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Newberg Jeep Ram

Newberg, OR

4.4
1,095 Reviews
Being family owned and family operated, Newberg Jeep Ram is at your service. We specialize in making the car buying process simple. One consultant, start to finish, and our lowest price up front. There’s no need for the back and forth. We’re a BusinessLink Dealer and here for your business needs. Our new large service facility is ready to take on your vehicle fleet of all makes and models.
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2809 Portland Road

Newberg, OR

97132

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Showing 1,095 reviews

September 13, 2023

I bought a 2014 Jeep Cherokee that had so many transmission issues that JEEP knew about yet they still sold them. YOU know exactly what I am talking about. I took my vehicle in many times because More

by PETERENFROW
Workmanship
Recommend Dealer
No
Employees Worked With
Rebecca Bray
Sep 13, 2023 -

Newberg Jeep Ram responded

Thank you for bringing your concerns to our attention. We have carefully reviewed your customer file, which spans nine years and 147,000 miles of ownership. It appears that there were ongoing transmission concerns raised during this period. Please understand that at the dealership level, we take these matters seriously and involve the manufacturer whenever there are persistent issues during a customer's ownership. We rely on their expertise and guidance to diagnose and resolve such problems effectively. It's important to note that your review may be better directed towards the manufacturer (Jeep), as they play a crucial role in addressing these issues . We apologize for any inconvenience you've faced, and we appreciate your previous business with us. If you ever reconsider your decision or have further concerns, please don't hesitate to reach out.

Sep 13, 2023 -

PETERENFROW responded

It appears? IT APPEARS? No, THERE WERE transmission problems as I noted. 9 YEARS of transmission issues and you tell me to direct the review to them. You blew me off then and now you do it again. Suffice it to say NEVER AGAIN! To all who read this, you see the review, you see the response! BUYER BEWARE you have been warned!

September 13, 2023

A problem for me was getting a ride to and from dealer while my car was being repaired. No ride service was offered. I was on my own More

by CCLAY97128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Clay! We apologize we did not have any loaner vehicles available at the time of your appointment, we are in the process of acquiring more loaner vehicles for our service customers so we should have one available for your next visit!

September 12, 2023

Best service experience. Everyone that works there is always in a good mood and provides a welcoming and supportive environment. Other dealers should be looking to them for h More

by lisag719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon, Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your amazing review Lisa! We appreciate your feedback and kind words about our team! Thank you for choosing us as your service center! We look forward to your next service appointment!

September 12, 2023

Very good customer service. Good communication with me on what need to be done. Thank you! More

by kelly_nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Kelly! We are happy to hear you enjoyed your visit! Thank you for choosing us as your service center!

September 09, 2023

A car break down is massively disruptive. Rebecca communicated clearly and effectively throughout the repair process. Thank you! More

by PENNY16323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Sep 11, 2023 -

Newberg Jeep Ram responded

Thank you for your review and kind words about Rebecca and our team! Thank you for choosing us as your service center & happy driving Penny!

September 08, 2023

Bailey is a gem. Along with Bailey, the management sold me a solid used car, worked with my trade in, and gave me the price I could afford. Bailey made this happen r More

by marysunmoonshine
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bailey Mills, Krystal Neligan
Sep 08, 2023 -

Newberg Jeep Ram responded

Thank you for your review Mary! It warms our hearts to hear that Bailey and the team were able to provide a positive experience and get you into your new vehicle! Happy driving!

September 07, 2023

Excellent service team, they always do a great job! Thank you to Newberg Jeep Ram! More

by ewilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon, Reese Baustian
Sep 08, 2023 -

Newberg Jeep Ram responded

Thank you for your review! We are so happy you enjoyed your stay and we appreciate you choosing us as your service center!

September 03, 2023

Staff were very professional and knowledgeable. They completed their work faster than I expected and I was able to pick up my truck that afternoon. More

by TEAMDOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elly Williamson, Louie Rincon
Sep 08, 2023 -

Newberg Jeep Ram responded

Thank you for your review, we are happy to hear you had a positive experience and were able to get back on the road sooner than expected! Thank you for choosing us as your service center!

September 02, 2023

It's hard to find good service these days. Rebecca gave me stellar service. Communicated perfectly, timely, and surprised me. I had forgotten what good service looks like. Thank you. More

by Clayton Bedell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Sep 08, 2023 -

Newberg Jeep Ram responded

Thank you for your review Clayton! We appreciate your feedback and are so happy to hear Rebecca was able to provide you with a great experience! Thank you for choosing us as your service center!

August 30, 2023

The ladies in the services department are very friendly, knowledgeable and very helpful in answering my questions More

by MSCH6157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Reese Baustian
Aug 30, 2023 -

Newberg Jeep Ram responded

Thank you so much for taking the time to leave us a review! We are so happy to hear that our staff in the service department was able to get you taken care of! Thank you for choosing us as your service center, happy driving!

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