicle. If they had not done that, I would have left to never return to your dealership, as I will not return to the dealership where I live. I do not appreciate being lied to. My vehicle was done when Brigit told me it would be done. And I am very happy with the work. When the lease is up on my vehicle next year, I will buy her. I will need a place to get her oil changes done. Unless I am lied to again, I will be bringing my vehicle to you for her oil changes and any work that needs to be done. Brigit and your service manager (I assume he was the manager) did what they could to make things right, and I do appreciate that. Had I not been lied to when I scheduled the work, I would have given both answers a 5 star. However, I cannot do that after being lied to. More

Very nice service department at Newberg RAM. They took care of the issues I requested. Thanks They took care of the issues I requested. Thanks More

What an awesome experience! Bailey was professional, personable, friendly and a joy to work with! Ken was all of those things as well even though he wasn't very kind to my Dal Bailey was professional, personable, friendly and a joy to work with! Ken was all of those things as well even though he wasn't very kind to my Dallas Cowboys. JUST KIDDING!! Good natured ribbing which made the experience even better. Even though we didn't interact with Krystal, other than a brief phone conversation later that day, she was polite, professional and very helpful! My wife and I thoroughly enjoyed our truck buying experience at a smaller dealership. The dealership may be smaller in size than most but HUGE in customer service and customer experience. If ever we are in the market to buy another vehicle, we will definitely return........as long as Bailey and Ken are still there. :-) Thank y'all for a pleasant Saturday!! More

The service was very fast but a bit pricey for my budget. They were more knowledgeable than any other place I took my vehicle to. They were more knowledgeable than any other place I took my vehicle to. More

The service writer was very competent, friendly and helpful. The recall work was done quickly and efficiently. Thank you!! helpful. The recall work was done quickly and efficiently. Thank you!! More