Newbold Toyota

We took our Tacoma to the local service center that we have used before for an oil change. The seal was stuck and the technician was unable to complet the service and broke the housing unit in the process have used before for an oil change. The seal was stuck and the technician was unable to complet the service and broke the housing unit in the process. he technician said this is a common problem, but there does not appear to be a recall. We had an appointment on 12/23/25 at Newbold to get the housing unit replaced and the oil changed. We had to pay for the repair. On 12/28/25 the engine lights all came on and said to check the oil, the truck was totally out of oil. Newbold replaced the housing unit but failed to replace the center plug and O ring. After multiple times attempting to contact, Newbold refunded what we paid for the replacement so we only had to pay Victory Toyota for repairing it. Regardless of the refund, this should not have happened, we are concerned there may be future issues with the engine since we drove it without any oil. Will not return to Newbold to purchase or for service. More

Dave and Damon were by far the most helpful and kind people I have ever encountered at a car dealership! I was very anxious and nervous about buying a new car and they made the whole experience terrific people I have ever encountered at a car dealership! I was very anxious and nervous about buying a new car and they made the whole experience terrific! I will be driving an hour from my home to continue to use this location! More

The dealership staff were prompt, respectful to my time and polite in all communication. Lucas was my salesman. and polite in all communication. Lucas was my salesman. More

They are friendly, knowledgeable, and… On Time! The service is always done when they say it will be and they don’t try to sell you on the little extras. Great people. 10/10. Will definitely buy fro The service is always done when they say it will be and they don’t try to sell you on the little extras. Great people. 10/10. Will definitely buy from them again and have them take care of my preventative maintenance. More

Get my car in quick and we are always happy with the maintenance visits at the dealership. maintenance visits at the dealership. More

They’re always friendly and respectful when either my wife or I bring our Newbold bought 2012 Prius in for service. My only criticism is they are not always consistent at placing my tire pressures where wife or I bring our Newbold bought 2012 Prius in for service. My only criticism is they are not always consistent at placing my tire pressures where I request them. We have over 125,000 miles on our Prius and it is still going strong frequently obtaining 50+ mpg. More

I had a wonderful experience working with Devin. From the beginning, he was incredibly patient, respectful, and genuinely focused on helping us find what would work best for our family. At no point From the beginning, he was incredibly patient, respectful, and genuinely focused on helping us find what would work best for our family. At no point did we feel pressured or rushed into making a decision, which made the entire process much more comfortable and enjoyable. It was clear that he cared more about us being happy with our decision than simply making a sale. That kind of honesty and professionalism is rare and very much appreciated. If you’re looking for someone who is knowledgeable, kind, and truly customer-focused, I would highly recommend working with Devin. It made what can sometimes be a stressful process feel easy and positive. More

Don't understand why brake fluid exchange, and fuel induction service was recommended. Couldn't find these services mentioned in the maintenance guide induction service was recommended. Couldn't find these services mentioned in the maintenance guide More

Mark my service advisor, is wonderful as usual ! Make sure everything is done correctly and addresses all issues, and keeps you informed ! I wouldn’t go anywhere else, and I highly recommend Mark, Make sure everything is done correctly and addresses all issues, and keeps you informed ! I wouldn’t go anywhere else, and I highly recommend Mark, he is awesome ! Thank you to Ashley as well too, for giving me details on info on my car. More

Set appointment for 1030 got there early the got me checked in right away next thing I know the say I am ready to go service was perfect everyone was courteous and respectful checked in right away next thing I know the say I am ready to go service was perfect everyone was courteous and respectful More