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Newberg Jeep Ram
Newberg, OR
1,094 Reviews
Being family owned and family operated, Newberg Jeep Ram is at your service. We specialize in making the car buying process simple. One consultant, start to finish, and our lowest price up front. There’s no need for the back and forth. We’re a BusinessLink Dealer and here for your business needs. Our new large service facility is ready to take on your vehicle fleet of all makes and models.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,094 reviews
Verified Customer
January 12, 2024
I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. The replaced non OEM parts for OEM ones, even though my vehicle was now out of warranty. (initial repair done under warranty) To top it off, they did it in 1 day less than anticipated. Thanks Omar, Kraig and service team. More
by WATSON.ROBIN
Employees Worked With
Kraig Westberg, Omar Carranza
January 06, 2024
Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More
by nicole.e.cacialli
Employees Worked With
Kraig Westberg, Omar Carranza, Mariah Telesa, Bridget Hofer
January 05, 2024
Would've liked to have gotten something closer to the kellybluebook trade-in value, especially considering the add-ons (which dealerships won't credit you for, but will certainly charge more for when the kellybluebook trade-in value, especially considering the add-ons (which dealerships won't credit you for, but will certainly charge more for when they sell); I found Bailey friendly and helpful, however. More
by qsink
Employees Worked With
Bailey Mills, Krystal Neligan
January 02, 2024
Same issue as last year when a new battery was installed and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and told the battery is bad and new one installed is about $460 installed. Evidently I must have not tested the battery correctly prior to taking it to Newberg Ram. That $$$ is crazy... especially when the same Newberg Ram Service department installed a new one 14 months ago. I am told ok the battery cost is $195 and that is what we will charge you. I am not sure what the $271 for battery storage is but I was charged for it. Ultimately in my opinion too many hours were charged to diagnose/repair a known issue, the battery cost on the receipt was more than I was told and nobody mentioned that any other key fobs will need to be programmed. The people I dealt with on the phone as well as when I delivered the truck were the only thing that kept the review from a single star... they were very helpful when delivering the truck. I won't be telling our managers they have to utilize Newberg Ram for servicing our fleet of Ram trucks. That's too bad for the service department and ultimately too bad for the sales department too as they lost a chance at future business. More
by jim@linescapellc.com
Employees Worked With
Bridget and unknown person from shop
January 02, 2024
Our car has been serviced almost exclusively by this dealership and they are really great. We will continue to have our car serviced here. dealership and they are really great. We will continue to have our car serviced here. More
by mjhainline
Employees Worked With
Bridgett in service
January 01, 2024
Customer service is not much better than A computer. Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up Support staff read from a script which does not help customers. Staff inability to read simple parts list cost two days this is has to be cleaned up. While I understand, pricing issues, dealership needs to figure out how to reduce cost it customers. This will make you lose a lot of customers and respect those customers. More
by H.WHITFIELD
Employees Worked With
Dan Forrest, Alyssa Brown, Dennis Schlotfeld, Omar Carranza, Mariah Telesa, Bridget Hofer
