Newbold Toyota
O'Fallon, IL
Filter Reviews by Keyword
By Type
Showing 1,590 reviews
Awesome Service I HATE the car buying experience. This was a truly different experience. This was service. This was smooth and centered on finding me the best car I HATE the car buying experience. This was a truly different experience. This was service. This was smooth and centered on finding me the best car for me. More
Great customer service!! A great experience. Wonderful customer service. George took his entire day to help us find just the right vehicle for our needs. He was thorough and A great experience. Wonderful customer service. George took his entire day to help us find just the right vehicle for our needs. He was thorough and helpful with a good sense of humor too. More
Great. Service! Professional service outstanding customer support support! I will continue to bring my car there for servicing. They also give a free wash which i Professional service outstanding customer support support! I will continue to bring my car there for servicing. They also give a free wash which is great. More
Service for Lexus Staff was very polite and helpful Answered all my questions. Able to get an appointment within a couple of days. It would be nice to get a car wash Staff was very polite and helpful Answered all my questions. Able to get an appointment within a couple of days. It would be nice to get a car wash at dealership. More
Excellent service Service all of my vehicles here. Always have a wonderful experience. Wouldn’t go anywhere else for service. Will continue to be a loyal service cust Service all of my vehicles here. Always have a wonderful experience. Wouldn’t go anywhere else for service. Will continue to be a loyal service customer. More
Maintenance Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringi Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringing my car back for service in the future! More
Excellent customer service and focus We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us t We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us the car we wanted from another dealer in the metro area. I did 90% of the negotiating via phone and text and they worked very will with us. Once at the dealership to finalize it all we were in and out in 1 hour. More
Maintenance check Great service! Always thorough and helpful! Wait time was appropriate for the services being done. Jeanine is super friendly and a pleasure to work w Great service! Always thorough and helpful! Wait time was appropriate for the services being done. Jeanine is super friendly and a pleasure to work with!! More
Fast & Thorough! Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading materials. More
Outstanding Service Advisor My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getti My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getting out of control. Newbold needs to do something for customers who have been loyal for many years or risk losing them to independent repair facilities that charge much less for the same service. More






