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Newbold Toyota

O'Fallon, IL

4.1
1,572 Reviews

1282 Central Park Drive

O'Fallon, IL

62269

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Showing 1,572 reviews

November 05, 2013

Mark was great to work with! We have purchased multiple cars from Newbold's and will buy many more. Mark makes car buying straight forward, honest, enjoyable and you leave satisfied. For all of your car & More

by timcarleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford
Nov 09, 2013 -

Newbold Toyota responded

Thank you for sharing your experiences with Mark and Newbold Toyota Scion! We are happy to hear you are continually provided with first class car buying experiences every time you visit us. We appreciate your continued business and recommendation and Mark and look forward to serving you in the future.

October 30, 2013

Wanna buy a car, it's easy as 123! Just went to look and found what I wanted on the lot right away. Hassle free, you'll be in and out and driving home in your new car before you know it. Thought I was More

by Beckbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford
Nov 09, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent visit to Newbold Toyota Scion! We are happy to hear you were able to find the perfect vehicle for you in a stress free and timely manner. We are glad Mark and the rest of the Newbold sales staff was able to make you feel welcome and provide you with an excellent overall experience. We appreciate your business and please let us know if there is anything we can assist you with in the future.

October 29, 2013

Thanks for working with us while purchasing our Toyota Venza. We had only stopped to originally test drive this vehicle and ended up buying it. The friendliness and workability demonstrated to us was ap More

by vcreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2013 -

Newbold Toyota responded

Thank you for sharing your positive car buying experience at Newbold Toyota! We appreciate your kind words and recommendation and look forward to continuing to serve you in the future. Enjoy your new Venza!

October 28, 2013

With the first visit we had to Newbold, everyone was very busy and we felt like we were intruding. However, with the second visit about a month later, the associate that helped us was friendly, professional More

by dmitch6663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford
Nov 09, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are happy to hear that during your second visit you were provided with an excellent car buying experience and was able to find the perfect vehicle for you. We are glad Mark was able to finalize the deal for you in a professional and timely manner. We appreciate your kind words and please let us know if there is anything we can assist you with in the future.

October 23, 2013

Terry was the best! He listened to what I wanted and gave me selections that met my needs. I love my new Toyota Corolla! My commute is actually fun now. I have a usb port to plug in my Ipod, great ga More

by klaura13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Grider
Oct 23, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are very happy to hear that Terry was able to exceed your expectations and provide you with a first class car buying experience. We are glad to hear you are enjoying your commute and your new Corolla! Please let us know if there is anything we can assist you with in the future.

October 20, 2013

Paula Louis sold us a used Sienna van on 10/16/13. She was very professional and nice and made the experience very pleasant. Paula even took the time to sync up my Bluetooth with the van so I can have ha More

by cwhlsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 23, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent visit to Newbold Toyota! We are happy to hear that Paula was able to provide you with an excellent car buying experience while finding the perfect van for you. We appreciate your business and please let us know if there is anything we can assist you with in the future. Enjoy your new Sienna!

October 17, 2013

I saw the vehicle online and called to make an appointment to test drive. I talked to Damon on the phone, and he was very friendly. He knew I was coming from out of town and made sure both he an More

by jacobsonka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Matt Mohan
Oct 23, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are happy to hear that you were able to take advantage of our online inventory and that Damon and Matt were able to provide you with an excellent car buying experience. We are glad you were able to find the perfect vehicle for you in a professional and timely manner. We appreciate your kind words and recommendation and please let us know if there is anything we can assist you with in the future. Enjoy your new truck!

October 11, 2013

Emily very helpful and flexible. Experience was good except for Toyota finance questions. I appreciated all the friendly help on chosing the vehicle. Nice facilities for shopping. This survey site is re More

by JAKelley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Oct 14, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota Scion! We are very happy to hear that Emily was able to provide you with an excellent car buying experience while helping find the perfect vehicle for you. We appreciate your business and please let us know if there is anything we can assist you with in the future.

September 24, 2013

Tried to sell me $1000 worth of parts to fix problem. I said no, did my own research, and purchased $25 part to fix myself More

by TommyGun55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts and Service
Oct 09, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent service experience at Newbold Toyota. We are sorry to hear that your recent visit did not meet your expectations. We apologize for the confusion when it came to the parts and costs of what would need to be done to properly fix your vehicle. Customer satisfaction is the number one priority of the Newbold Toyota Service Department and we never want a customer to feel that they were not properly taken care of. We would like to hear from you further in regards to this experience so we can look into why this confusion happened. Please call Steve Steigman, General Manager at Newbold Toyota, at (618) 628-7000 and he would be more than happy to assist you and try to improve this experience. Again, we apologize for your recent visit and we hope you will give us the opportunity to win back your business in the future.

September 20, 2013

The all people were friendly and cordial. My salesman Dan Glaeser was a pleasure to deal with. Easiest car buying experience I have had in my 42 years of purchasing automobiles. Thanks for a great experience More

by Gdp110472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Glaeser
Sep 23, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are very happy to hear that Dan and Bob were able to exceed your expectations and provide you a first class car buying experience. We appreciate your business and please let us know if there is anything we can assist you with in the future.

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