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Newbold Toyota

O'Fallon, IL

4.1
1,572 Reviews

1282 Central Park Drive

O'Fallon, IL

62269

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Showing 1,572 reviews

November 21, 2012

I've dealt with Nick for the purchase of 3 vehicles, 2 for myself and one for my mother. He's always been very helpful and knowledgeable without being high pressure and pushy. He's committed to making s More

by lcole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Erlinger
Nov 27, 2012 -

Newbold Toyota responded

Thank you for your continued support of Newbold Toyota. I appreciate that fact that you have purchased 3 vehicles from us and employees like Nick make all the difference in the world. We're lucky to have such a great employee. As for service, please bear with us as we undergo some changes in that department. We have a new manager who will definitely bring back that personal touch. Kent Newbold

November 11, 2012

this was a great experience. convenient, easy and...fun. thanks Mark for helping us through such a big purchase with confidence and expertise. you understood our driving needs, our car purching history, and More

by mkeys78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakford, Mark Wakeford
Nov 12, 2012 -

Newbold Toyota responded

I appreciate the great review and I'm happy to hear your experience at Newbold was such a positive one. Mark Wakeford is one of the best. We are fortunate to have him as an employee. Please feel free to contact Mark if there is anything else you might need. -Kent Newbold

November 09, 2012

The reason why I bought the Toyota Tacoma at Newbold Toyota is the professionalism of Mr. Nick Erlinger and the quality of the truck. I found the truck at Newbold Toyota, liked it, and had some question More

by EKap21HT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Erlinger
Nov 12, 2012 -

Newbold Toyota responded

Thank you for your purchase and the great review. I'm happy top hear Nick was able to help you and answer all your questions. Nick is a great sales associate and his product knowledge is exceptional. Please continue to call upon Nick if you have any other questions. -Kent Newbold

November 05, 2012

Jeff was great to work with over the phone. I live in MN and ended up purchasing a local car instead, but I truly appreciated Newbold's customer service and willingness to spend time with me and explain eve More

by hrmghow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Schaefer
Nov 12, 2012 -

Newbold Toyota responded

Thank you for considering Newbold Toyota. I appreciate the review. It really says a lot about my staff when they receive a glowing review even if they didn't end up selling a vehicle. Please keep us in mind for any of your future automotive needs. -Kent Newbold

November 05, 2012

So grateful that Chip Braden was my dealer the day I walked in the dealership, usually when a woman walks in alone to make a big purchase, such as this she is paid no attention, he listen to all my want More

by Maria Landgraf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2012 -

Newbold Toyota responded

Maria, Thank you for choosing Newbold Toyota. I'm glad Chip was able to assist you in finding the perfect vehicle. I'm happy to have such a professional salesperson like Chip working for us. Please be sure to contact Chip with anything else that you might need and welcome to the Newbold Family. - Kent Newbold

October 24, 2012

This is the second Prius we have bought at Newbold's and Dan Molitor was our salesperson both times. Dan was very helpful both times and I specifically requested to work with him. Dan made the purchase exp More

by LarryWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2012 -

Newbold Toyota responded

Thank you for your business and your kind review. Dan is a great salesperson to have here at Newbold and we're proud he is a member of our team. If there is anything else we can assist you with, please feel free to contact us. -Kent Newbold

October 20, 2012

First, I was impressed with the service waiting area; best that I've ever seen. Second, Robert was very helpful and informative in answering any questions I had. The process of buying my Sienna went sm More

by dfbabe452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Karvan, Robert Kavran
Oct 30, 2012 -

Newbold Toyota responded

I'm happy your experience at Newbold Toyota was such a pleasant one. Robert said it was great working with you as well. Please let Robert know if there is anything else we can do to assist you in the future. Again, thank you for your business. -Kent Newbold

October 16, 2012

I am a business owner that appreciates quality and professionalism and that is what I get at Newbold Toyota. I now have three Tundras in my fleet and a Highlander in my own garage from Newbold. Just More

by ronpadgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford
Oct 30, 2012 -

Newbold Toyota responded

Ron, Welcome back. It's always great to see a happy repeat customer. I appreciate the review and your continued business. Mark is a great asset at Newbold Toyota. I'm glad he was able to meet your needs. Please let me know if there is anything else you may need. -Kent Newbold

October 14, 2012

I had prepared myself thoroughly for the car buying process reading as many articles and books as I could on how to get the best price on a vehicle. I then began making the process way to hard on mysel More

by bentraetow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin D Traetow, Robert Kavran
Oct 30, 2012 -

Newbold Toyota responded

Ben, I'm glad we were able to exceed your expectations. At Newbold Toyota we strive to do everything in our power to make the customer happy. Welcome to the Newbold family. I appreciate the great review and look forward to providing you the best service possible on your new Tundra. -Kent Newbold

October 05, 2012

I went in to the dealership just wanting to test drive a Camry and compare it with two other cars. There were plenty of different Camry's to view and see differences in the options. We were able to test d More

by Redman1169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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